Customer Success Manager, Clinical Technology - Columbus, United States - Owens & Minor

Description

At Owens & Minor, we are a critical part of the healthcare process.

As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care.

Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor Teammate Benefits Include

Medical, dental, and vision insurance, available on first working day
401(k), eligibility after 30 days of employment
Employee stock purchase plan
Tuition reimbursement
Development opportunities to grow your career with a global company

Core Responsibilities

Leads Commercial Technology Sales Specialists.

Provides leadership, direction as well as performs all related HR management activities to include coaching and development, performance management, recruiting/hiring, and training.

Develops account management standards and delegates activities as appropriate.
Collaborates with the Technology Implementation team to assist in coordinating implementation plans and customer onboarding activities.

Serves as a liaison between the commercial technology sales team and Owens & Minor's legal team to maintain accurate contract records and proactively alert the sales team to any relevant information.

Collaborates with customers, sales teams and technology product owners to assess educational needs and develop content for internal and external use.

Partners with sales teams to provide sales support and assist with creation of sales proposals.
Provides Sales team training on new and existing technology from the Platform team.

Identifies current and future customer service requirements by establishing personal rapport with potential and existing customers and others in a position to understand service requirements.

Facilitates software demonstrations for technical, non-technical, and Executive audiences.

Develops and maintains a demonstration environment where new and existing technologies can be showcased to customers and used as a learning tool for sales teammates.

Showcases Owens & Minor Services at Industry trade shows and conferences.
Creates business review templates and leads (or delegates) periodic business reviews with customers.
Coaches the team of commercial technology sales specialists on all required duties.
Liaises between O&M collections/AR teammates and customer AP teams to ensure accurate invoicing for services and compliant payment.

Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

Performs additional duties as directed.

Qualifying Experience

Bachelor's Degree in related field (Marketing, Supply Chain Management, Computer Science, etc.)
7 or more years of relevant experience (technical customer service/engineering, account management, Business-to-Business sales, supply chain management, etc.)
Healthcare industry experience preferred
Ability to establish trust and rapport with Sales and Development teammates
Excellent organizational skills and a keen eye for detail
General knowledge of distribution industry
Ability to develop an understanding of hospitals and how large hospital systems operate
General knowledge of salesmanship
Ability to learn consultative selling techniques
Strong computer skills (Word, Excel, PowerPoint, and Microsoft Outlook)
Deep knowledge of SaaS platforms and general knowledge of cloud technologies
Effective verbal and written communication skills showing confidence, tact and a persuasive manner
Ability to demonstrate effective problem resolution skills including the anticipation of customer needs and matching them with appropriate Owens & Minor products and services
Ability to work independently with limited supervision while handling multiple tasks simultaneously under pressured deadlines
Good business sense and the ability to monitor, analyze and interpret financial performance to goals

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

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