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- Responsible for oversight of the workflow and implementing changes as need to support patient throughput and dept efficiency/support of the supervisor
- Conducts and participates in daily huddles.
- Completes special projects and/or represents the clinic by serving on improvement teams/committees.
- Will float to practices with critical staffing levels as needed and delegated by management.
- Responsible for other duties or projects which are assigned by Management.
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Patient Service Representative scheduling Lead - Kansas City, United States - The University of Kansas Hospital
Description
Position TitlePATIENT SERVICE REPRESENTATIVE SCHEDULING LEAD
Arrowhead Stadium, Indian Creek Medical Office Building, Medical Pavilion
Position Summary / Career Interest:
The Patient Service Representative Lead is responsible for supporting the supervisor.
This work role requires thorough knowledge of all job functions and serves as a resource to train other employees in collaboration with the supervisor/manager.
Patient Service Representatives (PSR) are important members of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic.
They are responsible for front desk operations including greeting and checking in customers and visitors, answering calls, copay collection, completing MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records and helping the physician care team prepare for their daily patient appointments.
They may assist with checking patients out and scheduling follow up activities as needed.Responsibilities:
JOB REQUIREMENTS Required:
High School Diploma or GED A minimum of two years' experience in ambulatory/admitting/patient registration & pre-certification or 1 year experience combined with a completed Associates degree Ability to read, write, speak, and understand English.
High level of customer services skills focusing on problem resolution Basic computer skills including Microsoft Excel, Word, Outlook, and Teams Ability to maintain patient confidentiality Preferred Clerical, registration and/or customer service experience within a health care setting.
If bilingual-Documented proof of competencies via language proficiency assessmentsTime Type:
Full time
Job Requisition ID:
R-30917
We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.
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