- Competitive Compensation
- Life, Medical, Vision, and Dental Insurance
- 11 Paid Company Holidays Per Year, plus 1 Floating Holiday
- PTO Referral Bonus
- 17 PTO Days Per Year, Based on Full Months Projected to Work in The Calendar Year
- 401(K) With 4% Match
- Paid Parking, with 24/7 Access
- To provide end user support, technical assistance, and advice by troubleshooting and diagnosing problems and providing technical support for hardware, software, security, and other IT systems. Serve as a liaison between staff and the IT department to resolve issues.
- Full time, Non-Exempt
- This position currently involves a hybrid working model with 2 days remote, and 3 days in-office in Detroit, MI.
- Valid, unrestricted Michigan driver's license.
- Two-year college education or equivalent combination of training and experience.
- Knowledge of general help desk issues, including providing end-user network support.
- Knowledge and experience in customer service practices.
- Valid Microsoft Certification.
- Bachelor's degree in computer science or business management.
- Support – In person, via telephone, and electronically provide technical support and guidance to end users relative to network connections, installations, printing, and Internet connectivity. Set up new employees providing user ID, access rights, cellphone setup, computer orientation and software application training. Provide application support for Microsoft Office, SharePoint, Adobe Acrobat, DocuSign, and others. Escalate advanced system issues to a managed services provider. Prepare activity reports and document resolutions for future reference.
- Training – Provide one on one and quarterly group training sessions for end users as needed based on new technologies/software and demand.
- Maintenance - Maintain the security system, including access cards and surveillance cameras. Maintain telephone and voicemail system. Set up and change telephone extensions as needed. Manage IT equipment inventory by coordinating assignment and tracking of Visit Detroit equipment to include computers, printers, presentation equipment, and all other equipment falling under the responsibility of the IT department.
- Advancing Technology – Stay abreast as technology advances, looking for ways to incorporate new developments into an organization's processes and operating procedures. Willing to seek and learn new technological skills for personal growth as it fits the organization.
- Other – Assist in the rollout of new user equipment based on equipment lifecycle. Responsible for set-up and maintenance of equipment for meetings and other assigned duties.
- Committed to partnering with Visit Detroit in embedding diversity, equity, and inclusion into company culture and operations, and actively contributing to creating a welcoming and inclusive environment for all employees and stakeholders.
- Provide A/V and presentation support as needed.
- Provide cross-functional department support as needed to meet peak demands.
- Work one-on-one with staff on application projects.
- Other duties as assigned.
- Excellent communication skills including the ability to clearly express thoughts, ideas, and concepts, verbally and in writing, in the English language.
- Skilled in organizing, prioritizing, and analyzing multiple assignments simultaneously.
- Ability to think and manage creatively in a fast-paced work environment.
- Ability to develop and maintain effective working relationships with supervisors, peers, colleagues, and external stakeholders.
- Maintains a positive and professional work attitude, appearance, and behavior even in the most demanding situation.
- Ability to work effectively in both remote and in-person work environment; proficient using video conferencing software and other remote work tools.
- Proficient in using personal computer software and applications including Microsoft Word, Excel, Outlook, and PowerPoint.
- Available weekends and outside of normal work hours for assignments and travel, as needed.
- Knowledge of software application installation and configuration for workstations.
- Ability to work well in a team environment.
- Customer service oriented, knowledge of and experience in customer service practices.
- Strong learning and research skills
- Problem analysis and solving skills.
- Adaptability.
- Stress tolerance.
- Sound knowledge of fundamental operations of relevant software, hardware, and other equipment
- Proficient in communicating technical concepts to individuals with limited computer knowledge in a clear and understandable manner.
- Office work involves extended periods of sitting or working at a desk, utilizing repetitive typing motions on a computer or laptop, and reading text on a video display monitor.
- Ability to perform extensive standing and/or walking for work-related assignments and events.
- Ability to lift push, and or carry up to 25lbs. occasionally.
-
IT-Support Technician
2 weeks ago
Crimson Solutions Detroit, United StatesIT Support Technician (m/f/d) · Location: Untermerzbach, BY, DE, 96190 · What You'll Do · Serve as the main point of contact for IT inquiries and issues for our employees and users across the entire Rösler Group · Conduct thorough initial analysis and assist in finding solutions, ...
-
IT Support Technician
1 week ago
Experis Detroit, United StatesOur client, a global manufacturing company, is seeking an IT Support Technician to join their team. As a IT Support Technician, you will provide · efficient and effective general day-to-day technical support of end users. This includes hardware deployment, software upgrades/insta ...
-
IT Support Technician
1 week ago
ManpowerGroup Detroit, United States Paid WorkOur client, a global manufacturing company, is seeking an IT Support Technician to join their team. As a IT Support Technician, you will provide efficient and effective general day-to-day technical support of end users. This includes hardware deployment, software upgrades/install ...
-
IT Support Technician
2 days ago
The Detroit Institute Of Arts Detroit, United StatesJOB TITLE: Information Technology Support Technician · DEPARTMENT: Information Technology · REPORTS TO: Director, Information Technology · CLASSIFICATION: Full-Time, Non-Exempt · REMOTE WORK ELIGIBILITY: Occasional · GENERAL SUMMARY · Under the supervision of the Director, ...
-
System Support Technician
1 week ago
Brickforce Staffing Wayne, United StatesJob Description · Job DescriptionSystem Support Technicians - 1st and 2nd Shift · Wayne, NJ. Direct Hire position · Responsibilities: · Perform all duties following organization SOPs and cGMPs in accordance with CFR 21, Part 11, 210 & 211. · Must be able to think critically to s ...
-
IT Support Technician
1 week ago
Detroit Institute of Art Detroit, United StatesJOB TITLE : Information Technology Support Technician · DEPARTMENT: Information Technology · REPORTS TO: Director, Information Technology · CLASSIFICATION : Full-Time , Non- Exempt · REMOTE WORK ELIGIBILITY: Occasional · GENERAL SUMMARY · Under the supervision of the Director, In ...
-
IT Support Technician
2 weeks ago
Detroit Institute of Art Detroit, United StatesJOB TITLE : Information Technology Support Technician · DEPARTMENT: Information Technology · REPORTS TO: Director, Information Technology · CLASSIFICATION : Full-Time , Non- Exempt · REMOTE WORK ELIGIBILITY: Occasional · GENERAL SUMMARY · Under the supervision of the? Direc ...
-
IT Support Technician
3 weeks ago
Progressive Metal Manufacturing Company Ferndale, United States Full timeJob Description · IT Support Technician works closely with customers and employees to assist in troubleshooting computer hardware and software problems. · Responsibilities : · Maintain and administer computer networks and related computing environments including computer hardw ...
-
Help Desk Support Technician
1 week ago
Metropolitan Detroit Convention & Visitors Detroit, United StatesABOUT THE HELP DESK SUPPORT TECHICIAN · WHO WE ARE · Our vibrant team strives to unite partners to drive regional tourism and economic impact by connecting the world to our diverse communities, rich history, and spirit of innovation. Integrity, empowerment, transparency, commu ...
-
IT Support Technician
1 week ago
Extend Information Systems Inc Sterling, United StatesBenefits: · Health insurance · Training & development · We are looking for a qualified IT Technician that will install and maintain computer systems and networks aiming for the highest functionality. You will also "train" users of the systems to make appropriate and safe usage of ...
-
IT Support Technician
3 weeks ago
Michigan Institute of Urology Saint Clair Shores, United StatesJob Description · Job DescriptionDescription:THIS IS AN ENTRY LEVEL POSITION · Michigan Institute of Urology is a 20-location private Urology practice with over 500 employees. We are seeking a detail-oriented, thorough, and organized help desk employee to join our growing team. I ...
-
Desktop Support Technician
1 week ago
Blue Chip Talent Southfield, United StatesOverview: We are seeking a dedicated Support Engineer to collaborate directly with our clients, providing swift and effective resolutions to their service incidents. The ideal candidate is a quick learner, adaptable, and a team player, eager to dive in and assist the service team ...
-
Titan Ventures Wayne, United StatesYour tasks: · As a Junior Project Manager, we offer you the opportunity to enter the field of project management by supporting our project managers in the preparation, planning, and monitoring of individual project progress in technical, scheduling, and economic aspects. · You wi ...
-
Desktop Support Technician
2 days ago
TEKsystems Troy, United StatesJob Description · Job DescriptionDuration · 6 · Duration Unit · Month(s) · Req Description · Description · is looking to backfill and add an individual to their IT Support team. These individuals will be providing hands on as well as remote support to the employee base has locall ...
-
Dedicated Support Technician
1 day ago
Sector 7 LLC Wixom, United States****Sector 7 is looking for a qualified dedicated support technician with a broad Tier 2 knowledge level. We're looking for someone with basic and intermediate knowledge of computer software and hardware as well as a variety of internet applications, networks and operating system ...
-
Helpdesk Support Technician
2 days ago
TEKsystems Bloomfield Hills, United StatesJob Description · Job DescriptionDuration · 3 · Month(s) contract with potential conversion · Req Description · Description · are looking for 5 people to join their Service Desk to pick up excess volume. They are moving away from a managed services provider handling alot of their ...
-
Junior Desktop Support Technician
3 weeks ago
Sunrise Systems Troy, United StatesJob Details: · Job Title: Desktop Support Technician · Job Duration: 1 year Contract · Job Location: Troy, NY · JOB DESCRIPTION: · Summary/ Responsibilities: · As an ITAM associate you will be the main POC for all things related to asset retrieval, which includes ticket processi ...
-
Desktop Support Technician
3 weeks ago
TEKsystems Troy, United States: Windows 10 based environment · Dell Hardware · Microsoft Shop – Azure for Cloud, SCCM for desktop, imaging, pushing updates · Active Directory · Troubleshooting hardware in laptops and desktops · Software installations / de-installing programs from conversations · Microso ...
-
Help Desk Support Technician
3 weeks ago
Utica Community Schools Sterling Heights, United States Full timeQualifications: · Strong interpersonal, oral, written & listening skills. · Able to read, write, and speak English fluently and courteously; interact positively/appropriately with students, employees and the public; handle special duties/situations as necessary. · Valid driver' ...
-
IT Support Technician
3 weeks ago
Michigan Institute of Urology St Clair Shores, United StatesJob Type · Full-time · Description · THIS IS AN ENTRY LEVEL POSITION · Michigan Institute of Urology is a 20-location private Urology practice with over 500 employees. We are seeking a detail-oriented, thorough, and organized help desk employee to join our growing team. In thi ...
Help Desk Support Technician - Detroit, United States - Metropolitan Detroit Convention & Visitors
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Job Description
Job DescriptionABOUT THE [HELP DESK SUPPORT TECHICIAN]
WHO WE ARE
Our vibrant team strives to unite partners to drive regional tourism and economic impact by connecting the world to our diverse communities, rich history, and spirit of innovation. Integrity, empowerment, transparency, community, passion, and empathy guide our workplace culture. With a firm commitment to diversity, equity, inclusion, and belonging we strive to create an environment where voices are valued and respected. If this resonates with you, consider the role below:
WHAT WE OFFER:
JOB HIGHLIGHTS
POSITION PURPOSE:
LOCATION & SCHEDULE:
WHAT WE REQUIRE:
PREFERRED:
HOW YOU'LL CONTRIBUTE:
OTHER CONTRIBUTIONS:
REQUIRED KNOWLEDGE, SKILLS, AND COMPETENCIES:
PHYSICAL DEMANDS AND WORKING CONDITIONS:
Visit Detroit is an Equal Opportunity Employer:
We respect and seek individuals of a diverse background and do not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Please ensure to regularly check your email spam folder for any communication from Visit Detroit to avoid missing important updates regarding your application status.
The above is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements and does not imply a contract. I understand that my employment is at-will and that either you or I can terminate my employment at any time, for any reason. No oral or written contractual commitments have been made concerning my employment.