- Provide IT support for technical issues related to Microsoft's core business applications, as well as virtual environments built on Microsoft, VMware, Hyper-V, etc.
- Manage service and project tickets following internal procedures.
- Design, implement, and support services for Microsoft-related technologies such as Windows Server, Office 365, SQL, SharePoint, etc.
- Engineer and implement system solutions tailored to meet customer needs.
- Implement and support disaster recovery solutions.
- Offer technical services and support at the network level, including WAN and LAN connectivity, routers, firewalls, and security issues escalated from the help desk.
- Implement and support remote access solutions, including VPN and Terminal Services.
- Provide system documentation and consulting services, including system reviews and recommendations.
- Communicate with customers as needed, keeping them informed of incident progress, notifying them of impending changes, and agreed-upon outages.
- Enhance customer service, perception, and satisfaction.
- Work effectively within a team and communicate efficiently.
- Escalate service or project issues that cannot be completed within agreed service levels.
- Demonstrate business awareness, with specific knowledge of how IT relates to customer business strategy and goals.
- Develop in-depth knowledge of the service catalog and its relevance to customer needs.
- Document internal processes and procedures related to duties and responsibilities.
- Possess professional IT certifications or a degree in Computer Science or a related field.
- Demonstrate strong interpersonal skills, including telephony skills, communication skills, active listening, and customer care.
- Exhibit strong diagnostic skills for technical issues.
- Ability to multitask and adapt quickly to changes.
- Technical awareness, with the ability to match resources to technical issues appropriately.
- Service awareness of all key IT services provided by the organization.
- Understanding of support tools, techniques, and the use of technology to provide IT services.
- Typing skills for quick and accurate entry of service request details.
- Self-motivated with the ability to thrive in a fast-moving environment.
- Excellent verbal and written communication skills.
- Proficient in diagnosing a wide array of technical issues in an ever-changing environment.
- Strong knowledge of Windows operating systems.
- Advanced knowledge of Windows Server.
- Experience with Microsoft Office 365.
- Advanced knowledge of network switches, routers, and firewalls is required.
- Virtualization experience with Microsoft Hyper-V and/or VMWare is essential.
- Strong troubleshooting skills, initiative, and professionalism are of utmost importance.
- Precision Matching: We'll pinpoint the perfect candidates.
- Time Saver: Fill crucial roles faster than ever.
- Showcase Your Brand: Attract top talent aligned with your mission.
- Partnership: We're your allies in successful hiring.
- Network Access: Tap into our extensive candidate pool.
- Confidentiality: Your needs are handled discreetly.
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IT Help Desk Technician
2 weeks ago
PYA Knoxville, United States Full timeJob Details · Description · Are you technically skilled with good problem-solving abilities? PYA is seeking an IT Help Desk Technician to join its high-performing and privately-owned firm with a dynamic culture and a strong national reputation. The duties of the IT Help Desk ...
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IT Help Desk Technician
4 days ago
PYA Knoxville, United StatesAre you technically skilled with good problem-solving abilities? PYA is seeking an IT Help Desk Technician to join its high-performing and privately-owned firm with a dynamic culture and a strong national reputation. The duties of the IT Help Desk Technician include being a refer ...
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Help Desk Technician
1 week ago
TEKsystems Knoxville, United StatesJob Description · Job Description Duration · 6 month contract · Description · These are 2nd/3rd shift with weekend work required and 2 days off during the week. Typical shifts are 2p-10:30p and 10p-6:30a / within a couple of hours of that based on need. · The candidates will be r ...
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Help Desk Technician
2 weeks ago
Thermocopy of Tennessee, Inc. Knoxville, United StatesJob Type · Full-time · Description · Established in 1964, we're locally owned, nationally recognized in our industry, and driven by excellence. · We continuously strive to serve as leaders in providing innovative business technology solutions and giving back to our community. ...
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IT Service Desk Technician
3 weeks ago
Livtech Knoxville, United States_IT Service Desk Technician _ · **Title**: · **IT Support Technician** · **Classification**: · **Exempt** · **Track/Family/Level**: · **P/T/1** · **Reports To**: · **Manager of IT Operations (M/21)** · **Summary/Objective** · The IT Service Management team is sharply focused on p ...
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Technician/ Front Desk- URGENTLY HIRING
1 week ago
Woolfson Eye Institute Knoxville, United StatesJob Description · Job DescriptionDescription:JOB SUMMARY · Assist Physician with patient examination and treatment, responsible for patient histories, routine diagnostic procedures, as well as some clerical duties. · RESPONSIBILITIES · Facilitate patient care · Preliminary work-u ...
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Hotel Maintenance Technician and Front desk
1 week ago
Alora Hospitality LLC Fort Mill, United StatesJob Description · Job DescriptionHotel Maintenance job available full time or part time · ...
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Sr IT Service Desk Technician
1 week ago
TechMer Inc USA Clinton, United StatesKey Responsibilities:Respond to queries over the phone, via email, or in person. · Write, maintain, and implement scripts for automation. · Train computer users on software and hardware on-site or remotely. · Resolve technical problems with Local Area Networks (LAN), Wide Area ...
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Help Desk Specialist
3 weeks ago
Visionary Technology Consultants Knoxville, United StatesJob Description · Job DescriptionVisionary Technology Consultants has an immediate opening for a Help Desk Support Specialist. Our client, a leading multinational mass media company is looking for assistance in supporting the mobile access platforms for their staff. The successfu ...
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Service Coordinator
1 week ago
Cross USA Knoxville, United StatesJob Description: Service Coordinator - Process Solutions Group · Title: Service Coordinator · Reports to: Customer Service Manager · Location: Knoxville, TN · Job Summary: · Works closely with the service managers, technicians, suppliers, and customers to schedule service wo ...
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CORPORATE POWER INC Knoxville, United StatesJob Description · Job DescriptionWe are seeking a Part-Time Experienced Level II IT Help Desk Contractor to join our team · You will provide Level II end-user technical support for user desktops, laptops, smartphones, and remote access as well as initial response for servers and ...
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Assistant Community Manager
1 week ago
Kibo Capital Knoxville, United StatesJob Description · Job DescriptionSalary: · The Willows of West hills is looking for an assistant community manager to join our team The ideal candidate is a team player who has multifamily property management and leasing experience. · Job Summary · The Assistant Community Manage ...
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IT Technician
6 days ago
Town of Farragut Knoxville, Tennessee, United States PermanentThe Town of Farragut has a reputation for high standards, and this applies to our workforce as well as our vision for the community. We thrive on professionalism and integrity, and genuinely enjoy serving residents. The Town is seeking applicants for a full time IT Technician. · ...
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Systems Analyst Assoc
3 weeks ago
Covenant Health (Tennessee) Knoxville, United StatesOverview · Systems Analyst Associate · Full time, 80 hours per pay period, Day Shift · Covenant Health Overview: · Covenant Health is the regions top-performing healthcare network with 10 hospitals ) , outpatient and specialty services ) , and Covenant Medical Group ) , our a ...
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Systems Analyst Assoc
3 weeks ago
Covenant Health (Tennessee) Knoxville, United StatesOverview: · Systems Analyst Associate · Full time, 80 hours per pay period, Day Shift · Covenant Health Overview: · Covenant Health is the regions top-performing healthcare network with 10 hospitals, outpatient and specialty services, and Covenant Medical Group, our areas fas ...
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Systems Analyst Staff
3 weeks ago
Covenant Health (Tennessee) Knoxville, United StatesOverview · Systems Analyst Staff · Full Time, 80 hours per pay period, Day Shift · Covenant Health Overview: · Covenant Health is the regions top-performing healthcare network with 10 hospitals ) , outpatient and specialty services ) , and Covenant Medical Group ) , our areas ...
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Help Desk Facilitator
4 weeks ago
BHS Corrugated & Robotics Knoxville, United States Full timeBHS Corrugated, North America is seeking a proactive and customer-focused individual to join our team as a Help Desk Facilitator. In this role, you will be the first point of contact for our customers, providing technical support and creating service tickets. Looking for candidat ...
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Assistant Community Manager
1 week ago
Kibo Capital Knoxville, United States**Job Summary** · The Assistant Community Manager will provide support in all areas of community operations while developing tenant relationships and managing to all aspects of lease administration to ensure the property is performing at the highest potential. · **Duties/Responsi ...
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Senior Help Desk Analyst
1 month ago
University of Tennessee, Knoxville knoxville, United States Full timeUniversity of Tennessee · Office of Innovative Technologies · HelpDesk Analyst 4 · Job Summary · The Information Technology Technician 4 (Senior HelpDesk Analyst) serves as a Subject Matter Expert (SME) and Process Analyst of the Office of Information Technology (OIT) HelpDes ...
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IT Service Technician
2 days ago
Central Technologies, Inc. Knoxville, United States**Job description** · This is a non-exempt entry level IT Service Technician position with opportunity for growth as a Network Engineer, Physical Security Professional, or an Audio and Video Professional. Your daily responsibilities will include, but are not limited to, the follo ...
It Service Desk Technician - Knoxville, United States - Emerald Resource Group
Description
Role: IT Service Desk Technician / IT Help Desk SupportLocation: Knoxville, TN
As a crucial technical asset within our organization, the IT Service Desk Technician plays a key role in providing desktop support, facilitating effective communication, offering expert troubleshooting, and ensuring prompt resolution of end-user PC, laptops, and desktop requests within a collaborative support desk environment.
Basic Functions:
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It Service Desk Technician professionals in Knoxville
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Allyson Hanna
Specialization in the guest experience
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Graeme Furness
Senior Animal Care Technician
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Brandi Finley
Customer service/ factory worker