Jobs
>
Columbus

    Customer Success Manager - Columbus, United States - NFI

    NFI
    NFI Columbus, United States

    1 week ago

    Default job background
    Description


    NFI is seeking a Customer Success Manager to oversee an account management team for a new and exciting strategic initiative providing eCommerce fulfillment services to the mid-market.


    The position manages merchant service coordinators who are responsible for interaction with merchants on a day-to-day basis regarding operations performance, service, and continuous improvement projects.

    Works with cross-functional team to engage in high priority merchant opportunities that drive the business to the next level in achieving agreed upon profitability, service, and merchant satisfaction.

    This position reports to the Senior Director, eCommerce.

    Shift Available

    Monday to Friday 1st Shift Available.


    Essential Duties & Responsibilities:
    Manages, plans, and develops merchant service coordinators who are responsible for eCommerce client relationships

    Oversees' key strategic merchant accounts, working directly with merchant and/or assigned merchant service coordinator to meet needs and defined success criteria

    Resolves day-to-day issues and identify proactive opportunities to drive value to clients

    Coordinates the involvement of NFI management, including sales, operations, finance and others in order to deliver expected delivery performance. Will organize meetings and updates as appropriate

    Works with operations during any new onboarding or start up process to ensure merchant expectations are achieved

    Leads a joint company strategic account planning process that develops mutual performance and cost objectives for new business

    Creates and monitors dashboards to track performance and expenses

    Ensures detailed SOP's are utilized and updated as required

    Establishes productive, professional relationships with personnel at assigned accounts

    Coordinates QBRs by preparing documents and ensuring appropriate team members from NFI and merchant participate

    Communicates internal and external obstacles that is limiting growth, service, and profitability

    Defines and articulates business strategies by applying knowledge based on the eCommerce industry

    Responds to ongoing support requests from merchants and merchant service coordinators


    Requirements:
    5 to 7 years' experience in Supply Chain Management, or customer service

    Proven success in strategic thinking delivering internal/external results

    Strong acumen in computer software applications using MS office; Access, Excel and PowerPoint, as well as warehouse operating systems and Kronos

    Project Management skills

    Excellent oral, written, and communications skills

    Excellent presentation skills

    Must be proactive and able to work independently

    Ability to multi-task, prioritize, and manage time effectively

    Quick learner with a strong desire to work in a fast paced environment

    Ability to travel up to 25%, with extended travel for start-ups/special projects

    Preferred

    Degree - BA / BS preferred

    Other

    This is a client-facing position responsible for supporting cross-functional teams in support of new business growth. Demonstrated communication skills, program management/project management skills, and team facilitation skills are required. Experience facilitating workshops, team projects, and client consulting engagements is critical.


    Preferred area:
    OH, IN, IL, PA

    #LI-KC1
    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

    However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

    41 CFR c)
    #J-18808-Ljbffr
  • NebulaTech

    Product Manager for Customer Success

    1 week ago

    NebulaTech Columbus, United States

    About Assemblio GmbH: · The revolution in assembly planning through AI and gamification · Every product consisting of more than two components requires an assembly plan. However, assembly planning requires expert knowledge and is extremely time and cost intensive. With the use of ...

  • Landa Digital Printing

    Account Success Manager

    1 week ago

    Landa Digital Printing Ohio, United States

    Landa is seeking an experienced Account Success Manager to drive press performance and work with customers to optimize production workflows. In this role, you will be responsible for customer productivity while working closely with the different functions to drive faster and bett ...

  • Rev1 Ventures

    Manager, Partner Success

    2 days ago

    Rev1 Ventures Columbus, United States

    About Rev1 Ventures · Rev1 Ventures accelerates innovation with connections and capital that help entrepreneurs build high-growth tech companies in software, healthcare, and more. Its flexible startup studio platform serves entrepreneurs at their earliest stages while aligning wi ...

  • Zearn

    Partner Success Manager

    1 day ago

    Zearn Columbus, United States

    Job Description · Job DescriptionWho We Are: · Zearn is the nonprofit educational organization whose mission is to inspire all kids to love learning math. Everything we do is driven by our belief that every kid is a math kid. Our top-rated learning platform is designed to catch k ...

  • Rev1 Ventures

    Manager, Partner Success

    1 week ago

    Rev1 Ventures Columbus, United States

    About Rev1 Ventures · Rev1 Ventures accelerates innovation with connections and capital that help entrepreneurs build high-growth tech companies in software, healthcare, and more. Its flexible startup studio platform serves entrepreneurs at their earliest stages while aligning wi ...

  • Oracle

    Customer Success Manager

    2 days ago

    Oracle Columbus, United States Paid Work

    Job Description · Customer Success Manager within Global Applications Delivery Services (Customer Success Services) · The Customer Success Manager (CSM) position focuses on reactive engagements for Oracle OMCS applications customers utilizing Oracle's Cloud Infrastructure. The re ...

  • Zearn

    Partner Success Manager

    2 weeks ago

    Zearn Columbus, United States Full time

    Who We Are: · Zearn is the nonprofit educational organization whose mission is to inspire all kids to love learning math. Everything we do is driven by our belief that every kid is a math kid. Our top-rated learning platform is designed to catch kids up and move them forward in g ...

  • EMS LINQ

    Client Success Manager, Remote

    1 week ago

    EMS LINQ Columbus, United States

    **Who We Are:** · We are a national, innovative, high-growth software company devoted to K12 education administration. Our products beat the competition by focusing on all business operations of K12 schools, including both financial and school nutrition management. We have a deep ...

  • Greene Resources

    Customer Success Account Manager

    1 week ago

    Greene Resources Franklinton, United States

    Position: Customer Success Account Manager · Location: Franklinton, NC · Pay: $45k/yr · Experience: Previous related experience · Education: High school diploma (required) · Type: Full-time; Direct Hire · Schedule: Monday - Friday, 8am to 5pm · Greene Resources is seeking a Custo ...

  • Trellix

    Senior Customer Success Manager

    1 week ago

    Trellix Columbus, United States

    The Senior Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. The CSM must be comfortable consulting with customers at every level with the ability to articulate the value of Trellix solutions and service ...

  • Upstart Network, Inc.

    Senior Dealer Success Manager

    1 week ago

    Upstart Network, Inc. Columbus, United States

    **Senior Dealer Success Manager** · at Upstart Remote By leveraging Upstart's AI platform, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates, while simultaneously delivering the exceptional digital-first lending experience their customer ...

  • Alpha Staffing Inc

    Customer Success Manager- Entry Level

    1 week ago

    Alpha Staffing Inc Columbus, United States

    Job Description · Job Description · Company Description · International company with over 65 years of service working privately with over 20,000 unions, credit unions, and associations in the US alone. Looking for independent, driven individuals who can organize and manage thei ...

  • AlphaStaffing

    Customer Success Manager- Entry Level

    1 week ago

    AlphaStaffing Columbus, United States

    Job Description · Job DescriptionCompany Description · International company with over 65 years of service working privately with over 20,000 unions, credit unions, and associations in the US alone. Looking for independent, driven individuals who can organize and manage their own ...

  • Nationwide Children's Hospital

    Clinical Program Coordinator- Project Manager Family Success

    1 week ago

    Nationwide Children's Hospital Columbus, United States

    Overview · The FSN Manager is tasked with coordinating the day-to-day responsibilities for the Family Success Network, conducting intake for the model, maintaining and convening Implementation Teams, monitoring progress of services, and generally liaising with the Ohio Childrens ...

  • Nationwide Childrens Hospital

    Clinical Program Coordinator- Project Manager Family Success

    1 week ago

    Nationwide Childrens Hospital Columbus, United States

    Overview · The FSN Manager is tasked with coordinating the day-to-day responsibilities for the Family Success Network, conducting intake for the model, maintaining and convening Implementation Teams, monitoring progress of services, and generally liaising with the Ohio Childrens ...

  • Parallel

    Manager of Product Marketing

    1 week ago

    Parallel Franklin, United States

    **Everyone is welcome here. Each of us is unique, and that's what makes us amazing. We believe in inclusiveness and celebrating each person's individuality, because there's power in bringing people with different points of view and life experiences together. That's why we provide ...

  • Fresche Solutions

    Modernization/ Transformation Client Executive

    4 days ago

    Fresche Solutions Franklin, United States

    **Modernization/ Transformation Client Executive** - **REMOTE** · At Fresche Solutions, we offer great work-life balance with flexible hours. You can work anywhere in North Americaeither from your home or in one of our officesthe decision is up to you. · **WHY JOIN FRESCHE?** We ...

  • Central Garden & Pet

    Brand Manager, Small Animal

    1 week ago

    Central Garden & Pet Franklin, United States

    **Description** · Are you ready to make an impact and take on a new job that provides a platform to grow yourself and your career with a growing brand? · Central Garden & Pet is searching for a **Brand Manager** to join the Small Animal team in our Central Specialty Pet business ...

  • Ed Kalpagian - State Farm Agent

    Insurance and Financial Services Position

    6 days ago

    Ed Kalpagian - State Farm Agent Franklin Lakes, United States

    Position Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance and Financial Services Position - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow throu ...

  • BD

    Associate Director Commercial Excellence

    1 week ago

    BD Franklin Lakes, United States

    **Job Description Summary**: · **We are **the makers of possible**: · BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and ...