Office Service Associate - Washington, United States - Williams Lea

Williams Lea
Williams Lea
Verified Company
Washington, United States

4 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Williams Lea is hiring for an Office Services Associate for our Washington, DC office to work Monday to Friday 8:00 am to 5:00 pm

  • This position will require proof of Covid19 vaccination_

Pay:
$22.00- $23.00/hour


Benefits:


  • Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
  • 401k Retirement Savings Plan Including Employer Match
  • Paid Time Off (PTO)
  • Life Insurance
  • Paid Parental Leave
  • Shortterm & Longterm Disability
  • Healthcare & Dependent Care Flexible Spending Accounts
  • Domestic Partner Coverage
  • Commuter Benefits
  • Legal Assistance
  • Employee Assistance Program (EAP)
  • Additional Employee Perks and Discounts

Requirements:


  • Previous experience in a customer service role preferred.
  • Excellent communication skills, both verbal and written
  • Ability to multitask and prioritize tasks effectively.
  • Proficient in data entry and computer skills
  • Bilingual, English and Spanish skills are a plus.
  • Ability to effectively communicate with customers from diverse backgrounds.
  • Strong problemsolving skills and ability to think critically.

Job Duties:
(* denotes an "essential function")

  • Utilize appropriate logs for all office services work.
  • Ensure that job tickets are properly filled out before beginning work.
  • Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
  • Follow procedures to run jobs in proper order.
  • Communicate with supervisor or client on job or deadline issues.
  • Meet contracted deadlines for accepting, completing, and delivering all work.
  • Troubleshoot basic equipment problems.
  • Be able to lift up to 50 lbs. on a regular basis.
  • Prioritize workflow.
  • Performs Quality Assurance on own and work of others.
  • Load machines with various paper, toner, supplies.
  • Interact with clients in person, over the phone or electronically.
  • Adhere to Williams Lea policies in addition to client site policies.
  • Use equipment and supplies in a costefficient manner.

Job Qualifications:

  • High school diploma or equivalent.
  • Minimum 1 year of office services experience preferably in a legal, banking or large corporate environment.
  • Skilled in the use of fax, mail, phone & and/or digital reprographics equipment.
  • Familiar with general fax, mail and reprographics procedures
  • Attention to detail.
  • Must have good organizational skills.
  • Must be able to meet deadlines and complete all projects in a timely manner.
  • Ability to handle sensitive and/or confidential documents and information.
  • Able to make independent decisions that conform to business needs and policy.
  • Good problemsolving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
  • Good written communication skills.
  • Must work well in a team environment.
  • Ability to work in a fastpaced environment.
  • Professional telephone demeanor.
  • Must be selfmotivated with a positive cando attitude.
  • Proven customer service skills are required in order to create, maintain and enhance customer relationships.
  • Must be able to communicate and interact effectively with multifunctional and diverse backgrounds.

Who we are:
In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We're always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.


It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

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