Construction Account Manager - San Francisco, United States - Home Ally, L.P.

Description

About Us:

Home Ally is a home maintenance company that works exclusively in finished homes.

We maintain homes on a routine, systematic basis, and do any task from cleaning gutters to small construction projects, such as remodeling kitchens or bathrooms.

As a startup, we're looking for self-starters who are dedicated and want to grow at a fast-growing company.


Job Overview:

As Assistant Project Manager, you will have the opportunity to manage small projects and be the main point of contact for our clients.

You will be responsible for your portfolio of Members, ensuring client requests are executed efficiently and with a high touch and level of service, and working with your Assistant Account Manger to execute maintenance visits.

You will manage a skilled in house Field Team, coordinate with vendors and suppliers, and communicate with clients with weekly updates and project updates.

Roles and Responsibilities:

• Plan and manage projects and client requests from start to finish, ensuring that it is completed within the specified timeframe and quality standards.
• Communicate progress updates to clients every week and keep daily notes in our tracking system.
• Collaborate with and schedule an internal team of tradespeople, subcontractors, and suppliers to procure materials and supplies needed for the project.
• Ensure that all work is done safely, according to regulations and standards, and to the high standards of clients living in finished highend homes.
• Monitor and manage estimates from subcontractors and vendors to ensure transparent costs to the client
• Address any issues that arise with your clients, such as delays, changes in scope, or unforeseen problems that arise in their homes.
• Maintain a high level of communication with clients throughout the project, providing updates and addressing any concerns they may have.
• Ensure that the project is completed to the client's satisfaction, including ensuring that the work area is clean and free of debris upon completion, and sending reports at the end of projects so the client has visibility of the work they are paying for.
• Occasionally visit the jobsite when necessary to meet subs or set up the team.

Qualifications:

• At least 3 years of experience in the construction industry
• Strong client service background / skillset to provide the highest level of service to our clients
• Competency in reading and understanding drawings
• Strong organizational and communication skills
• Knowledge of construction practices
• Ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office, especially Outlook and Excel. Procore and Bluebeam are great additions, but not required

Pay:
$125,000.00 per year


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Referral program

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Construction: 3 years (required)

Work Location:
Hybrid remote in San Francisco, CA 94123