- Responsible for the final hookup and programming of electronics equipment for new jobs
- Responds to customer's service-related issues promptly
- Tests and documents readings for customer's systems
- Updates customer files
- Troubleshoots and repairs electronic components
- Responsible for handling on-call duties on a regular scheduled basis
- Trains and instructs the customer on the proper use of the equipment
- Responsible for reading and interpreting wiring diagrams, schematics, and blueprints
- Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multimeter, and Impedance Meter
- Assists with preventive maintenance of customer equipment
- Responsible for accurate tracking on time sheets, service/installation tickets and
- Full compliance with company's and customer's safety program
- Serve as onsite SWC representative when Project Manager is not available
- Trains owner as requested by PM
- Coordinates with subcontractors and general contractors
- Other duties as required or assigned by company management
- Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction.
- Preferred: Associates Degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus.
- Employee is required to stand, walk, climb, sit and use hands and fingers.
- Some light lifting of objects up to 50 lbs is required.
- Reaching, grasping and carrying activities also required.
- The noise level in the work environment is usually moderate.
- Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations.
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Lead Service Technician - Kansas City, United States - South Western Communications, Inc.
Description
South Western Communications
South Western Communications, SWC, is one trusted source for communication, physical security and life safety solutions to meet the needs of Healthcare, Education, Detention and Commercial customers.
We utilize a consultative approach to conduct an in-depth needs analysis, enabling our customers to fulfill their mission critical processes.
We continuously research and select only the best-in class product collection.We utilize these products to create an integrated solution with your goals and needs in mind, ensuring satisfaction and flawless integration.
At SWC, we strive to exceed your expectations and invest the time and resources into every job because we care about our customers.
Position Description
Title:
Lead Technician Reports to: Project Manager
Class:
Full-
Time Type:
Hourly, Non-Exempt
Job Code:
Field Service Tech/Senior EEO Category: Technicians
Revised: 10/2012
Primary Role:
Responsible for the installation, troubleshooting and maintenance of electronic communication systems, with experience in VOIP, SIP, computer and networking systems.
The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to assure minimum down time and maximum performance.
The technician is responsible for communicating system performance to the customer.Responsibilities:
Accountability:
The Sr. Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company.
Qualifications:
A two-year electronics degree or equivalent combination of education and 1 plus years as Sr. Technician. Superior experience in the installation, testing and troubleshooting of equipment/systems. Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred. Cisco and Microsoft certifications desirable. Possess and applies total knowledge of equipment, systems and procedures. Ability to supervise technicians in an efficient and productive manner. Ability to manage small to medium projects. Rauland certifications move you to the head of the line.
Education Requirements
Travel:
Some out of town travel may be required.
Additional Skills and Abilities:
Excellent written and verbal communication skills.
Must be responsible, self-motivated, self-starter, personable and well-organized.
Superior customer service skills to deal with both internal and external customers.
Ability to manage multiple tasks simultaneously.
Strong interpersonal skills; ability to work with diverse groups.
High proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook.
Achieve product expert efficiency of SWC products.
Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date.
Must be able to effectively handle stressful situations.Must be able to read and effectively interpret general business documentation.
Valid and current driver s license.
Physical, Mental and Environmental Requirements:
The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.
EEO M/F/D/V
Management has the right to revise this description at any time.
The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.
EEO m/f/d/v
