Software Operations Business Analyst - Santa Clara, United States - NVIDIA

NVIDIA
NVIDIA
Verified Company
Santa Clara, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
NVIDIA has been redefining computer graphics, PC gaming, and accelerated computing for more than 25 years. It's a unique legacy of innovation that's fueled by great technology—and outstanding people. Today, we're tapping into the unlimited potential of AI to define the next era of computing.

An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world.

Doing what's never been done before takes vision, innovation, and the world's best talent.


We are looking for an innovative and creative Software Operations Business Analyst to support various software and support service product usage-based models.

This individual will conduct independent analysis and work with internal teams to identify root cause for customer's billing inquiries and disputes.


What you'll be doing:

  • Ability for primary interface to independently research usage billing issue for various software and support service usagebased models
  • Provide requirements to engineering to build support dashboard to assist customer usage inquiries effectively and timely
  • Collaborate with internal teams to understand product telemetry requirements, metrics, and pricing for each product for customer usage bill
  • Ability to coordinate across functional teams to resolve customer's billing inquiries.
  • Collaborate engineering and finance to identify root cause and issue credits
  • Present and explain to customers the billing details based on supporting telemetry data
  • Proactively track telemetry on customer usage to ensure accurate billing based on such usage or consumptionWhat we need to see:
  • Bachelor's degree or equivalent experience strongly preferred. Finance or Business IT background is a plus
  • 2+ years of proven experience, including 2 years software and support service operation experience
  • Metronome, SAP, and Salesforce experience is a plus
  • Working knowledge of Microsoft Office 365
  • Background in software and support service usage-based models focused on billing support role(or equivalent experience)
  • Experience with telemetry data for troubleshooting billing issues, understanding customer usage, behavior, and system performance
  • Experience with product offer on hyperscale cloud provider marketplaces

Ways to stand out from the crowd:

  • Self
- starter along with social and influencing abilities, work well across functional teams
  • Strong analytical, problemsolving skills. Ability to do indepth research for management summaries
  • Attention to detail, accuracy and ability to prioritize numerous tasks in a fastpaced environment
  • Ability to be proactive, get things done, highly motivated and willing to work flexible schedule to meet business needs.
  • High level of ownership, accountability, seek new initiative. Effective collaboration and communication, both written and oral, skills
NVIDIA is widely considered to be one of the technology world's most desirable employers with new leading-edge technologies.

Employee will greatly benefit working at NVIDIA, gain valuable experience in operational excellence, diversity, and expand skill sets in machine learning and AI.

If you are software and support service operationalization focused, creative and driven, we want to hear from you.

The base salary range is 84,000 USD - 172,500 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.
You will also be eligible for equity and
benefits

NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer.

As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

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