Manager, Dealer Success - Columbus, United States - Upstart Network, Inc.

Description

**Manager, Dealer Success**

at Upstart Remote By leveraging Upstart's AI platform, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates, while simultaneously delivering the exceptional digital-first lending experience their customers demand. Upstart's patent-pending platform is the first to receive a no-action letter from the Consumer Financial Protection Bureau related to fair lending. Upstart not only supports a large remote workforce, but also has offices in San Mateo, CA; Columbus, OH; and Austin, TX. **About Upstart**

Upstart is a leading AI lending platform partnering with banks and credit unions to expand access to affordable credit. As we transitioned to being a public company, were now poised to leverage our domain expertise and revolutionize every aspect of lending and credit risk evaluation. Weve recently expanded our offerings to include automobile refinancing and we plan to take on more verticals as the business grows.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, wed love to hear from you

**The Team**

As a manager of the Dealer Success team you are an invaluable asset to the culture and performance of our team. You are a natural coach that leads by example. To excel in this role you should have exceptional communication, organizational and problem-solving skills. The Manager, Dealer Success is responsible for managing, retaining and analyzing the performance of our Dealer Success Managers and dealership client partners.

As the **Manager of Dealership Success** at Upstart, you will **support a team of Dealer Success Managers by leading, coaching and assisting with dealership client partners.**

***Position Location -*** This role is available in the following locations: Remote(#LI-REMOTE)

***Time Zone Requirements -*** This team operates on any time zone in the United States.

***Travel Requirements -*** Up to 50% travel with team members to dealership partner locations

**How youll make an impact:**

Oversee a Dealer Success team. Inspire, lead and develop a team of Dealer Success Managers dedicated to delivering value to our dealership clients and internal colleagues. Provide them with coaching, mentoring, career pathing, and constructive feedback.

Serve as the voice of the client by surfacing key trends and insights (KPI's) back to our product, engineering, and support teams.

Develop and deepen relationships with key stakeholders within our dealer clients.

Foster a great team culture based on psychological safety and purpose to ensure an environment that represents our broader culture.

Ensure your team is delivering maximum value to our clients across our solution set, driving long term customer retention.

Act as a final escalation point for resolving difficult client, sales, and/or technical and product issues.

Responsible for the management and communication of expectations and any internal changes affecting the greater team.

Collaborate with the Dealer Success Senior Leadership Team to enhance work processes and procedures.

Develop and implement bold new ideas that will help set and achieve team and company-wide goals, moving us forward.

Promote a fun and zealous environment while hitting KPIs.

Set the overall vision and strategic plan for their Dealer Success vertical - build and scale an integrated Dealer Success organization, with specific focus on Customer Health, Usage, Retention and Adoption metrics.

Personally ensure high levels of quality, client satisfaction, and employee satisfaction.

**What were looking for:**

Minimum requirements:

+ Previous Saas experience using Salesforce.

+ Ability to travel 30-50% of the time.

+ Experience with hiring, coaching, training and developing a team.

+ Ability to be flexible in a fast-paced environment.

+ Excellent interpersonal and people skills.

+ Incredible organization, written and communication skills.

+ 2+ years in a high level CS or DS role.

Preferred qualifications:

+ Previous experience in automotive, digital retailing, finance and retail

**What youll love:**

Competitive Compensation (base + bonus & equity)

Comprehensive medical, dental, and vision coverage

Personal Development and Technology & Ergonomic Budgets

Life insurance and disability benefits

Clubs and Activities (Game Nights, Fitstarters, Superwomen, Book Club, Investing Club, Money Discussions, Photography Club and Basketball teams)

Generous vacation policy

401(k) and Employee Stock Purchase Plan (ESPP)

Catered lunches + snacks & drinks

Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.

Location (City) * Location Preference *

As a digital-first company, we are providing our employees with the opportunity to work remotely across the US and/or from one of our physical office locations.

Please select from the list below your primary work location preference(s). Primary work location is defined as where you will spend more than 50% of your time working. Before making your selection(s), please check to make sure that the location is listed as an option in the jobs description above. Multiple selections can be made if multiple locations are available. Remote is considered a location.

San Mateo, CA

Columbus, OH

Austin, TX

Remote

**Voluntary Self-Identification**

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Upstarts Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender Please identify your race If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order