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    Field Service Coordinator - Oklahoma City, United States - Haynes Equipment Company

    Haynes Equipment Company
    Haynes Equipment Company Oklahoma City, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionKey Duties and essential functions:
    • Work closely with Inside Service Coordinator to obtain detailed description of required field service and requested service date/time.
    • Work closely with Project Managers (PMs) to review equipment items, process description and requested service. Discuss daily progress of startup and determine the method to address any related problem areas.
    • Schedule Service Techs to ensure Customer/PM requested dates/times are satisfied and verify project is ready for startup.
    • Provide Service Tech with adequate and appropriate manpower, tools, manuals, software, programs, etc. to complete requested service. Communicate the schedule with Customer/PM.
    • Ensure Service Techs provide a daily detailed description of Field Service Tech's work performed. Discuss unresolved issues with Inside Service Coordinator/PM.
    • Assist Service Techs with technical support (verbal and on-site) for equipment and software issues.
    • After-Service follow up with Customer.
    • Assume responsibility to resolve difficult unsolved service issues with on-site assistance to Service Techs, Project Managers, Company Managers, Factory Representatives, etc.
    • Implement and ensure a system of detailed record keeping on equipment during startup and service to include standard startup forms, equipment records, service history & issues on an equipment by equipment basis.
    • Implement ongoing training for Service Techs to ensure they are able to complete work required onsite.
    • Develop inventory list of parts, tools, instruments, communication equipment, computers, software and hardware devices required by Technicians to perform assigned tasks.
    • Maintain a qualified and competent field service team to further the continued success of Haynes Equipment Co.
    Required Qualifications
    • High School graduate
    • Prior experience not required, on-job training will be provided.
    • Experience with managing projects
    • Good verbal and written communication skills.
    • Good interpersonal skills: able to work well with a wide range of people.
    • Strong organizational and time management skills.
    • Demonstrate dependability through good attendance and adherence to timelines and schedules.
    • Good follow through on projects and deliverables.
    • Good analytical skills.
    • Good problem-solving skills.
    • Demonstrate resourcefulness and ability to take initiative in development and completion of projects.
    • Strong sense of customer service.
    • Proficiency with personal computer.
    • Able and willing to continue business and human resources knowledge development.
    • Proficiency with personal computer.
    • Able and willing to continue business and human resources knowledge development.
    Job Posted by ApplicantPro
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