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    TECHNICAL SUPPORT ENGINEER, - San Antonio, United States - Kuraray America , Inc.

    Kuraray America , Inc.
    Kuraray America , Inc. San Antonio, United States

    2 weeks ago

    Default job background
    Description
    Would you like to take ownership of a team delivering service and maintenance to our customers?

    Do you enjoy being part of a successful team?

    Join our Upstream Chemical team

    Our diverse and global team ensures that our customers have the products they need to perform effectively and safely.

    Our team ensures production enhancement and chemical services for our upstream customers so that they can function efficiently and perform at the highest level.

    We provide technical solutions to help with all their challenges.
    Partner with the best
    As a Technical Support Engineer, you are responsible for:
    Own the resolution of post-sales technical customer issues
    As the technical depth required to resolve an issue increases, the "level" of skill set increases
    For some projects the individual may handle escalating technical issues/troubleshooting
    Works together with cross-functional teams
    Communicates specific needs about project approach and presents outcomes of investigations or testing performed
    Responsible for overseeing multiple projects from conception to completion
    Responsible for implementing processes and procedures updates and change management as required
    Handles diverse clients in a region
    Works on the basis of predefined contracts and frameworks
    Fuel your passion

    To be successful in this role you will:
    Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Services)
    Minimum of 3 additional years of experience in Technical Support
    Must be willing and able to present information to various levels of the organization and customers in a clear and concise manner
    Proven ability to lead and influence others that may not be direct reports
    Lead initiatives of moderate scope and impact
    Proven ability to manage several projects from conception to completion simultaneously
    Effective problem identification and solution skills
    Proven analytical and organizational ability
    Work in a way that works for you

    We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

    In this role, we can offer the following flexible working patterns:

    Monday – Friday (8am – 5pm)
    Working with us
    Our people are at the heart of what we do at Baker Hughes.

    We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work.

    We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

    Working for you
    Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input.

    Join us, and you can expect:
    Contemporary work-life balance policies and wellbeing activities
    Comprehensive private medical care options
    Safety net of life insurance and disability programs
    Tailored financial programs
    Additional elected or voluntary benefits

    About Us:
    We are an energy technology company that provides solutions to energy and industrial customers worldwide.

    Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.


    Join Us:


    Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you Let's come together and take energy forward.

    Baker Hughes Company is an Equal Opportunity Employer.

    Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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