Guest Service Ambassador Motto By Hilton - Philadelphia, United States - PM Hospitality Strategies, Inc.

PM Hospitality Strategies, Inc.

Verified Company

Philadelphia, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Meet Motto Philly
Motto by Hilton reimagines the hotel experience, making it smart, efficient, and approachable. We embrace the unique and diverse personalities of our colleagues and guests. We share a common purpose that drives our actions, conversations, and efforts on the job. Our goal is to create a welcoming space, that's unique to our city and neighborhood. Motto by Hilton reimagines the hotel experience, making it smart, efficient, and approachable. We embrace the unique and diverse personalities of our colleagues and guests. We share a common purpose that drives our actions, conversations, and efforts on the job. Our goal is to create a welcoming space, that's unique to our city and neighborhood.

Who We Are

A smaller company with the opportunity to get involved in more than just your daytoday role.
We have an entrepreneurial spirit. We are an independent lifestyle brand that is constantly evolving. We are openminded individuals who embrace change.
We are collaborative leaders who take ownership of our areas of expertise, yet have an eye on the big picture, the entire hotel experience.
Passionate team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
A company that has a culture of promoting from within.

What You Will Be Doing

Provide exceptional personalized customer service and experiences to guests.
Live like a local. Knowledge of the neighborhood and city.
Think on your feet, use good judgement and problem solve in a fastpaced environment.
Provide support to guest services leaders and the entire hotel team.
Create a warm and welcoming atmosphere.

What We're Looking For

Passion for hospitality and providing excellent guest service. This enthusiasm will be apparent from speaking with you.
Exceptional communication skills both verbal and written.
Knowledgeable in Microsoft Office.
Open availability required.

Must be prepared to work various shifts (for example: 7-3pm, 3-11pm, weekdays, weekends, holidays).

What's In It for You

Generous health, dental and vision insurance, plus 401K, all available on day
Access to free virtual fitness classes and discounted inperson memberships
Gifted PTO on Day 1 + paid holidays
Paid Parental Leave
Tuition reimbursement opportunities when you grow, we grow

Non-Negotiables (Our Core Values)
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BE WILDLY PASSIONATE. Inspire others with your thirst for excellence.
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BE CURIOUS. Learn rapidly and eagerly.
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BE INNOVATIVE. Create new ideas that prove useful.
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EMBRACE CHANGE. Remain agile, flexible and nimble to thrive in an evolving world.
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COMMUNICATE. Listen with the intent to understand. Share all relevant information.
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HAVE INTEGRITY. Be honest and straightforward with everyone.
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USE GOOD JUDGMENT. Make wise decisions, even in the face of ambiguity.
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BUILD A POSITIVE TEAM. Learn from one another and help each other to be great.
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SERVE OTHERS. Our guests, community, and each other. Be a part of the bigger picture.
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LIVE 360. Practice work-life balance.

Two More Things...

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position.

Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels' community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work.

Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is disrespectful, bad business and won't be tolerated.

It's also illegal.

Behaviors:
Preferred

Team Player: Works well as a member of a group
Dedicated: Devoted to a task or purpose with loyalty or integrity
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Enthusiastic: Shows intense and eager enjoyment and interest

Motivations:
Preferred

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job