IT Support Engineer - San Rafael, United States - Radiant Innovations

Radiant Innovations
Radiant Innovations
Verified Company
San Rafael, United States

1 week ago

Meredith Sinclair

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Meredith Sinclair

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Description

Join our team in San Rafael

Make it happen

Do you have a passion for technology and customer service? Are you looking for a dynamic and challenging role in a fast-paced environment? Then we want you to be a part of our team in San Rafael.

As a Technical Support Specialist, you will:

  • Respond to customer inquiries about our products via phone and email, ensuring reliable follow-up and complete documentation of service provided
  • Be responsible for remote installation and configuration of our software
  • Ensure smooth operation of customer support and adherence to quality assurance measures
  • Collaborate closely with field sales and product development teams, assisting with test scenario development and execution, as well as creating statistics from database sources

Be our forward thinker

Do you have a degree in computer science or a related field, or equivalent experience in network and software product support? Are you a strong communicator with a customer service mindset? Do you have experience with Windows operating systems, network products, and protocols? If so, we want you to join our team in San Rafael.

In this role, you will:

  • Have the opportunity to work with relational databases, SQL, and web programming languages
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