Jobs
>
Raleigh

    Salesforce Business Analyst - Raleigh, United States - The Select Group

    The Select Group
    The Select Group Raleigh, United States

    3 weeks ago

    Default job background
    Technology / Internet
    Description

    The Select Group is hiring a Business System Analyst for our client in the Raleigh/Durham area This position will sit hybrid, onsite 3 days a week. If you are proficient with Salesforce and have a strong knowledge of Service Cloud, apply today

    3 - 5+ years CRM/Salesforce Business Analyst Experience:

    • Gathering of Technical requirements, Meeting with key Business Stakeholders, and guiding Technical teams
    • Documenting techno-functional process/workflows
    • Technical/Functional blend of Experience in the CRM (preferably Salesforce) domain- Emphasis on FUNCTIONAL experience over technical
    • Articulating the business needs to technical teams
    • Building Case Management Solutions
    • super strong functional analyst – can work with

    Technical Solutioning Background:

    • Meeting with business to understand their functional challenges with current Technology
    • Giving recommendations as the departments "SME/expert" in Service Cloud
    • Building out Technical Workflows, Plans, Guidelines on how to accomplish certain tasks
    • Strong Communicator– Strategically methodical / and provides documentation

    Salesforce "ServiceCloud" Experience:

    • Experience with functionality of ServiceCloud
    • Technically understand what adjustments are needed for; integrations, customizations, enhancements, migrations, etc.
    • 3 years' experience working with ServiceCloud (Migrations, Integrations, etc.)

    Technical/Customer Support Technology Experience:

    • Led projects dealing with support Technology (CRMs, Helpdesk Software, ERP's, Chatbot's, Ticketing systems, Call center applications, etc.)

    Agile Methodology Experience:

    • Working in Agile methodology

    Role Responsibilities and Expectations:

    • Build strong, collaborative relationships with internal business partners, developing an understanding of Support and Service business processes and best practices. Identify opportunities to automate and make recommendations on business approaches and technology solutions that increase value to our customers (both internal and external).
    • Keep up on software market leaders and emerging technologies in the Support & Services space. Become a trusted advisor to the Support function in recommending technologies that will address gaps, improve how we operate, and drive innovation.
    • Lead requirements gathering activities, including facilitating workshops, focus groups, interviews, conference room pilots, etc. to gather and validate business needs.
    • Model current and future state business processes. Ask questions needed to fully understand business objectives and elicit, refine, and break down complex business requirements necessary to achieve them. Ensure requirements and solutions proposed map clearly to KPIs and objectives established.
    • Translate input gathered into detailed business requirement documents, user journey maps, epics, user stories, systems interaction diagrams, etc.
    • Serve as primary liaison between internal business stakeholders and the technical team, ensuring that business processes and requirements are documented, complete, clear, testable, measurable and articulated in a manner that allows the technical team to propose, estimate and construct solutions fit for purpose.
    • Collaborate with Technical and Solution Architects to ensure that security and architectural standards are met, and requirements meet the definition of "ready" prior to technical teams beginning estimation/implementation.
    • Represent the Support functions and IT on cross-functional enhancements and projects, including the coordination and resolution of issues, where required.
    • Facilitate User Acceptance Testing sessions working with the business to agree on test scope and ensure approvals by agreed timelines.
    • Assist team in prioritization of bug fixes and continuous improvement requests as part of run-rate activities supporting business operations. Facilitate backlog prioritization sessions, working closely with business stakeholders to manage the backlog of requests.
  • JP Recruiting Agency

    Business Analyst

    3 weeks ago

    JP Recruiting Agency Raleigh, United States

    Job Title : Business Analyst -- Power BI · Job Location : Raleigh, NC · Employment Type : Full Time/Direct Hire with Full benefits · Pay Rate :$90000-$110000/Year · Job Description: · Purpose of Job: Configures, codes, tests and implements technology systems supporting the roadm ...

  • Gannett Fleming

    Business Analyst

    2 weeks ago

    Gannett Fleming Raleigh, United States

    GeoDecisions is currently seeking applicants interested in joining the team as a Business Analyst · We are seeking motivated individuals located near our office in Raleigh, NC; with excellent communication skills that demonstrates experience with documenting complex business p ...

  • LTIMindtree

    Business Analyst

    1 week ago

    LTIMindtree Raleigh, United States

    About Us: · LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to m ...

  • LTIMindtree

    Business Analyst

    4 weeks ago

    LTIMindtree Raleigh, United States

    About US: · LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to m ...

  • Serigor Inc.

    Business Analyst

    2 weeks ago

    Serigor Inc. Raleigh, United States

    Job Description · Job DescriptionJob Title: Business Analyst (REMOTE) · Location: Raleigh, NC · Duration: 12+ Months · Job Description: · Business Analyst needed for the development of business requirements, for design, configuration of Dynamics 365 Solutions, web-based business ...

  • Global Channel Management

    IT Business Analyst

    12 hours ago

    Global Channel Management Raleigh, United States

    About the job IT Business Analyst · IT Business Analyst needs wire and banking experience is mandatory. · IT Business Analyst requires: · Business Analysis Required 5 years · Project experienceRequired3 years · UATG testing 1 year · Payment ecosystem knowledge Highly desire ...

  • Tantus Technologies

    Business Analyst

    1 hour ago

    Tantus Technologies Raleigh, United States

    Overview · Tantus Technologies, Inc. (Tantus) - recognized by the Washington Post as a Top Workplace - is seeking a Business Analyst who will work closely with the project team to gather and analyze business requirements, translate them into functional specifications, and ensure ...

  • ShiftCode Analytics

    Business Analyst

    3 weeks ago

    ShiftCode Analytics Raleigh, United States

    Interview : Phone and skype · Visa : All apart from H1b and CPT · Description : · The selected candidate will be allowed to work remotely until all staff return to site. At that time the candidate will be required to work onsite full time. · Responsibilities: · Streamlining p ...

  • Suncaptech

    Business Analyst

    2 weeks ago

    Suncaptech Raleigh, United States

    Job Description · Location - Raleigh, NC (Hybrid) · Business Analyst - Expert for ORBIT System Initiatives: Department of State Treasurer / Retirement Systems Division · Job Description: · This position is a hybrid position requiring working in person in the office along with ...

  • Job Juncture

    Business Analyst

    2 weeks ago

    Job Juncture Raleigh, United States

    Job Description · Purpose of Job:Configures, codes, tests and implements technology systems supporting the roadmap as determined by the Product Owner. Works closely with cross functional team members to ensure solutions are implemented using an Agile mindset and supports consist ...

  • Georgia IT Inc

    Business Analyst

    3 weeks ago

    Georgia IT Inc Raleigh, United States

    Title : Business Analyst · Position Type : Contract · Location : Raleigh, NC · Duration : 1+ Year · Rate : DOE · US Citizens, Green Card Only · Required Qualifications and Skills · Experience and knowledge in the area of application analysis, application design, and system i ...

  • Worldwide Clinical Trials

    Business Analyst

    3 weeks ago

    Worldwide Clinical Trials Raleigh, United States

    Requisition Number: · 7664 · Position Title: · Solutions Analyst · External Description: · Who we are · Worldwide Clinical Trials (Worldwide), a leading global contract research organization (CRO), works in partnership with biotechnology and pharmaceutical companies to crea ...

  • Bandwidth

    Business Analyst

    6 days ago

    Bandwidth Raleigh, United States

    Job Description · Job DescriptionWho We Are: · Bandwidth (NASDAQ: BAND) is a global communications software company that helps enterprises connect people around the world with cloud-ready voice, messaging and emergency services. Backed by a network reaching 60+ countries covering ...

  • Cynet Systems

    Business Analyst

    3 weeks ago

    Cynet Systems Raleigh, United States

    Job Description: Responsibilities: Create, write, and revise solicitations. This includes but is not limited to RFPs, RFQs, IFBs, SOWs, and RFIs. Manage solicitation creation process. Perform edits for consistent tone and flow (one voice) across solicitation sections/volumes. Wri ...

  • Georgia IT Inc

    Business Analyst

    1 week ago

    Georgia IT Inc Raleigh, United States

    Title : Business AnalystPosition Type : ContractLocation : Raleigh, NCDuration : 1+ YearRate : DOE · US Citizens, Green Card OnlyRequired Qualifications and SkillsExperience and knowledge in the area of application analysis, application design, and system integrationExperience i ...

  • Apex Systems

    Sr. Business Analyst

    1 week ago

    Apex Systems Raleigh, United States

    Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted and this position is not eligible for Corp to Co ...

  • InsideHigherEd

    HRIT Business Analyst

    5 days ago

    InsideHigherEd Raleigh, United States

    Posting Number:PG193262EP · Internal Recruitment :No · Working Title:HRIT Business Analyst · Anticipated Hiring Range:Commensurate with education and experience · Work Schedule:Monday - Friday, 8:00 am - 5:00 pm · Job Location:Raleigh, North Carolina · Department :HR Information ...

  • InsideHigherEd

    HCM Business Analyst

    2 days ago

    InsideHigherEd Raleigh, United States Administrative Jobs ,

    Posting Number:PG193414EP · Internal Recruitment :No · Working Title:HCM Business Analyst · Anticipated Hiring Range:$110,000 - $114,000 · Work Schedule:M-F 8-5, after hours and weekends as needed · Job Location:Raleigh, NC · Department :Enterprise Application Services · About th ...

  • InsideHigherEd

    Business Systems Analyst

    1 week ago

    InsideHigherEd Raleigh, United States Administrative Jobs ,

    Posting Number:PG193276EP · Internal Recruitment :No · Working Title:Business Systems Analyst - Dairy Science · Anticipated Hiring Range:$60,000 - $67,861 · Work Schedule:Monday - Friday, 8 am - 5 pm · Job Location:Raleigh, NC · Department :Dairy Records Processing · About the De ...

  • Alliance of Professionals & Consultants, Inc. (APC)

    Business Systems Analyst

    1 week ago

    Alliance of Professionals & Consultants, Inc. (APC) Raleigh, United States

    LOCAL CANDIDATES only, please · No CTC · The Business Systems Analyst will provide expertise in using, supporting, and developing the business software at our client. The analyst will work closely with Business Systems staff to ensure user requirements are met and Business System ...