Jobs
>
Phoenix

    Technical Service Operations Team Lead - Phoenix, United States - Imsaz

    Imsaz
    Imsaz Phoenix, United States

    3 weeks ago

    Default job background
    Description
    Integrated Medical Services of Arizona (IMSAZ) is seeking a new member of its Technology Service Operations team. This position will lead the IT desktop support and field services team supporting over 30 clinic locations and more than 350 clinical users. Technology Service Operations is responsible for supporting and maintaining the user experience for all workstations, productivity and collaboration tools such as Microsoft 365 and SharePoint, and clinical applications such as Athena (EMR) and Dragon (dictation). This team leader will serve both enterprise users at headquarters (or remote) as well as onsite at our clinic locations when necessary. This team is responsible for troubleshooting and configuring Windows and Apple workstations, iPads, printers, faxing, basic network and Wi-Fi tasks, and other peripheral hardware at clinic locations. We also support end user lifecycle tasks in Active Directory, Intune, and Microsoft 365. In this role, the right candidate will provide both team leadership to the Tech Ops department within IT as well as contribute to the outcomes and successes it drives throughout the rest of the organization.

    ESSENTIAL FUNCTIONS

    Essential functons are those tasks, duties and responsibilities that comprise the means of accomplishing the job's purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Provide strategic direction and overall management of 24x7 support, having responsibility for all Service Operations staff and activities associated with identification, prioritization, and resolution of reported issues.
    • Ensure all phases of Service Operations are coordinated, monitored, logged, tracked, and resolved appropriately; responsible for development, maintenance, and integrity of ITSM software and all aspects of ITAM for enterprise and clinical users.
    • Identify, develop, maintain and report out key performance indicators for the team as well as the processes supported by Service Operations; establish and maintain consistent IT processes; define and monitor continuous improvement activities of the team and its processes; partner with other department leaders to ensure delivery excellence.
    • Assist in supporting infrastructure at multiple clinic locations (e.g. cabling, device resets, act as remote set of hands for others on the technology team)
    • Coordinate the day-to-day operational IT activities including new hire set up (onboarding), audio and video conference presentations, office moves, and offboardings.
    • Provide excellent customer service skills to IMS's clinical workforce, ensuring timely response and follow-up on all requests and outages regardless of size and scope, with the ultimate goal of building long-term relationships.
    • Install, support, and maintain computer equipment and basic infrastructure (switches, firewalls, access points) at clinic locations in the Phoenix market
    • Execute routine maintenance and preventive measures to uphold peak system performance.
    MINIMUM JOB REQUIREMENTS

    Minimum Education and Experience

    • Bachelors degree in related technical area or technical training/experience equivalent required.

    • At least 8-10 years experience working in technology service desk or field services operations.

    • At least 3 years of experience in a team leadership capacity

    MINIMUM JOB REQUIREMENTS, cont.

    Required Knowledge, Skills and Abilities
    • Minimum of 8-10 years in a similar IT support role or related field.
    • Solid understanding of computer hardware, software, operating systems, and network fundamentals.
    • Dedication to providing exceptional service with a client-centered mindset.
    • Experience with remote desktop support applications such as Bomgar, ConnectWise, GovernLan, or similar support solutions.
    • Strong knowledge of Windows 10 systems management and troubleshooting.
    • Experience with Windows desktop and server administration, including Active Directory and Group Policy management, Microsoft Endpoint Configuration Manager, Azure based services such as Intune and AutoPilot, JAMF for Apple product management (iPads and MacBooks)
    • Strong problem-solving and analytical skills, with the ability to troubleshoot complex issues.
    • Independent problem-solver. Sorts through issues and conducts comparative analysis of multiple solutions.
    • Outstanding communication and documentation skills
    • Ability to effectively deliver services in a high-volume environment.
    • Available to work after hours and weekends, as required.
    • Available to drive to multiple clinic locations during the work week to address the needs of the business, as required.
  • The Buffalo Spot

    Team Lead

    2 weeks ago

    The Buffalo Spot Phoenix, United States

    **Responsibilities** · - Provide engaging/genuine service to all guests and team members. * · - Uphold our standard of providing great food. * · - Ensure our restaurant is always clean and comfortable for our guests. * · - Training and development of all existing and new team mem ...

  • Original ChopShop

    Team Lead

    5 days ago

    Original ChopShop Phoenix, United States

    **about Us**: · The first Original ChopShop opened in 2013, to provide a warm, welcoming place full of people eager to serve good-tasting nutritious food and to make our busy guests feel comfortable. · Our Philosophy? Good food makes people happy and If youre happy, were happy. · ...

  • Community Partners Integrated Health

    Team Lead

    3 days ago

    Community Partners Integrated Health Phoenix, United States

    Looking to build a lasting career? Join a team that is inclusive and embraces all individuals. Intermountain Centers is one of the largest statewide behavioral health and integrated care organizations in Arizona. What does building a lasting career look like? · - Top-level compen ...

  • Tempur-Pedic

    Team Lead

    1 week ago

    Tempur-Pedic Phoenix, United States

    · Tempur-Pedic Luxury Brand Sales Associates will engage our customers to provide excellent service while marketing and selling to build and develop our retail concept. Our Sales Associates' passion for Tempur-Pedic, commitment to building long-term customer relationships, and d ...

  • 10 - RI International

    Team Lead Ii

    2 weeks ago

    10 - RI International Phoenix, United States

    **RI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use.** · Our **Mission** is to empower people to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with themselves and others. ...

  • A Better Solution In Home Care - Phoenix

    Team Lead Caregiver

    1 week ago

    A Better Solution In Home Care - Phoenix Phoenix, United States

    _**The Lead Caregiver position must be a detail oriented great caregiver/CNA, with reliable transportation. This position will fill in for shifts and start shifts on new clients to determine their needs. This position will walk new caregivers into clients and train them on client ...

  • PepsiCo

    Merchandising Team Lead

    2 weeks ago

    PepsiCo Phoenix, United States

    Overview: · We are PepsiCo Sales. We are game changers, mountain movers and history makers. We are a diverse group, spread among 200 countries and united by a shared set of values and goals. · That's why we Perform with Purpose. Together, we blaze new trails, succeed, celebrate a ...

  • Mayo Clinic

    Team Lead Tech

    5 days ago

    Mayo Clinic Phoenix, United States Full time

    Why Mayo Clinic · Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and compre ...

  • Western Alliance Bank

    Edd Team Lead

    3 days ago

    Western Alliance Bank Phoenix, United States

    Job Title: · EDD Team Lead · **Location**: · CityScape · What you'll do: · The position of EDD Team Lead is a part of Financial Crimes Compliance and reports to the EDD/KYC Operations Manager. The EDD Team Lead is responsible for leading a team of EDD Analysts who review High Ris ...

  • Aidaly

    Care Team Lead

    1 week ago

    Aidaly Phoenix, United States

    **Job Summary**: · Responsible for day-to-day supervision of Agency direct Patient services, including assessment, supervision, conducting Patient record reviews and participating in the QA activities. · **Organizational Relationship**:Reports directly to Head of Clinical Care · ...

  • Gruber Industries, Inc.

    Marketing Team Lead

    1 week ago

    Gruber Industries, Inc. Phoenix, United States

    Overview: · **Responsibilities**: · Implementing strategies that team members use to achieve a goal, delegating tasks based on each member's strengths and skills and offering the training necessary to complete certain tasks. · **Skills**: · - Communication · - Conflict Resolution ...

  • Hydro

    Packing Team Lead-extrusion

    1 week ago

    Hydro Phoenix, United States

    Hydro Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people. Through our unique combination of local expertise, global network, and unmatched R&D capabilities, we can offer everything from stand ...

  • FieldCorps LLC

    Voter Registration Team Lead

    1 week ago

    FieldCorps LLC Phoenix, United States

    **Job Types**: Full-time, Seasonal · Pay: From $1,000.00 per week · **Benefits**: · - Mileage reimbursement · - On-the-job training · Schedule: · - Monday to Friday · - Weekends as needed · Work Location: In person ...

  • Sonora Quest Laboratories

    Patient Services Team Lead

    1 week ago

    Sonora Quest Laboratories Phoenix, United States

    Primary City/State: · Phoenix, Arizona · Department Name: · Client Phleb-IOP Region 2 · Work Shift: · Day · Job Category: · Phlebotomy · Position is actively responsible for an assigned department, serving as initial resource and communication liaison between immediate staff, oth ...

  • Uber

    Coe Team Lead I

    2 days ago

    Uber Phoenix, United States

    **About the Role** · The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. Our ...

  • Integro Bank

    Lending Operations Specialist or Team Lead

    2 weeks ago

    Integro Bank Phoenix, United States

    : · **JOB TITLE: Lending Operations Specialist / Team Lead** · **REPORTS TO: VP Credit Officer** · **SUMMARY**: · You own it, are accountable and likely are a top performing employee, or team lead in loan operations and servicing at a financial institution. You value and prefer a ...

  • Arizona Central Credit Union

    Call Center Team Lead

    1 week ago

    Arizona Central Credit Union Phoenix, United States

    **Arizona Central Credit Union Ranked Top 10 Credit Unions in AZ for 2023** · "Ranking Arizona: Top 10 credit unions for 2023" _AZBIGMEDIA_ · Arizona Central Credit Union offers a comprehensive benefits package, including medical, dental, vision, 401(k) with up to 6% match, an em ...

  • Sonora Quest Laboratories

    Patient Services Team Lead

    1 week ago

    Sonora Quest Laboratories Phoenix, United States

    Primary City/State: · Phoenix, Arizona · Department Name: · PSC-Camelwest-Q2T · Work Shift: · Varied · Job Category: · Phlebotomy · Position is actively responsible for an assigned department, serving as initial resource and communication liaison between immediate staff, other de ...

  • Cognizant

    As400/synon/rxclaim Team Lead

    1 week ago

    Cognizant Phoenix, United States

    Cognizant is looking for a "**AS400/Synon/Rxclaim Team Lead**" for developing customized product for our clients. The role involves development of Rxclaim pricing module, Testing and design of functionality, Demo to business and coordinate with multiple teams. · Assist team membe ...

  • Cognizant

    As400/synon/rxclaim Team Lead

    2 days ago

    Cognizant Phoenix, United States

    Cognizant is looking for a "**AS400/Synon/Rxclaim Team Lead**" for developing customized product for our clients. The role involves development of Rxclaim pricing module, Testing and design of functionality, Demo to business and coordinate with multiple teams. · Assist team membe ...