- Troubleshoot and resolve end user system failures and ensures correct operation of personal computers.
- Serve as a point of contact for technical Issues.
- Monitor and respond to requests received through the IT helpdesk email and ticketing system in a timely manner.
- Respond to customer inquiries by phone and email in a timely manner.
- Create step-by-step training material as needed.
- Run diagnostic problems to resolve problems.
- Clean up computers and stage for future use.
- Report significant and recurring issues to the tier-2 support team.
- Collect feedback to determine patterns and issues such that they can be resolved and provide FAQs to ease in troubleshooting.
- Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
- Currently enrolled and pursuing a degree from an accredited institution.
- Successful drug screening prior to employment.
- Ability to handle multiple projects and meet deadlines.
- Ability to receive guidance and problem solve.
- A previous internship related to your field of study.
- Self-driven time management and organizational skills.
- Strong aptitude for learning new processes and technologies.
- Strong technical skills based on area of study and the ability to apply those skills in a work environment.
- Highly creative with initiative and drive.
- Strong interpersonal and communication skills.
- Ability to work as a team member and as an individual.
- Candidate must exhibit a professional behavior that promotes teamwork, fosters cooperation, and enhances productivity in the workplace.
- Must be well organized with the ability to coordinate, prioritize, and execute multiple tasks simultaneously.
- Candidate must be able to interface effectively with individuals at all levels of the organization.
- Experience working in a Microsoft cloud environment (Azure/O365)
- Experience working with MS cloud tools. (Intune, Sentinel, Purview, etc.)
- Knowledge of Microsoft Operating Systems.
- Knowledge of Configuration Management practices.
- Attention to detail when documenting changes and building system processes.
- This position is located in Oak Ridge, TN and is a Hybrid Work Arrangement.
-
Help Desk Intern
2 weeks ago
Boston Government Services, LLC Oak Ridge, United StatesHelp Desk Intern · Job Details · Job Location · Oak Ridge, TN - Oak Ridge, TN · Remote Type · Hybrid · Position Type · Internship · Description · Boston Government Services is seeking an Intern to join our team in our headquarters located in Oak Ridge, TN. Additional int ...
-
Senior Azure Cloud Engineer
15 hours ago
Xcel Engineering Oak Ridge, United StatesJob Description · Job DescriptionCOMPANY OVERVIEW · XCEL Engineering, Inc. is an award-winning small business that provides trusted information technology, engineering, consulting and project management solutions and services to federal agencies and organizations. Originally foun ...
-
Evening secretary
1 week ago
Aurora Technologies Loudon, United States**About Skadden, Arps, Slate, Meagher & Flom LLP: ** · With approximately 1,700 attorneys at 21 locations in the world's most important business centers, we are one of the largest international law firms. For more than 70 years, we have provided comprehensive and practical advice ...
-
Computer Scientist
1 week ago
Radiant Ventures Maryville, United States"Become who you've always wanted to be. Live excellence. Create new things together. And fully unleash your potential. This is your path at Gleiss Lutz - one of the leading international law firms. With 9 locations. Interdisciplinary teams. And a mission: to help shape the future ...
-
It Service Desk Technician
1 week ago
Emerald Resource Group Knoxville, United StatesRole: IT Service Desk Technician / IT Help Desk Support · Location: Knoxville, TN · As a crucial technical asset within our organization, the IT Service Desk Technician plays a key role in providing desktop support, facilitating effective communication, offering expert troubles ...
-
Front Desk Agent
1 week ago
Aimbridge Hospitality Knoxville, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
-
Front Desk Agent
1 week ago
Aimbridge Hospitality Knoxville, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
-
Front Desk Agent Part Time
1 week ago
Aimbridge Hospitality Knoxville, United States Part timeJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
-
Front Desk Agent Part Time
1 week ago
Aimbridge Hospitality Knoxville, United States Part timeFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
-
Regional IT Support Specialist
1 week ago
Total Quality Logistics Knoxville, United StatesAbout the role: · As part of our IT Operations Team, you will work in an enterprise environment, providing onsite and virtual technical support for your office and regional offices in your area. You will work directly with end-users, troubleshooting a wide range of IT issues and ...
-
Director of Information Technology
1 week ago
Avertium Knoxville, United StatesAvertium is actively seeking a Director of Information Technology to lead our dynamic, international team based in the US and Mexico. This role requires an experienced individual with a proven track record in orchestrating excellence across diverse IT services and delivery channe ...
-
Massage Therapist
2 days ago
YMCA of East Tennessee Powell, United StatesPOSITION SUMMARY: · To provide therapeutic massage and administer body treatments to soft tissues of the human body including muscles, tendons, and ligaments to assist healing and promote relaxation for both member and non-member clients. · CORE FUNCTIONS: · 1. Schedule appoi ...
-
Front Desk Supervisor/Manager on Duty
2 weeks ago
Aimbridge Hospitality Knoxville, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room r ...
-
Full Time Overnight Front Desk
1 day ago
Aimbridge Hospitality Knoxville, United States Full timeThe Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports ...
-
Night Auditor
1 week ago
Aimbridge Hospitality Knoxville, United StatesJob Summary · The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing ...
-
Front Desk Manager l Hilton l Knoxville TN
4 days ago
Aimbridge Hospitality Knoxville, United StatesJob Summary · The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Man ...
-
Assistant Store Manager
3 days ago
Extra Space Storage Knoxville, United States· As an · Assistant Store Manager , you will have the opportunity to be part of a diverse team with an excellent company culture. We offer · competitive wages , · a · great work/life balance , · and · career and development opportunities . · Extra Space Storage is the · largest ...
-
HR Master's Team Leader
2 weeks ago
Helen Ross McNabb Center Lonsdale, United StatesHR Master's Team Leader · Help Others, Make a Difference, Save a Life. · Do you want to make a difference in people's lives every day? · Or help people navigate the tough spots in their life? · And do it all while working where your hard work is appreciated? · You have a lot of c ...
-
IT Help Desk Technician
1 week ago
Mountain Commerce Bank Knoxville, United StatesMountain Commerce Bank · IT Help Desk Technician · Knoxville, TN 37922 · Mountain Commerce Bank is an Equal Opportunity Employer. · The goal of Mountain Commerce Bank (MCB) is to hire individuals with strong ethics, great experience, and positive, professional energy. Every Team ...
-
Director of Information Technology
1 week ago
Avertium, LLC Knoxville, United StatesAvertium is the · managed security · and consulting provider that companies turn to when they want more than check-the-box cybersecurity. In today's threat landscape, your not-so-standard processes, workflows, and vulnerabilities require more than just a standard approach to cy ...
Help Desk Intern - Oak Ridge, United States - Boston Government Services
Description
Job DetailsJob Location
Oak Ridge, TN - Oak Ridge, TN
Remote Type
Hybrid
Position Type
Internship
Description
Boston Government Services is seeking an Intern to join our team in our headquarters located in Oak Ridge, TN. Additional internships may be available at our other BGS corporate offices upon request.
Boston Government Services (BGS) is an engineering, technology, and security firm helping to advance missions of national importance for government programs, national laboratories, national security facilities, nuclear operations, and complex projects. We support clients at every stage, from strategic planning and program management to the execution of engineering and technical activities. We work to attract and retain the best talent because the best talent delivers the best results for our clients. Our capabilities are based on our experience in complex, secure, and highly regulated environments. We leverage our experience and capabilities to provide mission-driven solutions tuned to our client's mission needs and strategic direction.
We are passionate about our culture At BGS, we hire people who will bring their whole self to work each day because we value operating with openness and inclusivity, welcoming and respecting all. BGS cares for each employees' well-being by offering a comprehensive benefit package and providing a culture of exciting work, excellence, and fun.
The goal of our internship program is to provide hands-on practical experience for the student. Intern projects are determined based on business need and role availability with consideration to the student's skills and development goals. This internship is paid and will be full time for 10 (ten) consecutive weeks, at a minimum, during summer of 2024.
Boston Government Service is seeking a Help Desk Intern to join our team. The successful candidate will:
You Have:
BGS offers a competitive total compensation package to eligible employees. Benefits include Health, Dental, Vision, Life Insurance, Paid Vacation, 401K, Long and Short-Term Disability.
EEO:
Boston Government Services, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
