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Patient Service Representative - Coatesville, United States - Chespenn
1 day ago
Description
**Patient Service Representative**
Medical Coatesville, Pennsylvania Minimum Experience **Entry-level** Compensation ** ** **Position Summary:**
ChesPenn Health Services is seeking a Patient Service Representative (PSR) for our Center for Family Health in Chester, PA. The PSR demonstrates ChesPenns commitment to quality, compassionate health care for every patient by providing prompt, courteous assistance to individuals who enter the community health center or who contact us by phone. The PSR works at the front desk, assisting patients with registration, appointments, and documentation and provides the first impression our patients have of our health center.
**Qualifications:**High school diploma or equivalent.
Previous experience in customer service, health setting preferred
Knowledge, Skills and Abilities:
Strong patient service skills
Good written and verbal communication skills in English, fluent Spanish a plus
Able to function independently in a fast-paced environment
Good computer skills
Able to file alphabetically and numerically
Ability to meet approved minimal physical and medical standards
Scope of responsibilities:
Customer Service:
Greets patients and visitors in a cordial, courteous and professional manner
Provides an outstanding patient experience, addresses patient concerns and complaints with skill and respect
Ensures completion of all appropriate forms and assembly of charts for new patients
Verifies and updates information for returning patients
Answers incoming telephone calls courteously/retrieves messages and routes appropriately.
Schedules patient appointments
Clerical:
Generates encounter forms for attachment to patient charts.
Verifies patient eligibility for insurance and/or sliding scale fees.
Collects co-payments, when necessary.
Maintain appointment schedule for providers on computer.
Inputs patient data into the computer.
Maintains patient chart records
Maintains confidentiality and security of patient medical records
Performs billing functions such as posting of charges and forwards necessary information to Billing Manager at the end of the day.
General:
Maintains a neat and orderly work area.
Attends organizational meetings and training events
Completes other duties as requested by supervisor
Client contact:
Approximately 90-100% of the time
ChesPenn is an Equal Opportunity Employer
Because employees work with families and children and due to the sensitive nature of patient medical information, we require all applicants who receive and accept employment offers to complete child abuse and criminal background checks before being hired.
Location Coatesville, Pennsylvania Minimum Experience Entry-level Compensation
