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    COS-Basic Training Support Specialist - Colorado Springs, United States - SYNQ3 Restaurant Solutions

    SYNQ3 Restaurant Solutions
    SYNQ3 Restaurant Solutions Colorado Springs, United States

    2 weeks ago

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    Description

    ** COS-Basic Training Support Specialist**

    **Job Category****:** None **Requisition Number****:** BASIC01217 Showing 1 location **Job Details**

    **Description**

    **JOB DESCRIPTION:**

    Assist in coaching new hire Ordering Specialists to achieve the client and the centers objectives and behavioral standards, in line with company objectives, policies and guidelines. May also be assigned other tasks and duties for career development in preparation for succession planning.

    **RESPONSIBILITIES:**

    Drive operational performance to deliver client and employee onboarding outcomes:

    Coach New Hire Specialists to meet required contractual objectives

    Mentor instead of giving answersshould encourage New Specialists to utilize all resources to answer questions

    Responsible to reinforce the confidence of the New Hire Specialists, eliminate stressful situations and ensure that the Supervisor is aware of any performance problems immediately

    Accountable to create and maintain an efficient learning environment

    Provide and produce effective monitoring feedback

    Create and maintain a positive working environment to encourage good team spirit and deliver the highest standards

    Maintain a thorough understanding of the Clients Business Rules to resolve Specialist queries

    Actively contribute to assist in continual improvement

    Provide feedback & suggestions on contract specific needs for continual improvement to immediate Supervisor

    Remotely monitor New Hire Specialists as a coaching tool and to measure progress and quality.

    Coach by identifying performance gaps and developing and implementing action plans to assist New Hire Agents in meeting or exceeding requirements

    Deliver additional New Hire Agent training when required to achieve center expectations

    Effectively contribute as a member team to assist in meeting the company and clients expectations:

    Mentor New Hire Specialists to assist in their development

    Collaborate with other BTSS and Management for consistency

    Recognize and Celebrate New Hire and Team accomplishments

    Special projects as required

    The Basic Training Support Specialist will take inbound to-go/catering calls as needed. To ensure they are meeting the following expectations:

    Deliver outstanding customer service build rapport, problem solve, influence, and assist the customer in making educated decisions. Ensure accurate entering of all to-go orders.

    Become a subject matter expert on assigned menus and associated allergens/special accommodations

    Highlight all client requested items on all calls

    Conversational upselling to increase the customers check amount

    Set the example for new hires on providing superior guest experience and phone efficiencies

    **Benefits/Salary Range:**

    A starting hourly rate of $ $13.60

    Accrued Paid Vacation Time in accordance with our policy.

    Medical, dental, vision, and life insurance benefits available the 1st of the month following 60 days of employment. Optional group rate long-term and short-term disability will also be available on the same schedule.

    Direct Deposit

    **QUALIFICATIONS:**

    Ability to learn and facilitate new products and computer programs quickly

    Ability to work independently and effectively with all levels of management

    Ability to detect problems and recommend solutions

    Knowledge of adult learning styles a plus

    Minimum of being assigned two concepts

    Less than 2 attendance points at the time of application.

    High school graduate or equivalent

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

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