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    Roofing Service Manager - Wilmington, United States - WxTite LLC

    WxTite LLC
    WxTite LLC Wilmington, United States

    1 week ago

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    Description

    Job Description

    Job Description

    WxTite is seeking highly motivated individuals who are interested in establishing a long-term career with a growing company and are ready to work in a fast-paced environment. We understand the value of our employees and offer competitive compensation packages, 401K plans and comprehensive benefits. At WxTite, you'll find room for advancement, and managers who appreciate your work efforts and reward you for your performance.

    Currently WxTite is seeking a Service Manager to join our growing team of professionals in the Wilmington, NC Region.

    As a Service Manager for WxTite, you will:

    • Delegate and direct service tasks, monitor the progress of current projects, and manage service team members to ensure the team's objectives and sales goals are met
    • Perform administrative tasks, such as manage and update billing, process material orders, and track relevant profit and loss reports
    • Maintain service job board and evaluating its efficiency
    • Resolve service problems and improve methods to increase productivity and customer service.
    • Uphold customer service SOP's to ensure the company's high standards, efficiency, and productivity goals are
    • Maintain a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials and tools
    • Manage all external service providers and review yearly contracts as needed to be able to maximize profitability
    • Monitor top tier customer problems to ensure a high level of response time and proper problem resolutions
    • Monitor timecards and maintain fair schedules while tracking the calendar for holidays and emergency changes

    Service Manager Qualifications:

    • A bachelor's degree in business, administration, or related field or an equivalent amount of experience in the construction industry
    • Previous sales and management experience preferred
    • Excellent leadership, communication, sales, and customer service
    • OSHA 30 certification (preferred)
    • Working knowledge of Windows computers, essential programs, and performance metrics applications
    • Demonstrated ability and proven track record of effective marketing campaigns and employee management
    • Must have a valid drivers license
    WxTite offers a competitive salary and excellent benefits including:
    • Parental leave
    • Tuition reimbursement
    • Health & wellness challenges and incentives
    • Generous paid time off and holidays
    • Flexible spending account
    • 401(k) with company match
    • Career Path
    • Health (HSA & traditional), Dental, Vision, and Life Insurance
    • Long and Short-Term Disability Insurance

    EOE

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