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    Desktop Support Engineer - San Francisco, United States - Diligente Technologies

    Diligente Technologies
    Diligente Technologies San Francisco, United States

    2 days ago

    Default job background
    Technology / Internet
    Description

    Job Description

    Title: Executive IT Support Specialist

    Location: San Francisco, CA

    Duration: Contract

    Executive IT Support Specialist will provide day-to-day support to the Executive Staff and Trading Floor employees of the company. This position will require a candidate that will be the technical expert on all areas of end user system support.

    Responsibilities:

    • Primary point of contact interfacing directly with executive-level staff to deliver outstanding customer service.
    • Have strong analytical and technical skills to systematically resolve issues related to workstations, virtual machines, laptops and mobile devices.
    • Be able to work effectively independently as well as collaboratively with a local or remote team.
    • Provide exceptional customer service while being able to manage day-to-day IT operations and critical situations.
    • Understand and communicate the urgency of all issues as appropriate.
    • Ability to provide remote support for a hybrid environment.
    • Document issues/problems and solutions for both IT team members and end users.
    • Work closely with other IT departments or vendors to escalate and resolve issues.
    • Be available as on-call support as needed.

    Basic Qualifications

    • 7-10 years relevant technical and functional experience in a hybrid Windows based environment.
    • 7-10 years of experience supporting Windows and MacOS workstations and laptops.
    • 7-10 years of experience providing technical support and demonstrated career growth.
    • Experience in customer facing positions and regular exposure to executive level employees.
    • Bachelor's degree in a relevant field required. Will consider years of experience and/or certifications in lieu of degree.
    • Strong documentation and communication skills.

    Preferred Qualifications

    • Financial Industry experience is preferred.
    • Strong diagnostic and troubleshooting skills to restore immediate use of systems.
    • Working knowledge of video conferencing technologies such as Webex, Zoom and Microsoft Teams.
    • Experience with financial applications i.e., Bloomberg, Factset, Eze, Charles River, a plus.
    • Strong familiarity with desktop security products.
    • Strong understanding of Active Directory Administration.
    • Strong understanding of virtual desktops using vSphere, Horizon Client.
    • Support of Lenovo Desktops & Laptops, MSFT Surface, iPhones, iPads.
    • Microsoft Configuration Manager, Microsoft Endpoint Management.
    • Experience with MDM systems such as Microsoft Intune.
    • Experience with MFA such as RSA and MS Authenticator.
    • Functional knowledge of one or more IT infrastructure fundamentals (e.g. basic networking skills, server, email, SSO, mobile devices, and identity and access).

    Bonus Qualifications

    • Experience and proficiency with infrastructure and cloud.
    • System administrator level of knowledge of common IT systems (Networking, servers, etc.).
    • Experience leading IT projects with multiple departments both in IT and outside of IT.
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