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    Senior Content Strategist - New York, United States - Verizon

    Verizon
    Verizon New York, United States

    2 weeks ago

    Verizon background
    Description
    When you join Verizon


    Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world.

    We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins.

    In crisis and in celebration, we come together-lifting up our communities and striving to make an impact to move the world forward.

    If you're fueled by purpose, and powered by persistence, explore a career with us.

    Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

    What you'll be doing...


    As part of Verizon's Experience Design team, you'll have the chance to impact one of the largest consumer presences in America, supporting millions of daily customer interactions across an omnichannel ecosystem and a growing consumer product portfolio.

    With global offices and hybrid work environments, the team is assembling the brightest designers, design strategists, and product managers to collaborate with cross-disciplinary teams, shaping the future of the customer experience.


    As a Senior Content Strategist, you'll play a key role in shaping content strategy and design for our upper funnel "learn" experiences, advocating for intuitive information architecture and consistency of voice & tone across marketing landing pages/screens, PDPs, and other shopping-related entry points.

    Your work will span the entire service design process from front-stage interactions with customers to backstage processes that support the creation and management of content (value propositions, conversational UI copy, taxonomies, modules, support article structure, customer support guidelines, etc.)


    Your day-to-day responsibilities may include:
    Understanding the broader user's journey within digital touchpoints, to define and create best practices for ensuring content is consistent, accessible, understandable, actionable, and engaging across touchpoints

    Understanding and applying patterns from the Verizon Design System to create a consistent user experience.

    Thoroughly exploring, refining, and documenting the design solutions.

    Actively exploring user context, and engaging in target user activities when possible.

    Participating in insight-gathering activities (informal or formal, primary or secondary) and creating design solutions that leverage user insights.

    Actively researching competitive products, industry trends, and topics.

    Staying updated on Verizon's business, strategy, and organizational structure.

    Effectively designing solutions within Verizon's business context and revenue model.

    Maintaining a working knowledge of UI standards for common platforms (iOS, Android, Web).

    Working within Verizon's front-end and back-end technology constraints and capabilities.

    Giving and receiving constructive feedback.

    Communicating the current project plan, goals, and expected outcomes.

    What we're looking for...


    You'll need to have:
    Bachelor's degree or four or more years of work experience.

    Four or more years of relevant work experience.

    Experience in design.

    Experience with common design software (Figma, Adobe, etc.).

    Even better if you have one or more of the following:

    Bachelor's or Master's degree in Design.

    Portfolio of professional work.

    Experience with Agile software delivery environments.

    Contributed to multiple design programs or shipped products with a large user base.

    Contributed to overall product success.

    Experience with Fortune 500 organizational environments


    If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

    Where you'll be working

    In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

    Scheduled Weekly Hours 40

    Equal Employment Opportunity

    We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

    At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out page to learn more.


    Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon.

    From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package.

    For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.


    If you are hired into a California, Colorado, Connecticut, Hawaii, Nevada, New York, Rhode Island or Washington work location, the compensation range for this position is between $98,000.00 and $182,000.00 annually based on a full-time schedule.

    The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.

    Equal Employment Opportunity

    We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

    At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our page to learn more.

    Minimum Salary:

    Maximum Salary:

    Salary Unit:
    Yearly
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