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    Technical Account Manager - San Francisco, CA, United States - Arbitrum

    Arbitrum
    Arbitrum San Francisco, CA, United States

    3 weeks ago

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    Description

    To accomplish our mission of bringing blockchain to a billion people, we're hiring a Technical Account Manager to drive growth within our enterprise customer base and own critical business outcomes.

    This includes defining account strategy and building GTM/product motion's to expand key account's footprints on Alchemy .

    In this role, you will work closely with the Technical Account Manager Lead to forecast the health of your enterprise customer base and continuously develop strategies for growing these relationships.

    This opportunity offers immense growth and learning opportunities as we enter a new and exciting phase of the company.

    The ideal candidate will bring experience in creating enterprise-facing collateral and building customer pipelines and that effectively drives deals.

    Almost more importantly, they will have interest and curiosity in web3 and the underlying tech that powers the blockchain.
    Be responsible for identifying customer growth opportunities, increasing attach-rate of our products with customers and driving customer retention
    Regularly engage with diverse stakeholder groups, including executives, operations teams, developers, and other cross-functional teams
    Drive customer implementations and executive engagements
    Use creative problem solving + product strategy to help drive 100%+ net retention within Ent customer base
    4-8 years experience as a Technical Account Manager, Account Executive, Solutions Engineer, Customer Product Engineer, etc.
    ~ Creative problem-solving mindset and ability
    ~ Additionally, Alchemy offers comprehensive medical, dental, and vision coverage, as well as other benefits such as 401k and unlimited flexible time off.
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