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    Support Engineer - San Francisco, United States - AI21 Labs

    AI21 Labs
    AI21 Labs San Francisco, United States

    4 weeks ago

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    Description
    We are looking for experienced and passionate individuals to join our Support Engineering team in the US and Israel. In this role, you will be guiding our customers and partners with your technical and product expertise.

    Your work will bring us toward industry leading customer focus key performance indicators while building our internal customer feedback operations in this fast moving space.


    This is a rare opportunity to be on the front line of the Generative AI revolution, as companies transition from experimenting with the technology to implementing it in production.

    If you thrive in environments that value impact, collaboration, and fast-paced problem-solving, you might be the perfect fit for our team.


    Role and Responsibilities:
    Provide technical and product support to customers and partners, ensuring their success and satisfaction with our Large Language Model (LLM) solutions
    Diagnose and troubleshoot complex issues related to Generative AI applications, offering timely and effective resolutions
    Collaborate closely with internal teams and implement changes that overhaul the support experience while relaying customer feedback and insights
    Proactively engage with customers to offer strategic advice to optimize their use of AI21's stack
    Participate in creating training materials and documentation, enhancing customers' understanding and effective use of our products
    Stay abreast of the latest developments in Generative AI and LLM technologies to maintain expert-level knowledge and provide cutting-edge support
    Foster a culture of excellence, collaboration, and continuous learning within the team to meet and exceed customer expectations


    Requirements:

    • 5 years of experience as Support Engineer / Technical Account Manager on a platform working with APIs and SDKs
    LLM & NLP background (even if as a side project)
    Excellent communication skills
    Detail- and technical-oriented - able to understand customer's challenges and advise on best practices
    Self-starter, capable of thriving in a dynamic, and high-growth startup environment

    The pay range for this position is $120K-$180K per year. Actual pay is based on market location and may vary depending on job-related knowledge, skills, and experience.


    About Us:
    AI21 Labs is a first mover generative AI company co-founded by AI luminaries and serial entrepreneurs Prof. Amnon Shashua (Hebrew U, Mobileye), Prof.

    Yoav Shoham (Stanford, Google), and Ori Goshen (8200, Crowdx) with the mission to empower businesses with state-of-the-art LLMs and AI applications.


    Knowing that no single LLM can be the best at all tasks, AI21 has developed new types of hyper focused language models that each excel at a specific capability.

    In November 2023 AI21 Labs closed an oversubscribed Series C funding of $208 million at a valuation of $1.4 billion, which included investments from Google, Nvidia, Intel Capital, and Comcast Ventures.

    AI21 was among the first companies to bring generative AI to the masses and in addition to its enterprise solutions
    #J-18808-Ljbffr
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