account manager healthworks - Lynchburg, United States - Centra Health

Description

Job Description

The HealthWorks Account Manager will represent HealthWorks acting as the main point of contact for clients.

The Account Manager ensures that all contracted and expected deliverables are followed through on, that contracts are correctly in place, and client related targets/metrics are met or supported by countermeasures.

The Account Manager will facilitate mission critical deliverables through project execution, including but not limited to customer and employee/patient experience.

This position will work collaboratively with HealthWorks leadership and multiple cross functional team members

Responsibilities

Works with the Director to maintain and standardize all Account Management processes and deliverables. Collaborates with leadership to establish and track key performance indicators. Acts as the primary contact point for HealthWorks clients.

Maintains an ongoing relationship and line of communication with both the administration and employees for each client through marketing material, emails, face to face visits and scheduled meetings.

Reports out on anticipated changes in client services that impact revenue targets, develops countermeasures for barriers and identifies solutions.

Knows and represents all HealthWorks service line offerings to the client including product descriptions, delivery timeline/implementation, expectations for metrics, and price.

Works with programming, clinical, and operations team to track and report appropriate metrics for each client. Monitor and track contracts. Attend and assist at programming events for clients when applicable. Supports Director in putting together quotes, proposals and contracts for current clients. Presents opportunities for growth or addition of services to client leadership/decision makers including C-Suite level.

This may include developing the presentation and deliverables as well as leveraging HealthWorks service line leaders, the HealthWorks Director, and/ or the HealthWorks Medical Director.

Leads huddles and meetings with service line leaders around client needs and outcomes. Updates and maintains huddle board. Collaborate with Business Relations/sales team and/or Director when appropriate to identify and grow opportunities with clients.

Qualifications


Required Education:
Bachelors Degree

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