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    IT Support Engineer - San Francisco, United States - Twitch

    Twitch
    Twitch San Francisco, United States

    2 weeks ago

    Default job background
    Description
    About Twitch

    Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more.

    It's where millions of people come together to chat, interact, and make their own entertainment.
    We're about community, inside and out. You'll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We're on a quest to empower live communities, so if this sounds good to you, see what we're up to on

    LinkedIn

    and

    Twitter

    and discover projects we're solving on our

    Blog .
    About the Position
    We're looking for an enthusiastic IT Support Engineer to join our growing IT team in San Francisco, CA.

    If you're looking to join our team, then we'd love to hear from you Twitch is the game-changing live streaming service for creators.

    As an IT Support Engineer, you will provide hands-on support for client hardware and software on Windows and MacOS.

    We're looking for someone who is comfortable working as part of a distributed team and communicating with a variety of users.

    You will report to the ServiceDesk Manager.
    You Will
    Provide personalized technical support to our global Twitch employees related to software, hardware, and collaboration platforms
    Resolve complex issues that may not be well documented, and apply your knowledge to provide timely resolutions
    Maintain our existing knowledge base and create new articles based on emerging workflows and systems
    Manage our IT ticket queue to ensure Service Level Agreements are met with excellent customer support etiquette
    Manage and troubleshoot Gaming PCs, desktops, and other IT related site equipment
    Manage our IT assets through the entire lifecycle: onboarding, repairs, and secure disposal.
    Image and deploy devices for employees, managing mobile assets via MDM
    Proactively analyze competing tasks, assess technical risk, and communicate impact to stakeholders

    You Have:
    4+ years experience working in an IT Desktop Support role

    Have broad knowledge of and the ability to perform advanced troubleshooting on macOS, Windows, and managing Mac and PC's in an enterprise environment.

    Perform advanced system administration activities and are a subject expert in at least one area of technology
    Have a understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
    Experience with ServiceNow IT ticketing
    Some experience with Google Workspace Administration
    Experience with client management systems
    An understanding and awareness of Security standards
    Familiar with Google Meet, Chime.
    Bonus Points
    Bachelor's degree in Computer Science or IT related field
    Comptia A+ Certification
    Advanced Windows, macOS or Linux systems administration skills/certification
    ITIL certification or courses
    Familiar with Twitch

    Location(s):

    San Francisco, CA

    Contract Length:
    Until December, 20th, 2024
    Our compensation reflects the cost of labor across several US geographic markets.

    The base pay for this position ranges from $35/hour in our lowest geographic market up to $40/hour in our highest geographic market.

    Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

    We are an equal opportunity employer and value diversity at Twitch.

    We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status, or other legally protected status.

    Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

    Twitch values your privacy.

    Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

    Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from our lowest geographic market up to our highest geographic market.

    Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

    CW Remote Pay Transparency
    $35 — $40 USD

    #J-18808-Ljbffr
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