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    IT Support Specialist - Colorado Springs, United States - Omni Inclusive

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    Description


    The Executive IT Support Specialist is expected to provide dedicated support to our CEO & also support our Senior Leadership Team (SLT).

    IT require onsite & remote support in our hybrid work environment.

    This position will require a candidate to be in expert in Apple products & all areas of end user systems support.



    Responsibilities:

    • Primary point of contact for the CEO
    • Support SLT, as needed
    • Exceptional analytical and technical skills in Apple Devices & software (Mac and mobile devices); as well as other workstations & end user technologies
    • Strong Organizational & Customer Service skills
    • Ability to work independently as well as collaboratively with local and remote teams
    • Ability to provide report support
    • Drive issues & opportunities to resolution with other teams and vendors; escalating as needed
    • Travel may be required
    • Be available as on-call support

    Requirements:

    • 5+ years of relevant experience in corporate IT support in a hybrid Apple and Windows environment
    • Exceptional Customer Experience skills and Customer Success obsessed
    • Thorough understanding of service desk and customer support environment
    • Deadline oriented with appropriate sense of urgency and ability to make quick and informed decisions
    • Tolerance for ambiguity in a consistently changing environment
    • High energy level and creative problem-solving abilities
    • Excellent verbal, written and interpersonal communication skills with the ability to present complex ideas in clear, concise fashion to technical and non-technical internal customers
    • Proven analytical, evaluative, and problem-solving abilities
    • Self-motivated team player
    • Expertise in Windows, iOS, MSFT O365, Zoom, and mobile device support.


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