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Mechanical Engineer- After Sales Engineer - Irvine, United States - Nanovea
Description
Job DescriptionJob Description Salary:
$55,000-$72,000/ annually
DUTIES INCLUDE:
Provide customers with high-level technical support via phone, e-mail, or in person.
Perform installation of Nanovea metrology instruments.
Provide operational training for Nanovea metrology instruments, both internally and externally.
Track and report issues with metrology instruments to quality advancement and improvement manager and development team.
Repair damaged or malfunctioning metrology instruments.
Maintain Nanovea laboratory instruments.
Provide assistance to product development engineering team on custom projects or design revision.
Support sales team with technical expertise on Nanovea metrology instruments.
Troubleshoot metrology instruments.
Maintain instrument user's manual.
Create and organize technical documentation for the metrology instruments.
Provide quotes for upgrades, consumables, and add-ons to existing customers.
Peer-train coworkers on usage of instruments.
Perform other duties as assigned by manager.
REQUIREMENTS:
Strong written and verbal communication and presentation ability.
Excels in problem-solving.
Attention to detail.
Knowledge of the Microsoft Office Suite.
Able to lift 50+ lbs.
Ability to travel domestically and internationally up to 50% of the time.
Succeeds in self-management.
Knowledge of assembling, troubleshooting, or repairing electrical or mechanical assemblies.
QUALIFICATIONS:
Preferred BS in Materials, Electrical, Physics, or Mechanical Engineering or equivalent work experience.
Preferred 1– 3 years of related experience in Customer Service or Client Management.
A valid U.S. Passport for international travel.
A valid U.S. driver's license.
Knowledge of Nanovea metrology instruments and their use is a plus.
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