- Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
- Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
- Adhere to the client's SLAs and consistently meet production targets
- Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
- Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow
- 2 or more years of customer service experience in any industry
- Knowledge of basic help desk software, computer software and Microsoft Office applications
- Strong problem-solving skills to bring inquiries to effective resolution
- Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
- Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
-
Patient Service Representative, Center of
2 weeks ago
Sutter Health Sacramento, United States**Organization**: · SMF-Sutter Med Foundation · - Central · **Position Overview**: · Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verif ...
-
Pick n Pull Auto Dismantlers Sacramento, United States**We are having Open In-Person Interviews on Wednesday April 17th, 2024** · **Time: 9:00am - 2:00pm.** · **We would like to invite you to join us at 10850 Gold Center Drive, Suite 350 Rancho Cordova, CA 95670** · - **Please respond and confirm if you can attend.**_ · - Pay rates ...
-
Call Center Representative
3 weeks ago
Gainwell Technologies - HMS Holdings Corporation West Sacramento, United StatesAs a Call Center Representative - West Sacramento, CA at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve a communitys most vulnerable. C Call Center, Representative, Cus ...
-
Call Center Representative
3 weeks ago
K-Designers Sacramento, United StatesJob Description · Job DescriptionTop Pay up to $40 per hour, Beginning Average Pay $19.33 · Join our exciting and energetic team of successful employees in customer service. If you have enthusiasm, a good sounding voice, are dependable, and want to grow in your career, please con ...
-
Call Center Representative
1 week ago
Gainwell Technologies West Sacramento, United StatesJob Description · Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company tha ...
-
Bilingual Call Center Representative
2 weeks ago
SAFETY CENTER INC. Sacramento, United StatesJob Description · Job DescriptionPosition Description: Safety Center Incorporated is a nonprofit organization founded in 1934 whose mission is to reduce injuries and save lives by empowering our community to make positive life-changing decisions. We accomplish this mission by pro ...
-
Bilingual Call Center Representative
3 weeks ago
SAFETY CENTER INC. Sacramento, United StatesJob Description · Job DescriptionPosition Description: · WELCOME TO THE SAFETY CENTERThe Safety Center is a 501(c)(3) organization founded in 1934 whose mission is to reduce injuries and save lives by empowering our community to make positive life-changing decisions. We accompli ...
-
Call Center Representative
3 weeks ago
Integrity Marketing Group Sacramento, United StatesAbout Gott Professional Insurance Services · Gott Professional Insurance Services (GPIS) is headquartered in Sacramento, California. Established in 2007, GPIS provides insurance and financial products and services to specialized markets of federal, state, and municipal governmen ...
-
Neptune Dental Management West Sacramento, United StatesJob Description · Job Description***$500 Hiring Bonus - Apply Now*** · As our new Customer Call Center Representative, your patient approach ensures exceptional customer service and satisfaction with all callers. With a focus on precision and consistency, you navigate inquiries w ...
-
Call Center Representative
1 week ago
AtWork Personnel Services Sacramento, United StatesJob Description · Job DescriptionWe are actively hiring call center agents for surveying job for market research purposes. · No Quotas Low stress environment · Scripted calls · No prior call center experience needed, we will train you · Weekly Pay · Requirements: · Must be availa ...
-
Call Center Representative
3 weeks ago
AtWork Personnel Services Sacramento, United StatesJob Description · Job DescriptionWe are actively hiring call center agents for surveying job for market research purposes. · No Quotas Low stress environment · Scripted calls · No prior call center experience needed, we will train you · Weekly Pay · Requirements: · Must be availa ...
-
Call Center Representative
1 day ago
Electro Scan, Inc. Sacramento, United StatesJob Summary**:NOT A REMOTE POSITION - EARLY SHIFT - 5:00am to 2:00pm** · We are seeking a detail-oriented, customer-service focused individual to support our customers and on-site technical team. Providing support to customers by answering questions and troubleshooting scheduling ...
-
Customer Call Center Representative
2 weeks ago
Neptune Dental Management West Sacramento, United StatesImage Specialty Partners is on the lookout for dynamic, enthusiastic, well-organized, and team-oriented individual to join us as Customer Call Center Representative. If you are a motivated self-starter with a great work ethic and prior experience in a call center, we invite you t ...
-
Call Center Representative
2 days ago
MyKelly Rocklin, United States Full timeCall Center Representative 100% Onsite in Rocklin, CA · Schedule: 40 hours per week Monday-Friday; various shifts available starting at 6:00am and ending at 6:30pm · Payrate: $20.80-$22.24 per hour + quarterly incentives · Flexible Schedule is a MUST · Our Contact Center is looki ...
-
Bank of America Sacramento, United StatesFinancial Center Client Service Representative · Sacramento, California · **Job Description:** · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and ho ...
-
Bank of America Sacramento, United States Full timeJob Description: · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. ...
-
Call Center Representative
23 hours ago
Yoh Davis, United StatesGreat opportunity for a Call Center Representative to work onsite at a large healthcare organization in Davis, CA · JOB SUMMARY · Responsible for the general coordination of the clinic call center activities in a friendly, professional manner. · What You Will Be Doing: · Re ...
-
Call Center Representative
3 weeks ago
Mechanics Bank Roseville, United StatesSupport the contact of bank customers and prospects through phone, electronic and chat channels to market an array of financial products and services. May be required to support other sales channels with opening of new accounts or assist callers with Call Center, Representative, ...
-
Clarke & Rush HVAC, Windows, Insulation, Plumbing and Gutter Company Sacramento, United StatesJob Description · Job DescriptionClarke & Rush, one of Sacramento's Preferred Home Performance Contractors is growing and we are offering a great opportunity to become an essential part of our team as a Customer Service Representative/Dispatcher. · Why Clarke & Rush? · • We are h ...
-
Contact Center Service Representative
3 weeks ago
SAFE Credit Union Rancho Cordova, United StatesHourly Range: $ $22.55 · Exact compensation may vary based on skill, experience and location. · POSITION PURPOSE · Responsible for handling a variety of customer service calls in a prompt and courteous manner. Resolves customer questions and problems regarding accounts, paymen ...
Call Center Representative - West Sacramento, United States - Gainwell Technologies LLC
Description
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As a Call Center Representative - West Sacramento, CA at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position.
Your role in our mission
This is an important position in Gainwell's commitment to helping clients deliver better health and human services outcomes.
What we're looking for
What you should expect in this role
This is an on-site position.
LI-ONSITE
LI-CM1
The pay range for this position is $32,700 - $40,900 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.