- Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Receive, input, retrieve and relay messages to guests
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
- Computer Skills
- Customer Service Experience
- Availability to work p.m. shifts, weekends, holidays
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
- Schedule Flexibility
- Computer Skills
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Guest Service Representative
2 weeks ago
Marriott International, Inc Philadelphia, United States**Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** Philadelphia Airport Marriott, 1 Arrivals Road Terminal B, Philadelphia, Pennsylvania, United States VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?* ...
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Guest Service Representative
2 weeks ago
Marriott International, Inc Philadelphia, United States**Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** Philadelphia Airport Marriott, 1 Arrivals Road Terminal B, Philadelphia, Pennsylvania, United States VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?* ...
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Guest Service Representative
6 days ago
Marriott International, Inc Philadelphia, United States**Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** Philadelphia Marriott Downtown, 1201 Market Street, Philadelphia, Pennsylvania, United States VER EN MAPA · **Horario** Part-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · * ...
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Guest Services Specialist
3 weeks ago
ACCELerate Philadelphia Philadelphia, United StatesBring your organizational, problem solving and customer service skills to our team as a Guest Services Specialist. In this crucial role, you will ensure that all patients/residents have a positive experience, receiving the highest quality of service in a caring and compassionate ...
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Guest Service Representative
2 weeks ago
Marriott International, Inc Philadelphia, United States**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Philadelphia Airport Marriott, 1 Arrivals Road Terminal B, Philadelphia, Pennsylvania, United States VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position ...
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Guest Services Associate
2 weeks ago
AVE Philadelphia, United States Part time**Must be available to work the required part-time overnight schedule of Friday and Saturday 11:00pm to 7:00am with flexibility to cover additional shifts as requested.** · **What is a Guest Services Associate at AVE?** · Guest Services Associates are the face of AVE and are resp ...
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Guest Services Associate
3 weeks ago
Town Wash Philadelphia, United States**Job Title: Guest Service Associate** · ** / Part-time** · **Salary: Starting from $14 per hour** · **Expected hours: Part-time 20-32 hours per week / Full-Time 37-40 hours per week** · **Benefits**: · - **Commission**: · - **Bonuses**: · - **Monthly Competitions**: · - **Health ...
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Guest Services Associate
3 days ago
European Wax Center Philadelphia University City Philadelphia, United StatesAs a Guest Service Associate at European Wax Center, you'll use your expertise to ensure every moment is an opportunity for confidence We seek a special person who can lead with care and integrity, is committed to delighting our guests and—of course—having fun while being awesome ...
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Ft Agent Guest Service
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Hilton Philadelphia, United StatesFT Agent Guest Service - Doubletree by Hilton Philadelphia Center City · A Front Desk Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. · ...
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Assistant Guest Services Manager
2 weeks ago
Study Hotels Philadelphia, United States**The Study at University City** is an **Assistant Guest Services Manager** to provide genuine hospitality and the highest quality of service to our guests. The Assistant Guest Services Manager will be responsible for supervising the Guest Service Agents and ensuring guest satisf ...
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Guest Services
1 week ago
Live Nation Philadelphia, United StatesJob Description · Job DescriptionWHO ARE WE? · Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event tic ...
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Guest Services-ocean Prime Philadelphia
2 weeks ago
Cameron Mitchell Restaurants LLC Philadelphia, United States**OCEAN PRIME **is seeking a **HOST **to join our team · **Who are We? **We are Great People Delivering Genuine Hospitality. · **What is Your Role?** To make "Raving Fans" of our Associates, Guests, Purveyors, Partners, and the Communities in which we do business. · **Summary**: ...
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Guest Service Ambassador Motto By Hilton
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PM Hospitality Strategies, Inc. Philadelphia, United States**Meet Motto Philly** · Motto by Hilton reimagines the hotel experience, making it smart, efficient, and approachable. We embrace the unique and diverse personalities of our colleagues and guests. We share a common purpose that drives our actions, conversations, and efforts on th ...
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Evening and Overnight Guest Services Ambassador
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The Windsor Suites Philadelphia, United States**Meet The Windsor** · Blending modern comfort & the city's historic roots of innovation, The Windsor Suites embodies the vibrant energy of Philadelphia the moment you arrive. We're conveniently located on the iconic Benjamin Franklin Parkway, home to world-famous arts and cultur ...
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Guest Services Associate- Aka Rittenhouse Square
2 weeks ago
AKA Philadelphia, United States**AKA Rittenhouse Square is hiring for a Guest Services Associate with 1+ years' guest service experience** · RESPONSIBILITIES · - Engage all residents with an upbeat can-do attitude. · - Introduce property services and amenities to new arrivals and follow up with a warm call onc ...
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Guest Service Ambassador
3 hours ago
Temple University Health System Philadelphia, United StatesProvides hospitality and concierge services for guests who enter Fox Chase Cancer Center. As the primary liaison for an assigned lobby entrance, the Guest Services Ambassador will ensure each guest that enters Fox Chase Cancer Center receives excellent customer services.Education ...
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Guest Service Representative
3 weeks ago
Marriott International Inc Philadelphia, United StatesAdditional Information Overnight shift, Evening shift · Job Number · Job Category Rooms & Guest Services Operations · Location The Notary Hotel Philadelphia Autograph Collection, 21 N. Juniper Street, Philadelphia, Pennsylvania, United States VIEW ON MAP · Schedule Full-Time ...
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Guest Services Agent
3 weeks ago
Wyndham Hotels & Resorts Philadelphia, United States** Guest Services Agent** · Location: Philadelphia, PA, US, 19106 · Property Name: Wyndham Philadelphia Historic Req Id: 15835 · Wyndham is now seeking a Guest Services Agent to join our team at the Wyndham Philadelphia Historic location in Philadelphia , Pennsylvania . · **J ...
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Guest Services Specialist
3 weeks ago
Genesis Healthcare, Inc. Philadelphia, United StatesGenesis HealthCare Lombard Street [Medical Office Assistant / Scheduler] As a Guest Services Specialist at Genesis HealthCare, you'll: Assist in the planning, organizing, and facilitation of Guest Services involvement for patients/residents; Listen to what customers want, maintai ...
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Guest Services Coordinator
4 hours ago
Canon Business Process Services, Inc. Philadelphia, United StatesThe Guest Services Coordinator (GSC) is an essential staff member primarily responsible for the seamless planning and executionof essential trial support logistics onsite for the Philadelphia Office. With guidance from the Office Administrator, the G Guest Service, Coordinator, O ...
FT Agent Guest Service - Philadelphia, United States - Hilton
Description
A Front Desk Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
In addition, we look for the demonstration of the following key attributes:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all