General Manager - Missouri City, United States - Aqua-Tots Development

Aqua-Tots Development

Verified Company

Missouri City, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

General Manager

The General Manager position consists of leading and managing all school staff in upholding Aqua-Tots Swim Schools Core Values and brand standards in order to provide customers with consistent, quality swimming lessons that adhere to the Aqua-Tots Curriculum Standards and provide excellent customer service in a safe and welcoming environment.

Areas of Responsibility

The General Manager is responsible for providing leadership and management in the following areas of School Operations:
Customer Service and Sales

Ensure all Front Desk and Aquatic staff adhere to the Aqua-Tots Core Values during all staff and customer interactions
Maintain a high level of customer engagement and ensure overall customer satisfaction
Educate customers in the Aqua-Tots 'Learn to Swim' program in order to sell the proper swim lessons to meet their needs
Oversee Office Manager (OM) and Aquatic Manager (AM) in the management of class schedules
Oversee Front Desk staff in the tracking and converting of all In-Water Evaluations
Oversee AM in reviewing all scheduled and completed In-Water Evaluations
Oversee AM in the follow up with curriculum or instructor related student drops
Oversee OM in the follow up with facility or scheduling related student drops
Oversee AM in the management of student progression
Oversee OM and AM to ensure all Aquatic and Front Desk Staff maintain Aqua-Tots quality and consistency in providing excellent lessons, customer service, and school facilities
Set sales goals, track and review all incoming and outgoing sales, and implement a sales goal incentive plan for all staff

Human Resources

Lead the AM and OM in staff management
Lead the hiring, training, mentoring, assessing, and scheduling of all staff
Oversee all documented staff disciplinary action
Ensure all staff certifications are properly documented and current
Manage own weekly schedule to accommodate the school needs
Oversee schedules, attendance, and shift coverage for all staff
Review and approve all submitted staff time sheets

Staff Management

Build a team environment and promote the Aqua-Tots culture among all staff
Ensure all staff provides effective parent and child feedback, addresses concerns, and provides solutions
Ensure AM and OM meet regularly with any underperforming staff
Follow up on any action plans created from Deck Supervisor reports
Ensure AM and OM are conducting Staff Meetings and In-Service Training
Ensure AM is conducting Master Instructor Meetings and Deck Supervisor Meetings
Provide guidelines for AM and OM to hold quarterly team building activities

Facility Management

Ensure the interior and exterior of the facility adhere to the brand standard in overall appearance
Ensure the pool, pump room, and pool environment adhere to the Aqua-Tots brand standard in overall appearance, safety, and cleanliness
Ensure overall school safety for staff and customers
Review all incident reports and take appropriate action when necessary

Financial/Accounting

Build, manage, and adhere to the school budget
Adhere to all required franchise accounting and reporting procedures
Process and submit payroll to accountant

Marketing

Implement grassroots, local, and franchise level marketing campaigns
Work with local marketing agencies to execute marketing strategies

General Manager Certification Requirements

Aqua-Tots Water Safety Instructor (AT-WSI) Certification
Aqua-Tots Front Desk Staff (AT-FDS) Certificate of Completion
Certified Pool Operator (CPO) Certification
CPR and First Aid Certifications

General Manager Position Type/Expected Work Hours/Time Allocation

Fulltime, salaried position
Days and hours vary based on school's need and season
40+ hours per week
Minimum of 3 shifts per week at the Front Desk
Minimum of 6 hours per week meeting with management, reviewing assessments, and observing aquatics to evaluate lesson quality and consistency

Minimum Qualifications

High School Graduate or GED equivalent, Bachelor's Degree preferred
At least 18 years of age
Valid Driver's License
Open availability
2 years Management experience preferred

Preferred Qualifications

Operations experience (i.e., oversight of day-to-day operations, staffing, scheduling, goal-setting, financial, and budgetary responsibility)

Experience leading a team (i.e., developing, coaching, redirecting, and motivating)

Strong hospitality skills (i.e., role models effective customer service behaviors; engages with families to form relationships; observes and provides timely feedback; tracks customer service metrics; identifies underlying causes behind complaints and provides feedback and actions for improvement; provides a compelling vision of what customer service should look like within the school; and builds excitement within the team to gain their consensus)

Capable of developing others (i.e., role models performance standards and explains the rationale be