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Associate Director of Operations - Lynchburg, United States - Liberty University
Description
Assist Director(s) and Executive Director with the daily operation of the Office of Spiritual Development (OSD), as it relates to various projects and initiatives.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Manage the systems and operations for LU Send Office, Study Abroad, & Faculty-Led programs.
Work with Director to identify, develop, & upgrade interdepartmental systems & operations.
Troubleshoot & resolve large technical issues related to systems.
Work with Director to ensure accurate financial reporting.
Problem Solving - Collaborating with Business Analysts, Project Leads, & the IT team to resolve issues & ensure solutions are viable & consistent.
Review & submit contracts in BuyLU.
Manage student & vendor refunds that are within policy.
Qualtrics approvals & major survey/reporting updates.
Management of traveler information for all Global - Travel Advisory Committee meetings.
Work with the Director to ensure verbiage for cancellation/refunds is correct & legally compliant.
Actively participate in business discussions, providing insight that can support decision making.
Act as a thinking partner & coach who provides insights & recommendations, to enable data-informed decisions.
Assist with training & developing staff & student workers so that members are empowered to make informed/quick decisions.
Participate in site visits and lead student groups as needed.
Remain abreast of existing & emerging technologies, processes, products, & services leading industry performance benchmarks.
Work effectively as a team member, embracing and fostering LU's mission.
Establish vision for LU Send.
QUALIFICATIONS AND CREDENTIALS
Education and Experience
Four-year college degree.
Two+ years in finance/systems related function.
Well-developed communication skills are required.
Strong interpersonal, organizational, & communication skills.
High proficiency in Microsoft Office programs.
Preferred Experience
Experience in international travel & cross-cultural services
Accounting Experience
Familiarity with Airtable, Microsoft Office, & Qualtrics
Systems & JavaScript/HTML/CSS Experience
ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOB
Communication and Comprehension
Ability to effectively communicate both verbally and in writing to convey clear, well-articulated information.
Ability to understand, speak, and write English, to convey messages and correspond in an articulate and professional manner.
Possess public communication skills that allow professional representation of Liberty University to a variety of business, community customers and associates.
Strong organizational skills.Computer skills, especially Microsoft office; ability to learn new skills quickly.
Problem Solving
Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.
Physical and Sensory AbilitiesOccasionally required to travel to local and campus locations.
Occasional international travel may be required.
Frequently required to sit for extended periods to perform deskwork or type on a keyboard.
Regularly required to hear and speak in order to effectively communicate orally.
Occasionally required to stand, walk, and climb stairs to move about the building.
Handle materials, reach overhead, kneel or stoop in order to conduct business.
Regularly lift 25 or fewer pounds.
WORKING CONDITIONS
Work Environment
The working environment in which one will typically perform the essential functions of this position is a climate-controlled office setting.
Driving Requirements
Use of one's personal vehicle (or LU vehicles) is required for travel in the performance of the essential functions of this position.
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