Epic Product Strategist - Boston, United States - Press Ganey

Description

Job Description

Looking to level up your career by working with an ambitious global team? Want to play a key role in the success of a growing healthcare and technology company? Interested in engaging in online conversations about patience experience, consumer and employee insights, customer experience (CX), the evolution of the healthcare industry, and emerging technology like AI? Come to PG Forsta

Our businesses – Press Ganey, Forsta and Rio SEO -- are breaking down silos to explore and understand the full Human Experience of our clients' target audiences, which include patients, consumers, employees across an array of industries including healthcare, technology, retails, and consumer goods and services. We deliver groundbreaking experience and research technology, unmatched expertise, and real impact for ambitious leaders globally.

• Opportunity to work in a fast-paced, market leading SaaS company, with colleagues and customers from all over the world and an experienced executive leadership team
• Exciting challenges in an international environment
• Competitive salary and regular performance reviews
• Flexible location and working environment – possibility to work from home
• Benefits like annual bonuses, employee referral bonuses, Employee Support Program, Internal Mobility program, etc.
• and many more...

As the Electronic Health Record (HER) Technical Product Strategist, you will play a pivotal role in shaping the future of our EHR product portfolio. You will be responsible for developing and executing a comprehensive product strategy that integrates our diverse set of products into third-party EHR systems. Your strategic vision, industry knowledge, collaboration with EHR partners, and cross-functional leadership with product and development organizations will enable seamless integration of Human Experience (HX) insights into EHRs. As a leader and champion of innovation, you will be at the forefront of improving the Human Experience of healthcare.

Duties and Responsibilities

1. Strategic Planning: Develop and articulate a clear and compelling product strategy for our EHR offerings, considering market trends, customer feedback, partner EHR interests, companywide planned and existing product offerings and roadmaps, and business objectives.
2. Product Roadmap: Create a comprehensive EHR integration roadmap that aligns with the strategic vision, prioritizes feature development, and ensures timely delivery. Cohesively connect EHR integration roadmap with organization wide product and technical roadmaps, and with EHR existing and planned capabilities,
3. Product Lifecycle: Translate EHR integration roadmap into requirements and user stories for product organization to understand problems and desired outcomes. Coordinate with product organization to align EHR integration product roadmap into quarterly product roadmaps and lifecycle execution.
4. Market Research: Stay current with industry trends, competitive analysis, and emerging technologies to identify opportunities for product enhancements and innovation.
5. Cross-Functional Leadership: Collaborate with EHR partner development leads and internal cross-functional teams, including product management, engineering, design, and sales, to ensure alignment with the product strategy and effective execution.
6. Customer and Partner Engagement: Engage with customers and EHR partners, gather feedback, and incorporate user insights into the product development process to enhance user experience and satisfaction.
7. Integration and Technical Expertise: Understand the wide-ranging technical and application complexities of integrating diverse products into third-party EHR systems, ensuring a seamless and user-friendly experience for healthcare providers.
8. Financial Analysis: Monitor product performance, conduct cost-benefit analyses, and make data-driven decisions to optimize product investments.
9. Oversight: Provide cross-functional oversight for EHR integration product development initiatives, including pilot projects, product enhancements, and new product development.

• Progressively responsible experience (3+ years) in healthcare technical product management or product strategy, with a focus on EHR solutions.
• Minimum 3 years of Epic technical experience such as application support, development, infrastructure, or interfaces. End user and champion experience do not fulfill this requirement.
• History of bringing new innovative products to an EHR market.
• Strong knowledge of the healthcare industry, including EHR systems, especially Epic, and interoperability standards.
• Self-starter with an action bias and a proven track record of results, who can think strategically, prioritize ruthlessly, and execute methodically.
• Demonstrated proficiency in understanding and communicating technical concepts, including analyzing trade-offs of work effort, scalability, and extensibility.
• Expertise in handling inter-dependent relationships by reconciling competing interests, including distinguishing between wants and needs, aligning needs with user requirements, and strategically harmonizing customer and third-party EHR goals with our company's objectives to chart a successful path.
• Demonstrated ability to inspire and lead cross-functional teams, fostering a sense of ownership, initiative, accountability, and shared vision, even in the absence of formal managerial authority.

Education

Bachelor's Degree, in a related field required.

All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey's employment policies. You will be notified during the hiring process which checks are required for the position.

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $130,000 to $160,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

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