- The UMIS Business Analyst is responsible for providing subject matter expertise for the City's Utility Billing System (UMIS), and for developing the functional requirements, testing, training, implementation, and support artifacts specific to the UMIS application portfolio in close collaboration with the business domain and business subject matter experts.
- Create and maintain the strategic partnership between business stakeholders and Customer IT delivery.
- Five (5) years hands on experience as a business analyst required
- Knowledge of the utility business domain
- Strong interpersonal skills
- Excellent organizational, written, and verbal communication skills
- Project management, process and documentation skills
- Detail oriented, able to multi-task and meet deadlines
- Self motivated and able to work under minimum supervision
- Experience in gathering user requirements and production of formal business requirements and functional specifications
- Understanding of web technologies, mobility, infrastructure and relational database concepts.
- Ability to manage and adapt in an extremely busy, and frequently changing environment
- Good Microsoft Office, Project and Visio skills
- Bachelors degree or higher in CS, CIS, MIS or equivalent.
- Responsible for determining, defining, and documenting current and proposed business processes and user documentation for UMIS.
- Provide research and analysis for product/service recommendations that include descriptions of the service, processing considerations, expense and potential revenue analysis, benefits and risks.
- Provide consulting support on UMIS processes and systems.
- Conduct executive, operational management, and end-user interviews in the assessment of business requirements, process, and workflows.
- Define and document processes, and formal business requirements relating to utilization, enhancements, and upgrades of UMIS.
- Develop use cases and test plans
- Perform quality assurance and functional testing.
- Provide on-going end-user training and support of business processes and workflows as related to the UMIS application portfolio.
- Work with outside Consultants and solution providers on business issues and solutions.
- Foster and maintain good relationships with customers and colleagues to meet expected customer service objectives.
- Participate in the life cycle of a new product by researching the product specifications, providing input to the profit/loss analysis.
- Coordinate implementation projects with various business units, functional areas and/or vendors.
- Build strong and trusted relationships with Customer stakeholders in order to be viewed as a technical thought leader for Customer IT.
- Meet with key stakeholders on a regular basis.
- Provide status reports on a regular basis that demonstrate delivery according to service level agreements.
- Communicate challenges and opportunities proactively and consistently to drive business performance.
- Innovative self starter with excellent communication skills
- Meet with Applications Program Manager at least once a week to provide smooth communication
- Create and maintain a work environment that promotes effective communication between team members and management.
- Promote a work environment that respects and values the expertise of others and provides each team member the ability to contribute to organizational success.
- Participate in team meetings on a regular basis.
- Communicate in a customer-focused manner.
- Build a network and proactively maintain contacts to foster professional and personal growth.
- Adhere to the standards and requirements set to provide a business-oriented and professional work environment.
- Adhere to the Customer's safety standards for the work environment.
- Work with Service Provider management in setting performance objectives and goals on a quarterly basis.
- Complete formal performance evaluations with Service Provider management at mid-year and year-end.
- Develop a training plan to enhance job performance as well as professional growth.
- Other duties as required.
- Experience as Business Analyst (5 years)Application
- Experience specific with Vendor Management
- Application integration with their enterprise software. Feature enhancements. Experience with COTS systems implementations for the full life cycle
- Experience with Financial Systems in particular Billing, Payment etc.
- Leadership skills – mentoring others, workplan.
- Project Management experience – leading small implementations, upgradesTechnical Experience
- Audit requirements of financial systems
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Senior Business Analyst - Santa Clara, United States - Unisys
Description
We Believe in Better
We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.
At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.
Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us
Learn more about Unisys and our key solution offerings: Unisys, StealthTM, CloudForte, InteliServeTM
What success looks like in this role:
Summary:
Skills:
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You will be successful in this role if you have:
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