- Main contact for Oracle customers during Hyper Care engagements.
- Manages the accountability for both Global Application Delivery Services and customers.
- Develop and maintain relationships with senior management across lines of business and third parties.
- Plan and deploy support activities to ensure effective delivery of a partnership with the customer.
- Advise the account on effective and efficient way to use Oracle support services and products, tools, systems, interfaces, and procedures as well as self service CSS portals.
- Assure and improve the quality of the service, and maintain accurate account information.
- Communicate opportunities for customers for additional services if gaps are perceived.
- 10+ years of Customer Success Management experience within Enterprise Software.
- Cloud Technical knowledge
- Experience within a Service Delivery environment
- Executive Sponsorship & Collaboration
- A fully proficient practitioner who can communicate at all levels within the account and create opportunities for the client to grow and improve their Oracle products and services.
- Proven ability to be customer-focused, and develop acumen to cultivate and develop lasting customer relations.
- Must be a Self Starter who can demonstrate the ability to work autonomously and independently
- Previous experience with Oracle Solutions is preferred.
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
-
Manager, Partner Success
2 weeks ago
Rev1 Ventures Columbus, United StatesAbout Rev1 Ventures · Rev1 Ventures accelerates innovation with connections and capital that help entrepreneurs build high-growth tech companies in software, healthcare, and more. Its flexible startup studio platform serves entrepreneurs at their earliest stages while aligning wi ...
-
Manager, Partner Success
2 weeks ago
Rev1 Ventures Columbus, United StatesAbout Rev1 Ventures · Rev1 Ventures accelerates innovation with connections and capital that help entrepreneurs build high-growth tech companies in software, healthcare, and more. Its flexible startup studio platform serves entrepreneurs at their earliest stages while aligning wi ...
-
Manager, Partner Success
4 weeks ago
Rev1 Ventures Columbus, United StatesAbout Rev1 Ventures · Rev1 Ventures accelerates innovation with connections and capital that help entrepreneurs build high-growth tech companies in software, healthcare, and more. Its flexible startup studio platform serves entrepreneurs at their earliest stages while aligning wi ...
-
Customer Success Manager
1 week ago
Wolters Kluwer Financial Services Columbus, United StatesWolters Kluwer - Financial Services Solutions · Bachelor's degree required, preferably in Business/Health Administration · 4-7 years of experience working with healthcare systems, preferably in a project manager or IT liaison role · Strong customer relationship-building skills an ...
-
Manager, Dealer Success
1 week ago
Upstart Network, Inc. Columbus, United States**Manager, Dealer Success** · at Upstart Remote By leveraging Upstart's AI platform, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates, while simultaneously delivering the exceptional digital-first lending experience their customers dema ...
-
Customer Success Manager
2 weeks ago
Vorys Sater Seymour and Pease Columbus, United StatesPrecision eControl is an Ancillary Business of Vorys, Sater, Seymour and Pease LLP. The Precision eControl group is all about helping brands better manage their eCommerce presence on Amazon and other online marketplaces. As a Client Success Manager, you will be part of a team tha ...
-
Customer Success Manager
2 weeks ago
Ohiox Columbus, United StatesUpstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and g ...
-
Customer Success Account Manager
4 weeks ago
Greene Resources Franklinton, United StatesPosition: Customer Success Account Manager · Location: Franklinton, NC · Pay: $45k/yr · Experience: Previous related experience · Education: High school diploma (required) · Type: Full-time; Direct Hire · Schedule: Monday - Friday, 8am to 5pm · Greene Resources is seeking a Custo ...
-
Senior Dealer Success Manager
9 hours ago
Upstart Network, Inc. Columbus, United States**Senior Dealer Success Manager** · at Upstart Remote By leveraging Upstart's AI platform, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates, while simultaneously delivering the exceptional digital-first lending experience their customer ...
-
Manager, Partner Success
3 weeks ago
Rev1 Ventures Columbus, United StatesAbout Rev1 Ventures · Rev1 Ventures accelerates innovation with connections and capital that help entrepreneurs build high-growth tech companies in software, healthcare, and more. Its flexible startup studio platform serves entrepreneurs at their earliest stages while aligning wi ...
-
Account Success Manager
4 weeks ago
Landa Digital Printing Ohio, United StatesLanda is seeking an experienced Account Success Manager to drive press performance and work with customers to optimize production workflows. In this role, you will be responsible for customer productivity while working closely with the different functions to drive faster and bett ...
-
Customer Success Manager
1 week ago
Money Fit by DRS Columbus, United StatesAbout Emplifi: · Emplifi is a leading unified customer engagement platform that empowers businesses to reach and grow communities through digital- and social-first strategies. More than 20,000 brands like McDonald's, Ford Motor Company, and Delta Air Lines rely on Emplifi to enab ...
-
Customer Success Manager
2 weeks ago
Oracle Columbus, United StatesOracle · Customer Success Manager (CSS) · in · Columbus , · Ohio · Job Description · Customer Success Manager within Global Applications Delivery Services (Customer Success Services) · The Customer Success Manager (CSM) position focuses on reactive engagements for Oracle OMC ...
-
Owens & Minor Columbus, United StatesAt Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and the ...
-
Partner Success Manager
2 weeks ago
Zearn Columbus, United StatesJob Description · Job DescriptionWho We Are: · Zearn is the nonprofit educational organization whose mission is to inspire all kids to love learning math. Everything we do is driven by our belief that every kid is a math kid. Our top-rated learning platform is designed to catch k ...
-
Manager, Partner Success
6 days ago
Rev1 Ventures Columbus, United StatesAbout Rev1 Ventures · Rev1 Ventures accelerates innovation with connections and capital that help entrepreneurs build high-growth tech companies in software, healthcare, and more. Its flexible startup studio platform serves entrepreneurs at their earliest stages while aligning w ...
-
Nationwide Childrens Hospital Columbus, United StatesOverview · The FSN Manager is tasked with coordinating the day-to-day responsibilities for the Family Success Network, conducting intake for the model, maintaining and convening Implementation Teams, monitoring progress of services, and generally liaising with the Ohio Childrens ...
-
Sr Customer Success Manager
1 week ago
CDK Global Columbus, United StatesPosition Summary · The Sr Customer Success Manager is responsible for client satisfaction and success. By interacting with assigned dealerships the Sr Customer Success Manager will understand the business needs of the client in order to assist with driving the CDK solution valu ...
-
Customer Success Manager, Law
1 week ago
Witt/Kieffer Columbus, United StatesWe reach more than 40 million people monthly during moments when they are most in need of expert advice and motivated to act on that advice directly on our platforms. Our signature franchises include our "Best" series of consumer guides on colleges, graduate schools, hospitals, d ...
-
Principal Customer Success Manager
1 week ago
Oracle Columbus, United States**Job Description** · We're on the precipice of a generational change in how Oracle enables customer success and Oracle's Customer Success Organization is in the midst of a customer-centric transformation. We're helping our clients around the globe redefine customer experience, u ...
Customer Success Manager - Columbus, United States - Oracle
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Job Description
Customer Success Manager within Global Applications Delivery Services (Customer Success Services)
The Customer Success Manager (CSM) position focuses on reactive engagements for Oracle OMCS applications customers utilizing Oracle's Cloud Infrastructure. The responsibilities require the candidate to work directly with customers and have a solid understanding of the Oracle Applications and Database support processes. The CSM achieves this success by collaborating across Oracle lines of business and keeping executive management up to date on customer activity.
In this role, you will be responsible for developing and managing the Oracle relationship with a set of designated customers throughout a Hyper Care engagement. You will be responsible for building a trusted relationship with the customer and delivering get well directives.
Additional Responsibilities:
Qualifications
Career Level - IC4
Responsibilities
Main escalation contact for Oracle customers. Develops and maintains relationships with senior management across lines of business and third parties. Plans and deploys support activities to ensure effective delivery. Advises the account on effective and efficient way to use OMCS tools, Oracle support services and products, tools, systems, interfaces, and procedures. Assures and improves the quality of the service, and maintains accurate account information. Communicates opportunities for customers to expand services when applicable.
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range: from $37.98 to $76.06 per hour; from $79,000 to $158,200 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling , option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer