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Office Service Associate
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Office Services Associate
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Office Service Associate
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Transportation Officer
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senior medical office associate - Farmville, United States - Centra Health
Description
Provides high-level administrative support to the medical practice office, including answering phones, directing calls, taking and forwarding messages as appropriateProvides general staff supervision in the absence of other management
Assists patients with all aspects of the medical office registration and check out process, including collecting copayments, filling out forms, verifying insurance, entering information into the electronic medical record, etc.
, to ensure patient satisfactionLiaisons with insurance carriers to obtain authorization for medical treatment/services
Maintains/Manages accurate provider schedules and serves as primary contact for providers for schedule questions/concerns
Performs reconciliation, closing, and end of day procedures, including making bank deposits
Provides peer orientation and training for new staff members
Assists practice leadership with the implementation of new service and quality initiatives
Other duties as assigned
Provides high-level administrative support to the medical practice office, including answering phones, directing calls, taking and forwarding messages as appropriate
Provides general staff supervision in the absence of other management
Assists patients with all aspects of the medical office registration and check out process, including collecting copayments, filling out forms, verifying insurance, entering information into the electronic medical record, etc.
, to ensure patient satisfactionLiaisons with insurance carriers to obtain authorization for medical treatment/services
Maintains/Manages accurate provider schedules and serves as primary contact for providers for schedule questions/concerns
Performs reconciliation, closing, and end of day procedures, including making bank deposits
Provides peer orientation and training for new staff members
Assists practice leadership with the implementation of new service and quality initiatives
Other duties as assigned
Required Education:
High School Diploma / GED
Preferred Education:
Associates Degree in Medical Office Management, Business, or a related field
Required Experience:
Minimum of three (3) years of experience working in a medical office environment. Extensive knowledge of customer service principles and techniques as they relate to the patient care environment. Extensive knowledge of medical office business operations and medical terminology. Knowledge of medical office revenue cycle principles. Extensive experience using computers, including practice management systems and electronic medical record (EMR) systems. Experience answering multi-line telephone system. Experience performing data entry with a high-level of accuracy and low occurrence of errors. Experience performing detailed tasks accurately and efficiently, even with multiple interruptions. Excellent oral and written communication skills, including accurate grammar, spelling, and punctuation. Ability to maintain confidentiality at all times. Ability to interact with diverse populations. Ability to operate independently and prioritize in a high-volume, fast-paced environment
Preferred Experience:
Minimum of five (5) years of experience in a medical office environment. Extensive experience performing medical office registration and revenue cycle-related duties
Preferred Certifications and Licensures:
Certified Procedural Coder
