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    Collaboration Analyst/Telephony Analyst - Tampa, United States - Brooksource

    Brooksource
    Brooksource Tampa, United States

    2 weeks ago

    Default job background
    Engineering / Architecture
    Description

    Collaboration Analyst/Telephony Analyst

    Tampa/Ybor, FL

    Onsite 4-5 Days

    12-18 Contract

    Our local utility partner is seeking a skilled and experienced Collaboration Analyst/Telephony Analyst to join our dynamic IT team. The ideal candidate will play a key role in designing, implementing, and supporting our collaboration and telephony infrastructure. As a member of the team, you will be responsible for driving innovation, optimizing communication solutions, and ensuring the seamless operation of our collaboration tools and telephony systems.

    Responsibilities:

    Defining Configuration Specifications and Business Analysis Requirements:

    · Collaborate with stakeholders to understand collaboration technology needs.

    · Define configuration specifications collaboration systems.

    · Gather business analysis requirements to align solutions with organizational goals.

    System Management and Optimization:

    · Configuration, maintenance, and optimization of collaboration systems.

    · Plan and execute MAC requests related to collaboration systems.

    Quality Assurance:

    · Perform quality assurance checks on collaboration systems and processes.

    · Ensure collaboration systems meet performance standards and user expectations.

    Technical Troubleshooting:

    · Investigate, troubleshoot, and remediate collaboration systems issues.

    · Provide recommendations to the team for improvements.

    Contractor Management:

    · Coordinate with contracted companies for collaboration system upgrades, patching and ongoing support.

    · Ensure timely project execution and adherence to quality standards.

    System Experience:

    · Cisco CUCM VoIP System

    · Cisco PCCE (Contact Center System)

    · Cisco Cube

    · Cisco Video Conference systems Managed via Control Hub

    · Microsoft Teams meetings

    Requirements and Skills:

    · Proven experience in managing Cisco Collaboration and Contact Center technologies.

    · Strong troubleshooting skills and ability to handle complex issues.

    · Dial plan and call flow/routing management

    · Project management experience for successful system implementations.

    · Vendor management experience.

    · Excellent communication and collaboration skills.

    Core Competencies:

    · Takes ownership and acts with integrity.

    · Drives operational excellence for customers.

    · Build strong, collaborative relationships.

    · Cultivates innovation and embraces change.

    · Thinks strategically and exercises sound judgment.

    Preferred Certifications:

    Associate/Intermediate level:

    · Microsoft 365 Certified: Teams Administrator Associate

    · Microsoft Certified: Teams Support Engineer Specialty - Certifications | Microsoft Learn

    · SIP Training and SSCA Certification - SSVVPTM Voice and Video over IP training and certification )

    · Certification | BICSI - Installer & Technician, DCDC

    Professional/Expert/Advanced level:

    · Microsoft 365 Certified: Teams Voice Engineer Expert

    · SIP Training and SSCA Certification - SSCA 'Elite' SIP training and SIP Certification )

    · Certification | BICSI – RTPM, RCDD

    · CCNP Collaboration - Training & Certifications - Cisco

    · CCIE Collaboration Certification and Training - Training & Certifications - Cisco

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