Law Enforcement Records Specialist - Boise, United States - Ada County

Description

Law Enforcement Records Specialist

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Law Enforcement Records Specialist

Salary

$ $22.50 Hourly

Location

Boise, ID

Job Type

Full-Time with Benefits

Job Number

02182

Department

Sheriff

Division

ASB- Records Services

Opening Date

05/09/2024

Closing Date

5/23/2024 1:00 PM Mountain

• Description
• Benefits
• Questions

General Summary

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Law Enforcement Records Specialists work in one of three areas: Court Support Team, Inmate Records Team, or Inmate Processing Team.

• Court Support works very closely with Patrol Deputies/Officers, managing Warrants, No-Contact Orders and Protection Orders.
• Inmate Records works closely with Detention Deputies and Patrol Deputies/Officers from all agencies in Ada County. Inmate Records manages court paperwork, video court, and inmates' records. They also scan documents and handle a high volume of customers at our front counter.
• Inmate Processing works with Patrol Deputies/Officers from all agencies and Detention Deputies. Inmate Processing manages booking of inmates and is responsible for securing inmate property, running criminal histories for classification of inmates and provides customer service in our jail lobby.

All three of these positions require skills in customer service, typing, and data entry. No degree or experience required. You will attend a 5-week training academy. Work is performed under well-established guidelines set forth by State and Federal law. The scope of work requires a high degree of accuracy, confidentiality, organization, and attention to detail. These positions interact extensively with law enforcement officers, the courts, attorneys, and jail management staff. These positions are in the Ada County Sheriff's Office, Administrative Services Bureau.

New Law Enforcement Records Specialists will start out at a Level I pay rate of $19.00. As new Law Enforcement Records Specialists acquire the required skills, they have the opportunity to promote to a Level II pay of $21.00 (usually occurs within the first year) and then to a Level III pay of $22.50.

SHIFT INFORMATION

Law Enforcement Records Specialists work 40 hours a week. Shifts vary and are based upon which of the three areas a technician is assigned to. Must be able to work all shifts, including nights, days, weekends, and holidays but will be assigned to a shift for a period of time. Must be able to work up to 11.5 hours a day.

BENEFITS

Low cost medical, dental, and vision insurances

Idaho PERSI retirement plan

Deferred Compensation plan 457(b) with a County match of up to 3%

Flexible Spending Accounts – Health and Dependent Care

Post-Employment Health Plan – 50% of unused sick leave above 240 hours

Employee Assistance Program (EAP)

No cost basic life, accidental death, and short-term disability insurances

Eleven (11) paid holidays annually

Paid vacation leave, sick leave, and parental leave

No cost gym access at three (3) County owned gym facilities

Wellness Program

Optional 401(k) and/or Roth IRA

Visit to view details regarding our full benefits package.

Essential Functions

• Operates general office equipment, including computers, scanners, and printers;
• Operates a central telephone console to receive and route calls and control access to staff;
• Reads and routes incoming mail;
• Performs records searches on computer databases;
• Scans documents into several electronic filing systems;
• Helps the public with inquiries by identifying and resolving problems and/or referring to appropriate staff for resolution;
• Researches records requests;
• Maintains files and other records;
• Explains policies and procedures pursuant to requests of the public, other officials, and departments; and
• Works and maintains eligibility to work all shifts, including evenings, nights, weekends, and holidays, whether assigned or on an as needed or on-call basis.

Additional Functions

• Helps public file reports;
• Cross trains in other areas; and
• Performs related functions as required.

Job Requirements

• Must possess a high school diploma or equivalent;
• Knowledge of English grammar, punctuation and spelling;
• Knowledge of modern office equipment, practice and procedures;
• Skill in performing customer service;
• Skill in organizing and accurately accomplishing work within limited timeframes;
• Skill in communicating with culturally diverse populations;
• Ability to type at least 40 wpm;
• Ability to maintain a large amount of data with a high degree of accuracy;
• Ability to research, investigate and correct data;
• Ability to maintain integrity and confidentially of records and processes;
• Ability to follow written and verbal instructions; and
• Ability to interact effectively with the general public, fellow employees, inmates and their families, court officials, and others in stressful situations.

Other Requirements

• An employee in this class must be deputized in order to make work actions effective;
• Must appear before an oral board and complete a polygraph and background investigation prior to hire;
• This position has been designated safety sensitive and therefore the incumbent is subject to random drug testing.

Work Environment & Physical Demands

• Work is performed primarily in an office environment and the employee in this class is subject to inside environmental conditions;
• Work duties and tasks for some Records Specialist positions may be performed within the jail environment in close contact with inmates and offenders;
• Some areas, such as Booking and Lobby may require working around and with hazardous materials including, but not limited to, narcotics, weapons, bodily fluids, and other crime-related evidence.
• May be required to lift up to 35 lbs.;
• Requires sufficient personal mobility and physical reflexes, which permits the employee to function in a general office environment to accomplish tasks.

DISCLAIMER:

To perform this job successfully, an individual must be able to perform the essential functions satisfactorily with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals in the job. This job description is not an employment agreement and/or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice. Ada County provides Veteran's Preference for all County jobs except for those deemed "key positions" in accordance with Title 65, Chapter 5 of Idaho Code.

Ada County recognizes that employees are our most valuable asset. We are proud to offer a comprehensive benefits package to benefit-eligible employees designed to support the health, wellness and long-term financial stability of our employees and their families.

Healthcare:

• Low-cost medical, dental, vision premiums and deductibles
• Post-employment health savings account

Retirement and Investments Plans:

• PERSI retirement benefits
• 457(b) post or pre-tax investments options with up to 3% employer match
• 401(k)

Wellbeing Program:

• Employee Assistance Program for short-term counseling on work, family, finances, and personal concerns.
• Free ACHD Commuter ride vanpool program
• Free bus pass

Paid-leave:

• 11 paid holidays per year
• 8 weeks paid Parental Leave
• Approximately 96 hours of vacation accrual for full-time employee
• Approximately 96 hours of sick accrual for full-time employee
• 5 days paid bereavement leave

Life & Short-Term Disability Insurance

• Basic Life Insurance employer paid if benefit eligible
• Short Term Disability employer paid if benefit eligible

Optional Benefits:

• Pre-tax Flexible Spending Account and Dependent Care Account
• NCPERS Decreasing Term Life Insurance
• Supplemental Employee, Spouse, Child Life Insurance
• Supplemental Long-Term Disability Insurance
• AFLAC

Visit us at to view details regarding our benefits package, including: paid leave, healthcare benefits, retirement benefits, and more

01

Our Records Technicians work a variety of shifts including days, swings, nights, weekends, and holidays. This means that you may miss family holidays, birthdays, children's activities to name a few. Applicants must be flexible for any shift. Given this information, are you willing to work any of the required shifts for the Records position?

• Yes
• No

02

How many years of customer service do you have?

• 0-3 years
• 3-5 years
• 5+ years

03

Please describe a time where you had to solve a problem that was not clearly defined by a policy or procedures. How did you resolve the problem and what techniques did you use?

04

Please describe your experience working with people in stressful situations from all walks of life.

05

Please describe a time when you had to resolve a conflict with a team member.

06

Describe a time where you had to respectfully tell a customer "no" using policy and procedure. What techniques did you use?

07

Describe what you consider is great customer service. Include details regarding your philosophy, maintaining accuracy, and how you prioritize your work.

08

This position requires a high attention to detail. Describe a job you have held that required you to be highly detail oriented and the duties you performed.

09

I have reviewed the pay rate or range for this position and the posted wage is acceptable to me.

• Yes
• No

Required Question

Agency

Ada County

Department

Sheriff

Address

7200 Barrister Dr. Boise, Idaho, 83704

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