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    Process Improvement Analyst - Raleigh, NC, United States - First Citizens Bank

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    Construction / Facilities
    Description
    Overview

    This Process Improvement Analyst is responsible for supporting the business in the development of on-going process and policy assessments, evaluations, compliance, and improvement to support business and Bank initiatives and strategies. This position assist with evaluating operational processes and data in collaboration with department staff using Lean Six Sigma methodologies or similar discipline. This position is within the Strategy Office division focused in supporting enterprise-wide projects.

    *This is a hybrid opportunity role in Raleigh, NC.

    Responsibilities
    • Process Improvement - Analyzes, identifies, and makes recommendations on areas of improvement within business processes and operational data. Leads the development of policies and procedures to ensure consistent implementation and governance. Ensures processes are focused on improved efficiency, cost-effectiveness and/or internal and external customer service while balancing the Bank's risk appetite.

    • Project Management - May support project manager on large process improvement projects. May lead consultative projects with an impact across the department. Aligns project strategies and results with wider organizational needs. Determines methods to gauge and report on project success.

    • Collaboration - Consults and partners with business leaders to plan projects and programs. Provides complex analysis and decision support to business on key priorities. Interacts and collaborates with multiple disciplines to gather information, perform analysis, and makes recommendations to management to drive continuous improvement. Communicates clearly with management, associates, and wider business units to implement change across the Bank.

    Qualifications

    Bachelor's Degree and 4 years of experience in Prior banking experience, Process improvement, consulting or project management

    OR High School Diploma or GED and 8 years of experience in Prior banking experience, Process improvement, consulting or project management

    Additional Required Qualifications:

    • Process improvement experience

    • Lean Six Sigma Green Belt or Black Belt required

    • Aris Enterprise Software (process modeling software) required

    Preferred Qualifications:

    • Large Financial Institution experience preferred

    • Project Management certification preferred

    Company Description:

    Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers in 18 states and the District of Columbia. For over 100 years, customers have trusted First Citizens with their money ... and their futures. Today, First Citizens is the largest family-controlled bank in the nation and the sixth-largest bank franchise headquartered in the Southeast with more than $30 billion in assets. We employ more than 6,000 associates who are focused on helping our customers achieve a lifetime of success. First Citizens operates more than 570 branches in Arizona, California, Colorado, District of Columbia, Florida, Georgia, Kansas, Maryland, New Mexico, Missouri, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington and West Virginia.

    First Citizens Bank. Forever First. Member FDIC.

    Equal Opportunity/Affirmative Action Employer/Minority/Female/Disability/Veteran

    If you need special assistance or an accommodation in applying for employment at First Citizens Bank, please contact our Human Resources department.



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