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    Bilingual Call Center Representative - Sacramento, United States - SAFETY CENTER INC.

    SAFETY CENTER INC.
    SAFETY CENTER INC. Sacramento, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionPosition Description:

    Safety Center Incorporated is a nonprofit organization founded in 1934 whose mission is to reduce injuries and save lives by empowering our community to make positive life-changing decisions.

    We accomplish this mission by promoting lifelong safety and health through a variety of community and professional programs.
    Safety Center has immediate openings for Bilingual Call Center Representative.

    Summary:

    The Bilingual Call Center Representative is an essential member of the Alcohol & Drug Program (ADP) team supporting the Safety Centers DUI program.


    Essential Duties and Responsibilities:
    include the following. Other duties may be assigned.
    \tTake calls from program participants get accurate contact information, identify needs, and provide timely answers to their questions.
    \tProvide guidance in navigating to website and other resources to provide access to the information needed.
    \tDe-escalate situations by listening empathy, acknowledging concerns, and focusing on appropriate solutions.
    \tCollaborate with other Call Center staff to continuously improve processes needed to support C.A.R.E.
    \tteam members and provide a positive participant experience.
    \tMinimize, on-hold wait time, hang-ups, dropped calls, and voice mail messages.
    \tOther duties as required to meet the needs of our clients, our employees and Safety Center as a whole.
    \tRegular, predictable attendance is required.
    \tAbility to get along and work effectively with others.

    Requirements of Successful Candidates:
    \tBilingual (Russian & Spanish)
    \tRegular, predictable attendance
    \tExperience using internet software, including Zoom and video conferencing technology
    \tKnowledge of basic office equipment should include: Internet and email, copy and fax machines, postage meter, and telephone

    Qualifications:
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.
    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience:
    \tHigh school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

    Language Skills:
    \tAbility to read and comprehend simple instructions, short correspondence and memos.
    \tAbility to write simple correspondence.
    \tAbility to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

    Compensation:
    $ per hour


    COVID-19 considerations:
    We are committed to the safety and well-being of our colleagues and customers. Therefore, we require that all colleagues receive the COVID-19 vaccine as a condition of employment. Medical and religious exemptions may apply.
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