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    System Engineer - Dallas, United States - Sagemcom

    Sagemcom
    Sagemcom Dallas, United States

    3 weeks ago

    Default job background
    Description
    Sagemcom is a ground-breaking technology integrator in telecoms and energy.

    Sagemcom's teams all over the world continuously strive to innovate on their various markets and are committed to delivering made-to-measure and responsible solutions every day that meet the needs of telecoms operators and utilities.


    Today, our Group is:

    • The worldwide N°1 provider of broadband solutions (Internet boxes and the associated software services)
    • The worldwide N°1 provider of audio-video solutions (4K video hubs and the Video Sound Box)
    • The leading European provider of smart grid solutions (smart meters, smart grids, rural electrification, IoT)
    Sagemcom posted €3 billion of revenues in 2022. The headcount of 6,500 employees works in more than 50 countries.

    Sagemcom strives every day to honour its commitment to societal and environmental responsibility, as part of its continual improvement policy.

    This is the reason why Sagemcom became a "mission-driven company" at the start of January 2022.

    Do you want to join us?

    Sagemcom is looking for job applicants in R&D, business, purchasing and support. People who are agile and like to be independent in agile organisations, who enjoy travelling and have their fair share of creativity, will achieve self-fulfilment in this industrial group that manufactures high-technology products
    This position is based in Dallas and is part of the North American Broadband Solutions group.


    Sagemcom Broadband Solutions is looking for a System Engineer to provide technical support to our customers in North America (large Cable or Telecom operators) for our Fiber & WIFI CPE product lines.


    Familiar with the latest Hardware & Software technologies for Broadband operators, the System Engineer will contribute to innovative projects from initial concept specification and pre-sales activities to customer certification for commercial deployment and feature evolutions.

    Hands-on and well organized, the System Engineer will be instrumental to the success of problem resolution and troubleshooting.


    The System Engineer will interface with multiple teams inside the organization (Product, Engineering, Sales), external partners (chipseters, Software companies, external labs) and multiple teams of our customers (Product, Engineering, Field ops).

    The SE will ensure accuracy of customer requirements, tracking of priorities and deliveries, and proper response to escalations. The SE will assist in building reporting tailored to multiple audiences and creating impactful material for communications to customers.

    • Help capture requirements and collect Product specifications
    • Support the Product Manager in building project schedules in line with customer expectations
    • Support the delivery of Software releases or new feature releases
    • Support the preparation, testing and delivery of Hardware samples
    • Proper tracking of JIRA tickets on daily basis with our customer and our engineering teams
    • Production of test results, troubleshooting logs, ticket reproduction information and new requirements detailed descriptions
    • Production of internal and external reporting on support activities and project calls
    • Work with the Sales team to manage customer expectations and satisfaction
    • Support pre-sales activities with demos, presentations, trainings
    • Familiarity with Broadband technologies such as PON (XGS-PON or EPON/DPOE), IP, Voice over IP (SIP), DOCSIS, WiFi, TR069, 4G/5G wireless
    • Good oral & written communication in English
    • Ability to work with remote teams in multiple time zones across North America, EMEA and Asia
    • Good organization skills and autonomy to work on multiple project streams in parallel
    Sagemcom is an disability friendly company.


    Benefits:

    • 401(k)
    • Health Insurance
    • Dental insurance
    • Vision insurance
    • Paid time off
    #J-18808-Ljbffr
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