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    Restaurant Manager - San Jose, United States - Dugala LLC

    Dugala LLC
    Dugala LLC San Jose, United States

    17 hours ago

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    Description

    Job Description

    Job Description

    The Old Wagon Saloon & Grill a drug free, equal opportunity job place is seeking talented, energetic, organized and service-oriented individuals who are committed to providing absolute guest satisfaction in a fast-paced high-energy environment Now accepting applications for experienced Restaurant Managers. Candidates must be able to provide a minimum of 2 years of Restaurant management experience in a high end fast pace environment. Please e-mail resume to this posting.

    Responsibilities

    Coordinate daily Front of the House and Back of the House restaurant operations

    Deliver superior service and maximize customer satisfaction

    Respond efficiently and accurately to customer complaints

    Regularly review product quality and communicate to General Manager

    Appraise staff performance and provide feedback to improve productivity

    Estimate future needs for goods, kitchen utensils and cleaning products and communicate to General Manager

    Ensure compliance with sanitation and safety regulations

    Manage restaurant's good image and suggest ways to improve it

    Identify measures to cut waste and communicate to General Manager

    Promote the brand in the local community through word-of-mouth and restaurant events

    Recommend ways to reach a broader audience (e.g. discounts and social media ads)

    Train new and current employees on proper customer service practices

    Coordinate with General Manager to Implement policies and protocols that will maintain future restaurant operations.

    Requirements

    Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role

    Proven customer service experience as a manager

    Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

    Familiarity with restaurant management software, like Aloha, Toast and PeachWorks

    Strong leadership, motivational and people skills

    Acute financial management skills

    BSc degree in Business Administration; hospitality management or culinary schooling is a plus

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