Jobs
>
Tampa

    Training and Implementation Specialist II - Tampa, United States - M3 USA

    M3 USA
    M3 USA Tampa, United States

    4 weeks ago

    Default job background
    Description
    Training and Implementation Specialist II - Insight


    This role is a mostly remote role, but it will be based in Tampa, Florida. Candidates will be required to attend in person team meetings monthly, so only local candidates will be considered.

    Description Summary:


    A Training and Implementation Specialist II - INSis responsible for software implementation, data validation, training, and post-implementation support for Insight (our Business Intelligence and Budget / Forecast tool).

    This team member works with each customer to develop a customized training plan, then executes the plan to ensure a successful product rollout and create efficiencies in the customer's operational processes.

    Outside of training and implementation, this team member is responsible for building custom dashboards, serving as a primary point of escalation, identifying and troubleshooting bugs, and entering enhancement requests.

    The duties listed below are the essential functions of this position, and they may change as the needs of the company demand.

    All associates are expected to do what is necessary to get the work done and to cooperate fully with their supervisor's requests for additional or altered duties.

    Serve as the customer's primary point of contact and project manager for the duration of each implementation.
    Create customized training plans by gathering specific business requirements from customers.
    Facilitate the establishment of key data feeds between third party vendors and M3.
    Train customers on Insight's Business Intelligence module and Insight's Budget & Forecast module.
    Ensure initial accuracy of data in collaboration with customers.
    Train customers to maintain data integrity in Insight post-implementation.
    Periodically facilitate group webinars for customers in need of supplemental training.
    Build custom dashboards and complete special projects for customers upon request.
    Create and maintain support documentation for customers and M3 employees.

    Possess and maintain a high level of skill in building complex functions and formulas, then customizing functions and formulas to meet the unique reporting needs of customers.

    Possess and maintain a firm understanding of the data model that supports Insight behind the scenes.
    Possess and maintain a working knowledge of reporting, budgeting, and forecasting practices in the hospitality industry.

    Possess and maintain targeted cross-product knowledge of Accounting Core (our proprietary accounting software) and Labor Management (our proprietary time and attendance tool).

    Be highly capable of consistently and quickly receiving and digesting new information.
    Stay abreast of all releases, to adjust applicable training processes and materials as the product changes.
    Identify and troubleshoot bugs, then provide repro steps to the Insight Support Team.
    Enter enhancement requests and participate in discussions about product improvement.
    Employ a high level of interpersonal and communication skills to effectively deliver customer requests.
    Participate in training activities to maintain technical currency and broaden product knowledge.
    Train and mentor new Training and Implementation Specialists – INS, with periodic reviews of their work for accuracy.
    Generate process improvement ideas, then participate in planning and implementing them alongside team members.
    Handle minor customer complaints, with the intention of preventing further escalation.
    Complete other duties as assigned.

    Education/Training/Experience:
    1 to 3 years of experience in a directly related position preferred.
    Bachelor's Degree in Hospitality Management or Accounting (or an equivalent combination of education and experience) preferred.
    Strong analytical and problem-solving skills.
    Ability to balance and manage several projects at varying stages of completion at once.
    Ability to work in a time-critical environment and possess a sense of urgency.
    Ability to be flexible and adaptive to rapidly changing business needs and processes.
    Excellent interpersonal and communication skills.
    Ability to speak and write in English, articulately and professionally.

    Strong knowledge of a variety of computer software applications in word processing and presentation software (Microsoft Word, Microsoft PowerPoint, etc).

    Specific certifications and trainings adding to the global experience of this professional welcomed.
    Ability to build and maintain positive business relationships with co-workers and other business contacts.

    Physical Requirements:
    Ability to sit and / or stand for extended periods.
    Ability to work in an office setting, sitting or standing at a computer workstation.
    Ability to work the majority of the day using the computer, telephone and basic office equipment.
    Ability to perform work on a computer for extended periods.
    Ability to travel periodically in representing the company's interests required.

    Ability to work a full-time position during normal office hours, as well as some time on weekends and evenings when projects or scheduling requirements dictate the need.

    May be required to work unconventional hours or shifts, weekends, holidays.

    Ability to work a hybrid in-office / remote schedule that is determined by the company.
    What are your salary expectation for this job opening? Please indicate annually or hourly.

    What is your current city, state and zip code?

    Do you have teaching or training experience?


    • Do you have experience managing several projects or priorities at once?
    • Do you have experience working in an ever changing environment?
    #J-18808-Ljbffr
  • Bill360

    Implementation Specialist

    1 week ago

    Bill360 Tampa, United States

    Role · Bill360 is a cloud-based platform that is solving some major pain points in the B2B space. We are currently building our Technology teams and are looking for someone to join our technical support and implementation team. · As an Implementation Specialist, you will play a ...

  • Rewst Inc

    Implementation Specialist

    3 weeks ago

    Rewst Inc Tampa, United States

    Job Description · Job DescriptionSalary: $70-90k · The Implementation Specialist, internally known as the "Guardian," is the first point of contact for new clients on our platform. As part of our ROC Support team, this pivotal role ensures that clients are warmly welcomed and cor ...

  • Bill360

    Implementation Specialist

    4 days ago

    Bill360 Tampa, United States

    Role · Bill360 is a cloud-based platform that is solving some major pain points in the B2B space. We are currently building our Technology teams and are looking for someone to join our technical support and implementation team. · As an Implementation Specialist, you will play a ...

  • Rewst Inc

    Implementation Specialist

    4 weeks ago

    Rewst Inc Tampa, United States

    Job Description Job Description Salary: $70-90kThe Implementation Specialist, internally known as the 'Guardian,' is the first point of contact for new clients on our platform. As part of our ROC Support team, this pivotal role ensures that clients are warmly welcomed and correct ...

  • M3 USA

    Training and Implementation Specialist II

    3 weeks ago

    M3 USA Tampa, United States

    Training and Implementation Specialist II - Insight *** This role is a mostly remote role, but it will be based in Tampa, Florida. Candidates will be required to attend in person team meetings monthly, so only local candidates will be considered. ***Description Summary:A Training ...

  • M3

    Training and Implementation Specialist II

    15 hours ago

    M3 Tampa, United States

    Job Description · Job Description*** This role is a mostly remote role, but it will be based in Tampa, Florida. Candidates will be required to attend in person team meetings monthly, so only local candidates will be considered. *** · Description Summary: · A Training and Impleme ...

  • MassPay

    Senior Benefits Implementation Specialist

    3 weeks ago

    MassPay Tampa, United States

    ABOUT MP: · MP is a full-service HR and payroll services provider headquartered in Beverly, Massachusetts. Our powerful HCM platform and team of HR professionals provide a full range of solutions, from payroll and time and attendance to benefits administration, talent acquisition ...

  • MP

    Senior Benefits Implementation Specialist

    3 weeks ago

    MP Tampa, United States

    ABOUT MP: · MP is a full-service HR and payroll services provider headquartered in Beverly, Massachusetts. Our powerful HCM platform and team of HR professionals provide a full range of solutions, from payroll and time and attendance to benefits administration, talent acquisition ...

  • M3

    Training and Implementation Specialist II

    3 weeks ago

    M3 Tampa, United States

    Job Description · Job Description*** This role is a mostly remote role, but it will be based in Tampa, Florida. Candidates will be required to attend in person team meetings monthly, so only local candidates will be considered. *** · Description Summary: · A Training and Impleme ...

  • MP

    Senior HCM Implementation Specialist

    3 days ago

    MP Tampa, United States

    MP is a full-service HR and payroll services provider headquartered in Beverly, Massachusetts. Our powerful HCM platform and team of HR professionals provide a full range of solutions, from payroll and time and attendance to benefits administration, talent acquisition, HR consult ...

  • BriteCore

    Senior Implementation Specialist

    4 weeks ago

    BriteCore Tampa, United States

    Job Description · Job Description Salary: · About BriteCore · BriteCore is a leading cloud-native core insurance software platform for Property & Casualty Insurers. Our software unlocks business growth, delivers greater productivity, and provides an intuitive customer experience ...

  • Britecore Intuitive Web Solutions

    Senior Implementation Specialist

    1 week ago

    Britecore Intuitive Web Solutions Tampa, United States

    About BriteCore · BriteCore is a leading cloud-native core insurance software platform for Property & Casualty Insurers. Our software unlocks business growth, delivers greater productivity, and provides an intuitive customer experience to a large and rapidly modernizing industry ...

  • TECO Energy

    Project Implementation Specialist

    1 week ago

    TECO Energy Tampa, United States Full time

    POSITION CONCEPT: · Customer Experience works at the intersection of strategy, design, and technology to digitally transform theexperience for over 800,000 residential, commercial, and industrial customers for Tampa Electric Company (TEC),and over 400,000 customers for Peoples Ga ...

  • Dynasty Financial Partners

    Implementation Specialist

    4 days ago

    Dynasty Financial Partners St Petersburg, United States

    Job Type Full-timeDescriptionThis position is for an Implementation Specialist role who will be working across multiple instances of a customized version of Salesforce for the Registered Investment Advisory space. The candidate will be part of the Technology Network Services grou ...

  • Dynasty Financial Partners

    Implementation Specialist

    5 days ago

    Dynasty Financial Partners St Petersburg, United States

    Job Type · Full-time · Description · This position is for an Implementation Specialist role who will be working across multiple instances of a customized version of Salesforce for the Registered Investment Advisory space. The candidate will be part of the Technology Network Ser ...

  • Dynasty Financial Partners, LLC

    Implementation Specialist

    6 days ago

    Dynasty Financial Partners, LLC Saint Petersburg, United States

    Job Description · Job DescriptionDescription:This position is for an Implementation Specialist role who will be working across multiple instances of a customized version of Salesforce for the Registered Investment Advisory space. The candidate will be part of the Technology Netwo ...

  • Tampa General Hospital

    Analytics Education and Implementation Specialist

    1 week ago

    Tampa General Hospital Tampa, United States

    **Analytics Education and Implementation Specialist · - CareComm** **-** **(**240002PZ**)** · **Description** · **Job Summary** · **Qualifications** · - Bachelor's degree in a relevant field, such as Data Science, Business Analytics, or Education. Master's degree preferred. · - 4 ...

  • Zelis

    Implementation Support Specialist

    3 weeks ago

    Zelis St. Petersburg, United States Full time

    Position Overview · ***This role requires you to be in the office 3 days per week in either St Louis, MO or St Petersburg, FL · The Implementation Support Specialist collaborates closely with the Implementation Team to facilitate seamless client implementations. Working alongside ...

  • FIS

    Systems Administrator Specialist-Implementation Leads

    2 weeks ago

    FIS Tampa, United States

    Job Description · FIS Management Services, LLC seeks Systems Administrator Specialist-Implementation Leads (Cloud Technologies) in Jacksonville, FL to contribute to cloud strategy discussions and decisions on overall cloud design and best approach for implementing cloud migratio ...

  • SCC Soft Computer

    Reports Implementation Specialist

    4 days ago

    SCC Soft Computer Clearwater, United States

    POSITION SUMMARY: The Reports Implementation Specialist Level 1 provides professional Soft Reports application support, troubleshooting and training to an assigned number of upgrade or simple implementation clients. This position will be responsible for creating and maintaining r ...