- Microsoft Full Time Valorem Reply is an award winning digital transformation firm focused on delivering data driven enterprise, IT modernization, customer experience, product transformation and digital workplace.
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Service Lead
3 weeks ago
Valorem Reply Kansas City, United StatesKansas City, Missouri Valorem Reply, US - Microsoft Full Time · Valorem Reply is an award-winning digital transformation firm focused on delivering data-driven enterprise, IT modernization, customer experience, product transformation and digital workplace. Through the expertise ...
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service lead
4 weeks ago
Reply Kansas City, United StatesValorem Reply is an award-winning digital transformation firm focused on delivering data-driven enterprise, IT modernization, customer experience, product transformation and digital workplace. Through the expertise of their people and power of Microsoft technologies, they provide ...
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Lead Field Service Technician
2 weeks ago
Plug Power Kansas City, United StatesLead Field Service Technician - Kansas City, MO page is loaded · Lead Field Service Technician - Kansas City, MO · Apply · locations · Kansas City, MO 64161 · time type · Full time · posted on · Posted 30+ Days Ago · job requisition id · R5466 · Lead Field Service Tech ...
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Guest Services Associate Lead
2 weeks ago
The University of Kansas Hospital Kansas City, United StatesPosition Title · Guest Services Associate Lead · Bell Hospital · Position Summary / Career Interest: · Lead by example and ensure team members are greeting, welcoming, and connecting with all patients and visitors. Maintain quality standards for delivering a patient centered envi ...
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Guest Services Lead Part-Time
2 weeks ago
ASM Global Kansas City, United States Part timeRequired Qualifications (Job Knowledge, Skills, and Education): · The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodati ...
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DataCenter Tier 2 Service Desk Shift Lead
3 weeks ago
Peraton Kansas City, United States Full timeResponsibilities · Peraton is seeking a Tier 2 Service Desk Shift Lead to work onsite in Kansas City, Missouri. · We are seeking a Shift Lead for the Tier 2 Service Desk to:Provide technical expertise and support to the USMC enterprise-level hybrid cloud data center operations · ...
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Service Support Lead
4 weeks ago
American Freight Furniture Kansas City, United StatesThe Service Support Lead is responsible for providing leadership to a core team of associates responsible for the receiving and replenishment of merchandise ensuring the sales floor is well presented and product is available for sale to the customer. The Service Support Lead is a ...
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Cloud Hosting Tier 2/3 Service Desk Lead
3 weeks ago
Peraton Kansas City, United States Full timeResponsibilities · We are seeking a Technical Assistance Center/Tier 2-3 Service Desk Lead to lead operations, management, planning and projects for the Hybrid Cloud Services Hosting environment. Location: Onsite in Kansas City, Missouri · What you will do: · As a TAC/Service Des ...
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Burns & McDonnell Kansas City, United States Paid WorkDescription · The Geospatial Enterprise Systems Service Offering Lead will be responsible for the vision and solutions for 1898 & Co's spatial enterprise systems solution offerings. The selected candidate will join the GIS Consulting within the Technology Consulting department of ...
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Burns & McDonnell Kansas City, United States**Description** · The Geospatial Enterprise Systems Service Offering Lead will be responsible for the vision and solutions for 1898 & Cos spatial enterprise systems solution offerings. The selected candidate will join the GIS Consulting within the Technology Consulting departmen ...
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The University of Kansas Health System Kansas City, United StatesPosition TitlePatient Service Representative Scheduling Lead - Spine CenterDays - Full TimeBell Hospital, Indian Creek 10740Position Summary / Career Interest:The Patient Service Representative Lead is responsible for supporting the supervisor. This work role requires thorough kn ...
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Lead Service Technician
3 weeks ago
South Western Communications, Inc. Kansas City, United StatesSouth Western Communications · South Western Communications, SWC, is one trusted source for communication, physical security and life safety solutions to meet the needs of Healthcare, Education, Detention and Commercial customers. We utilize a consultative approach to conduct an ...
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DataCenter Tier 2 Service Desk Shift Lead
4 weeks ago
Peraton Kansas City, United StatesResponsibilities · Peraton is seeking a Tier 2 Service Desk Shift Lead to work onsite in Kansas City, Missouri. · We are seeking a Shift Lead for the Tier 2 Service Desk to: · * Provide technical expertise and support to the USMC enterprise-level hybrid cloud data center operatio ...
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Lead Field Service Technician
2 weeks ago
Plug Power Kansas City, United StatesLead Field Service Technician - Kansas City, MO page is loaded · Lead Field Service Technician - Kansas City, MO · Apply · locations · Kansas City, MO 64161 · time type · Full time · posted on · Posted 30+ Days Ago · job requisition id · R5466 · Lead Field Service Tech ...
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Patient Service Representative Lead
4 weeks ago
The University of Kansas Health System Kansas City, United StatesPosition Title · Patient Service Representative Lead · Quivira Medical Pavilion A 12000 W. 151st St. · Position Summary / Career Interest: · The Patient Service Representative Lead is responsible for supporting the supervisor. This work role requires thorough knowledge of all ...
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Patient Service Representative scheduling Lead
2 weeks ago
The University of Kansas Hospital Kansas City, United StatesPosition Title · PATIENT SERVICE REPRESENTATIVE SCHEDULING LEAD · Arrowhead Stadium, Indian Creek Medical Office Building, Medical Pavilion · Position Summary / Career Interest: · The Patient Service Representative Lead is responsible for supporting the supervisor. This work role ...
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Guest Services Lead Part-Time
4 weeks ago
ASM Global Kansas City, United States Part timeRequired Qualifications (Job Knowledge, Skills, and Education): · The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodat ...
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The University of Kansas Hospital Kansas City, United States Full timePosition Title · Patient Service Rep Lead- Westwood Cancer Clinic Full Time Days · Days - Full Time · Westwood Administration - East · Position Summary / Career Interest: · The Patient Service Representative Lead is responsible for supporting the supervisor. This work role requir ...
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Lead Field Service Technician
2 weeks ago
Honeywell Independence, United StatesJoin a team recognized for leadership, innovation and diversity · ABOUT THE ROLE · Thisis a customer facing role tasked with traveling to customer sites for purposesof quality control of work performed by the technical team, and to maintain andfurther build customer relationships ...
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Burns & McDonnell Kansas City, United StatesDescription · The Geospatial Enterprise Systems Service Offering Lead will be responsible for the vision and solutions for 1898 & Co's spatial enterprise systems solution offerings. The selected candidate will join the GIS Consulting within the Technology Consulting department of ...
Service Lead - Kansas City, United States - Valorem Reply
Description
Kansas City, Missouri Valorem Reply, USValorem is looking for a Service lead who will work directly with clients to ensure a smooth flow of requests by effectively managing a team.
You will be responsible for ensuring policies and processes are followed that are consistent with client expectations and an excellent end-user support experience.
Responsibilities Manage workflow/coverage needs and monitor overall team production, reallocating resources as needed to ensure adherence to SLAs and associated metricsProvide escalation support for client services environment, working with complex cases, upset clients, emotional situations, etc.
Ability to de-escalate situations as needed and exercise judgment when cases need to be escalated furtherSuggesting new procedures to improve customer serviceAbility and experience building new programs and/or processes from the ground up, implementing, assessing, adapting, and maintaining new processes/programsWork directly with project delivery teams to ensure they fully understand their specific obligations for the ongoing delivery of client-funded services including best practices, reporting standards, and efficacy measurementsParticipate in periodic internal service fulfillment process audits and reviews with project delivery teams designed to provide improvement recommendationsAct as a consulting voice to project delivery teams when incidents and issues occur that introduce potential or actual business risk to the clientBachelor's degree or higher in computer science, engineering, or related field6 years of service fulfillment-related work experience in any capacity2 years total combined higher education or related work experiencePreferred Qualifications Familiarity with Microsoft EcosystemFamiliarity with industry-leading support helpdesk solutions such as (but not limited to) Dynamics 365 for Customer Service, Zendesk, etcFamiliarity with Azure DevOps as a work management systemPrevious work experience in a consulting environment is a plus#J-18808-Ljbffr
