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    Service Manager - Wilmington, United States - HomeTeam Pest Defense

    HomeTeam Pest Defense
    HomeTeam Pest Defense Wilmington, United States

    1 week ago

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    Description

    ** Service Manager - Wilmington**

    **Job Category****:** Operations Leadership **Requisition Number****:** SERVI024202 Showing 1 location **Job Details**

    **Description**

    **At HomeTeam, we put people first.** **We make sure HomeTeamers have the tools, support, and training they need to deliver a delightful experience to every customer.** Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeams next all-star player.

    **As a HomeTeam Service Manager, you can expect to:**

    Ensures daily assigned revenue is completed while maintaining a high level of service quality

    Standardizes pest control technician service routes to improve route density

    Schedules and reviews daily routes with technicians

    Handles customer complaints; investigates and resolves customer service concerns

    Assists technicians with field service requests and delinquent accounts

    Orders and maintains equipment, supplies and materials required for service work

    Creates a positive work environment. Attracts and selects high caliber employees, while maintaining qualified staff

    Actively manages performance and motivates service staff

    Follows and enforces work procedures, prepares work schedules and expedites workflow to subordinates

    Gains and maintains appropriate certification/licensing as required by the state and/or by branch management

    Coordinates training and licensing of new service personnel. Ensures that all technicians maintain ongoing certification and licensing. Coordinates and/or provides continuing training as needed

    Maintains truck inventory records and performs periodic inspections

    Delegates duties and examines work for accuracy and neatness

    Maintains records of all technician commercial vehicle licenses and pest control licenses

    Assists General/Branch Manager in other duties assigned

    **Theres plenty of perks too HomeTeamers enjoy:**

    **Competitive pay, plus bonus**

    Comprehensive benefits package including medical, dental, vision & life Insurance

    401(k) plan with company match, employee stock purchase plan

    Paid Time off and holidays

    Employee discounts

    Tuition reimbursement

    Dependent scholarship awards

    HomeTeamer discounts

    An opportunity to advance in the company

    Employee referral bonuses

    HomeTeam Pest Defense is a leading pest management company providing service to homeowners and homebuilders for 25 Years

    The company has exclusive technology with its unique Taexx built-in pest control system during a homes construction.

    As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM

    The Pest Management Industry is growing and is a recession resistant line of business

    HomeTeam is financially stable and growing as a subsidiary of **,** (NYSE: ROL), headquartered in Atlanta, GA

    *****Are you ready to join the*** ***(Home)*****

    **Requirements:**

    Lift and carry up to 50 lbs.

    Safely use a ladder within the manufacturer's weight capacity

    Safely access crawl spaces, attics, confined spaces, roof tops, etc.

    Ability to work in all types of weather conditions

    **Skills**

    **Required**

    **Problem solving** *Intermediate* **Communication** *Intermediate* **Customer Service** *Some Knowledge* **Goal Completion****:** Inspired to perform well by the completion of tasks **Job Security****:** Inspired to perform well by the knowledge that your job is safe **Education**

    **Required**

    High School/GED or better.

    **Experience**

    **Preferred**

    **Less than 1 year:** Ability to manage route-based assignments

    **Less than 1 year:** Ability to work in the field independently

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)

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