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    IT Support Engineer - San Francisco, United States - JBCPlatform

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    Description

    Job Description

    Job Description

    Title: IT Support Engineer
    Company Description: Technology Provider
    Location: San Francisco, CA
    Salary Range: $28-$30/hr
    Hourly rate is commensurate with experience and is an estimated range provided by JBC

    Responsibilities:

    • Manage hardware logistics, including asset management and coordinating repairs with vendors.
    • Conduct regular audits of asset and configuration management records.
    • Ship hardware to new hire employees on a weekly basis.
    • Receive and process returned hardware.
    • Perform quarterly reconciliation inventories.
    • Maintain clean CMDB and accurate asset records.

    Requirements

    • 1-3 years of experience in an internal IT Support Role.
    • 1-2 years of experience in shipping and receiving to domestic locations.
    • Proficient in asset management systems like SnipeIT and/or ServiceNow.
    • Familiarity with MDM/UEM systems such as Jamf, Workspace One, InTune, etc.
    • Proficient in using ServiceNow as a ticketing system.
    • Knowledgeable about asset lifecycle management best practices.
    • Experience collaborating with vendors to repair damaged assets.


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