Jobs
>
Dallas

    Field System Engineer - Dallas, United States - bioMérieux SA

    bioMérieux SA
    bioMérieux SA Dallas, United States

    3 weeks ago

    Default job background
    Description


    Primary Purpose and Overall Objective of the Job: The Field Systems Engineer is responsible for managing all service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment.

    This position requires someone who is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to travel within their assigned geographic area on short-notice.


    Main Accountabilities:

    • Territory Management:
    • Respond expediently to all requests for customer needs via professional written and/or verbal communications ensuring all instrument service requests are fulfilled
    within the assigned geographic territory, or nationally if needed.

    • Demonstrate good territory management skills, utilizing sound business judgement, while coordinating installations, preventive and corrective maintenance, moves,

    upgrades, and removals of all instruments trained on, requesting support as needed, in order to meet customer and business objectives.


    • Utilize strong electro-mechanical and computer skills to diagnose and repair instrument issues to the board or subassembly level ensuring all instruments serviced
    operate optimally in all performance areas.

    • Develop a strong rapport with locally supported customer base, becoming a trusted advisor, while promoting the value and benefits of service agreements, other
    bioMerieux services and instruments, communicating potential sales opportunities to the appropriate team.

    • Routinely contact Purchase Order Required customers regarding needs for routine Preventive Maintenance service events on their non-contract covered
    instruments, helping drive business revenue objectives.

    • Accurately complete instrument service work orders and all associated quality assurance checklists for each service event in a timely manner, documenting all
    activities completed at the customer site as well as any additional actions needed to resolve all customer concerns.

    • Complete all assigned internal training requirements within expected timelines.
    • Maintain an accurate calendar of scheduled events, including training classes and vacation, within the designated service management system to reflect available
    and non-available times.

    • Submit travel related expense reports on a routine basis so as not to incur late fees or penalties.
    • Other Related Duties:
    • Maintain and control ready on-hand spare parts inventory at levels compatible with repair activities and department financial objectives.
    • Strive for continuous self-improvement of knowledge of bioMerieux policies, procedures, inter-personal skills, as well as instrument service and operation techniques.
    • Maintain company issued vehicle to include routine cleaning and servicing per scheduled maintenance cycle.
    • Maintain and safeguard all company owned assets to include laptop, cell phone, iPad, hand tools and calibrated test equipment to facilitate daily job functionality.
    • Represent bioMerieux in a professional manner at all times through adherence to documented Standards of Performance.
    • Achieve or exceed all Measured Business Objectives as established on an annual basis.
    • Partner with sales and applications counterparts to deliver the highest level of customer experience possible to existing and potential bioMerieux customers.
    • Provide support at trade shows on an as needed basis.


    Typical Studies-Experience, Skills and Qualifications: 3.1 Studies/Experience: · Technical school or military technical training equivalent in Electronic Technology or Computer Science.

    o Biomedical training or an Associates degree in an engineering discipline a plus. · Demonstrated ability to work on electro-mechanical, electronic, computer, electrical and vacuum systems. 3.

    2 Skills and Qualifications necessary for success:

    • Proficient in operation of Microsoft Windows and Office Suite of products
    • Experience in host/remote communications and network systems preferred
    • Have and maintain a valid driver's license in state of residence
    • Fundamental knowledge of the principles and practices of laboratory operations
    • Ability to operate in an organized manner in an autonomous work environment without direct daily supervision
    • Ability to effectively communicate with internal and external customers
    • Territory management over a large geographic area
    • Ability to safely lift up to 50 lbs

    Scope and Resources Accountability, Typical Performance Indicators:

    • Scope and

    Resources Accountability:
    Provide customer support services as per corporate objectives

    • Financial Indicators (revenue, budget, etc.): Perform to meet all documented objectives associated with: documented annual operating budget, documented service revenue
    objective and provide support required to meet documented annual sales revenue.

    • Key Performance Indicators (KPIs): Install base accuracy, service order accuracy, service call management, upgrade activities, installation success, preventive maintenance
    timeliness, training activities, regulatory activities, inventory value and accuracy, Annual Cost Per Instrument, customer satisfaction results, service revenue activities and
    operational expense tracking.

    • Key Contacts (internal / external) and Interfaces: Customers; Sales and Marketing; Research and Development; Global Customer Service; Quality Assurance and Regulatory
    Affairs; Manufacturing Operations; Logistics; Purchasing; Finance; Legal ; IS
    Salt Lake City,UT,États-Unis
    Customer Service
    Salt Lake City,UT,États-Unis
    Customer Service

    #J-18808-Ljbffr
  • Sun Technologies

    System Integration Engineer

    3 weeks ago

    Sun Technologies Grand Prairie, United States

    Experience of In-Circuit test / ICT fixture design · Experience with i3070 · Acculogic XMatic experience · Minimum 4 years of Test fixture design, fabrication · MS PowerPoint, Word, Excel · Production Line Support Experience · Able to support 100% onsite duties · Minimum 5 years ...

  • Optomi

    System Engineer

    2 weeks ago

    Optomi Dallas, United States

    Systems Engineer (Hybrid) · *This position will require a hybrid presence in Dallas, TX* · Optomi, in partnership with one of our premier clients, is seeking a Systems Engineer to join their team This candidate will play a key role in the day to day operations of the Systems En ...

  • American Systems

    Systems Engineer

    2 weeks ago

    American Systems Dallas, United States

    Systems Engineer - Top Secret/SCI clearance · Close · This details all the information about the job posting. · Share this job as a link in your status update to LinkedIn. · Job Title / Level · Systems Engineer - Top Secret/SCI clearance · Clearance Required? · Top Secret/ ...

  • Westwood One

    System Engineer

    3 weeks ago

    Westwood One Dallas, United States

    CUMULUS MEDIA | Dallas, TX is hiring a · Systems Engineer . The Systems Engineer will be directly responsible for the design and maintenance of IT systems and infrastructure including, but not limited to, server environments, virtual machines, telecom systems, networking and bac ...

  • Crest Industries

    System Engineer

    3 weeks ago

    Crest Industries Dallas, United States

    Come join our team at Crest Operations · With companies located across the United States, Crest Industries is committed to bringing together the best people and the right resources to meet today's challenges and deliver the innovations of tomorrow. With significant recent growth ...

  • American Systems

    Systems Engineer

    2 weeks ago

    American Systems Dallas, United States

    Systems Engineer - Top Secret/SCI clearance · × Close · This details all the information about the job posting. · Share this job as a link in your status update to LinkedIn. · Job Title / Level · Systems Engineer - Top Secret/SCI clearance · Clearance Required? · Top Secret/SCI ...

  • Bowman Williams

    IT System Engineer

    3 weeks ago

    Bowman Williams Dallas, United States

    IT System Engineer (Professional Services Team) · IT System Engineer (Professional Services Team) · IT System Engineer (Professional Services Team): · We are an established and leading Managed & Cloud Service Provider for Small and Mid Size businesses. We are big into re-invest ...

  • GDT

    System Engineer

    1 week ago

    GDT Dallas, United States

    GDT is currently seeking a talented Systems Engineer to join our team for a 3-month+ contract, focusing on a new project. This would ONLY require you to be onsite 1 Day a week in Dallas, TX (near 635/DNT area). · The ideal candidate for this role will be a Systems Engineer with e ...

  • KERA

    systems engineer

    2 weeks ago

    KERA Dallas, United States

    · SYSTEMS ENGINEER · KERA, the public media company of North Texas, is searching for a dynamic and experienced Systems Engineer to join our team. · WHO WE ARE: · KERA reaches more than 2 million people weekly through KERA TV, KERA News, KXT, KERA Arts, WRR and the Denton Reco ...

  • American Systems

    Systems Engineer

    1 day ago

    American Systems Dallas, United States

    Are you an experienced Systems Engineer looking for your next career move? We have a great opportunity for you. AMERICAN SYSTEMS is actively searching for a qualified Systems Engineer (SE), Training Systems to join their team in Dallas, TX.. Must hav Systems Engineer, Systems, So ...

  • Saxon Global

    System Engineer

    3 weeks ago

    Saxon Global Dallas, United States

    The manager just reached out with a few updates as they've rejected EVERY candidate. Below is the feedback and update on what the manager is looking for... · "All the candidates presented are Infrastructure focused. This role is more Front End Web Application Support around Java ...

  • Thomas Edwards Group

    Systems Engineer

    3 weeks ago

    Thomas Edwards Group Dallas, United States

    Job Description · Job DescriptionPOSITION OVERVIEW: · The Systems Engineer is responsible for designing and supporting operational computer networks in support of the arena's requirements and goals. · ESSENTIAL FUNCTIONS:Designs, implements, manages, and secures an IP network bas ...

  • Parkland Health and Hospital System (PHHS)

    IT Systems Engineer

    2 weeks ago

    Parkland Health and Hospital System (PHHS) Dallas, United States

    Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and ...

  • ADEX

    Systems Engineer

    1 day ago

    ADEX Dallas, United States

    The System Engineer III is part of a diverse team within the Enterprise Technology Operations Org. You will work on the design planning, implementation, and support of our OnPrem and Cloud based compute infrastructure and application ecosystem. Ensuring the highest levels of avai ...

  • Optomi

    System Engineer

    1 week ago

    Optomi Dallas, United States

    Systems Engineer (Hybrid) · *This position will require a hybrid presence in Dallas, TX* · Optomi, in partnership with one of our premier clients, is seeking a Systems Engineer to join their team This candidate will play a key role in the day to day operations of the Systems Engi ...

  • IASIS Healthcare

    Systems Engineer

    6 days ago

    IASIS Healthcare Dallas, United States

    Systems Engineer (Remote)Click Here to Apply OnlineJob DescriptionLocation: Steward Health CarePosted Date: 11/21/2023About Steward Health CareNearly a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of well ...

  • Optomi

    System Engineer

    2 weeks ago

    Optomi Dallas, United States

    Systems Engineer (Hybrid) · *This position will require a hybrid presence in Dallas, TX* · Optomi, in partnership with one of our premier clients, is seeking a Systems Engineer to join their team This candidate will play a key role in the day to day operations of the Systems En ...

  • Sagemcom

    System Engineer

    2 weeks ago

    Sagemcom Dallas, United States

    Sagemcom is a ground-breaking technology integrator in telecoms and energy. Sagemcom's teams all over the world continuously strive to innovate on their various markets and are committed to delivering made-to-measure and responsible solutions every day that meet the needs of tele ...

  • Casa Systems

    Systems Engineer

    3 weeks ago

    Casa Systems Dallas, United States

    Job Description · Casa Systems, Inc. (Nasdaq: CASA) is a next-gen technology leader that supports mobile, cable, and wireline communications services providers with market leading solutions. Casa Systems' virtualized and cloud-native software solutions modernize operators' netwo ...

  • Black Box

    Systems Engineer

    1 week ago

    Black Box Dallas, United States

    System Engineer: · Location: Plano, TX · Shift: 9am to 6pm CST · Overview: · We are seeking a skilled VMware and Data Center Administrator to join our team. The ideal candidate will have a strong background in virtualization technologies, particularly VMware, and experience i ...