Configuration Analyst - Tampa, United States - RACTSOL Corp

RACTSOL Corp

Verified Company

Tampa, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

About us
We are professional and agile.

Our work environment includes:

Modern office setting
Food provided

Job Summary:

We are seeking a skilled Configuration Analyst to join our team.

The Configuration Analyst will be responsible for managing and maintaining software configurations, ensuring system reliability, and implementing changes to enhance performance.

Duties:

Provides configuration management support to assigned projects.
Manages the local Definitive Media Library and processes requests to change the authorized product list (APL).
Processes service request and change request tickets using ServiceNow or similar ticketing tool.
Provides guidance and work leadership to configuration team members.
Completes monthly Configuration Management audits.
Builds and designs dashboards and reports in response to customer for information (RFIs) using Excel, Access, Tableau and ServiceNow.
Ensures configuration identification by reviewing design release documents for completeness, proper authorizations, and system updates. Updates existing configuration databases.
Develops configuration and data management documentation based on program requirements.
Identifies requirements and coordinates the development and implementation of computerbased configuration/data management systems and related support activities.
Provides guidance and training to managers, site leads, engineers, systems, and network administrators regarding configuration management procedures.
Applies comprehensive knowledge of ITIL principles, methods, techniques, and best practices to configuration management.
Serves as local Subject Matter Expert (SME) for Configuration Management, Baseline Management for supporting external requests, data calls, and Contract Deliverables (CDRL) reporting to the Program Office.
Ensure all internal configuration management processes and procedures have been followed.
Participates in special projects as required.
Utilizing Tableau, JIRA, ServiceNow, SCSM, Access or other tools used to manage and control daily work and process improvement initiatives.
Using Pivot tables in Excel
Additional specific certifications may be required, depending on job assignment.
Comprehensive knowledge of the principles, methods, and techniques used in configuration management support.

Join our team as a Configuration Analyst to contribute to the efficient management of software configurations and drive system performance improvements.

Job Types:
Full-time, Contract

Pay:
$67, $74,362.00 per year

Benefits: