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    Desktop Support Engineer - San Francisco, United States - Stefanini North America and APAC

    Stefanini North America and APAC
    Stefanini North America and APAC San Francisco, United States

    3 weeks ago

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    Description

    Qualifications:

    • Bachelor's degree in information systems or IT related discipline preferred.
    • 8 years of experience in a Desktop Engineering role is required.
    • Must have prior C suite support.
    • Proven experience handling software deployments and patches in multi-thousand endpoint environment comprised of Windows 10 and Mac OSX.
    • Prior experience utilizing End Point Management solutions.
    • Knowledge of network security practices and anti-virus programs
    • Extensive knowledge troubleshooting PC hardware, software and peripherals
    • Proven experience creating, maintaining and updating Group Policy objects
    • Strong knowledge and support of Microsoft Office 365 applications.
    • Prior experience creating and maintaining Active Directory user accounts and 0365 user mailboxes.
    • Experience maintaining hardware and software asset management systems
    • Prior experience managing technology projects and deployments.
    • Exposure to PC virtualization technology preferred.
    • Ability to think strategically and deal effectively with competing priorities and demands
    • Strong problem solving and analytical skills
    • Excellent communication skills with the ability to deal with stakeholders at all levels
    • Comfortable in a fast-paced, growth-oriented culture.
    • Knowledge of new and emerging enterprise technologies (ex: Intune, Windows Analytics, Autopilot)
    • Experience with ServiceNow ticketing system.
    • Experience providing Virtual Private Network (VPN) client support.
    • Experience supporting A/V equipment (highly desired).
    • Experience with Citrix (highly desired).
    • Understanding of financial applications preferred, Bloomberg, Factset, etc.
    • Experience with security, disk encryption, and anti-virus products.
    • Competent with Zoom Video Conferencing, MS Teams, and WebEx Web Conferencing.
    • Experience in the banking industry is a plus.
    • Must have clean driving record and valid DL.
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