Jobs
>
Irvine

    Guest Service Agent - Irvine, United States - Pacific Hospitality Group

    Pacific Hospitality Group
    Pacific Hospitality Group Irvine, United States

    1 week ago

    Default job background
    Description

    Guest Service Agent | Irvine ** Guest Service Agent | Irvine**

    **Previous Hilton / OnQ experience preferred.**

    **Position Summary:**

    Provides warm and welcoming experience for all guests and visitors. Handles all aspects of guest registration/check-in and check out procedures. Provides special assistance and information about the hotel, hotel amenities, and local area attractions. Resolves guest

    concerns and provides professional service to gain high level of guest confidence and satisfaction. Enters information into computer system, collects funds and runs necessary reports. Seeks opportunities to maximize revenue.

    **Primary Responsibilities/Essential Functions:**

    Welcomes guests by greeting them in an enthusiastic and professional manner, answering questions and responding to requests. Provides information about hotel and hotel amenities.

    Registers hotel guest by obtaining or confirming room requirements, verifying preregistration, assigning rooms, obtaining information and signatures. Issues door key cards. Establishes guest credit by verifying credit cards or obtaining cash. Seeks opportunities to maximize revenue.

    Directs guest to hotel rooms by showing room locations on a hotel map. Calls Bellperson.

    Effectively deals with internal and external customers, some of who may require a high level of patience, tact and diplomacy to defuse anger. Collects accurate information and resolves conflicts. Keeps immediate supervisor promptly and fully informed of any problems, potential safety issues, or unusual situations so prompt corrective action may be taken. Communicates with other departments to fulfill guest needs.

    Maintains hotel records by entering required room and guest account data into systems. Performs all guest accounting functions according to hotel procedure to ensure all guest and house accounts are completed and accurate. Collects hotel revenue by entering services and charges, computing bills and obtaining payments. Runs all necessary reports and balances paperwork.

    Maintains accuracy of cash banks. Balances funds and provides change.

    Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.

    Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.

    Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE)

    when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.

    Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.

    **Other Responsibilities/Supportive Functions:**

    If working overnight shift may be required to prepare breakfast vouchers for arriving guests and deliver folios (bills) to guest who will be checking out that morning. Walks property (including parking areas) to identify suspicious activity and contact appropriate authority as needed.

    May provide concierge assistance by providing information about services guests may require, such as dining, recreation, entertainment, shopping, business, travel, and hotel amenities. May assist with related reservations.

    Receives and responds to incoming telephone calls from the public and guests. Receives and processes telephone and walk-in reservations accurately to ensure guest satisfaction.

    Conveys messages and deliveries to guests by receiving and delivering messages, mail, facsimiles, packages and guest supplies.

    Improves job knowledge by attending training sessions as instructed.

    Contributes to guest services and hotel success by welcoming related, different and new requests. Helps others accomplish job results.

    Remains aware of guest satisfaction scores and works toward increasing overall guest satisfaction.

    Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents.

    **Qualifications (relevant experience, education and training):**

    Guest service or customer service experience desired.

    Must have excellent customer service/communication skills to work with guests of various social, cultural, economic and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction.

    Requires ability to perform basic math skills such as addition, subtraction, multiplication and division.

    Requires basic computer skills to enter data, read, and interpret information.

    Requires attention to detail. Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency situation.

    Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests. Proficiency in another language a plus.

    May be required to posses a Food Handler's certificate if assigned to the night shift.

    Able to work independently with minimal guidance and as part of a team.

    Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends and alternate shifts.

    Must maintain a clean appearance and professional demeanor.

    DoubleTree by Hilton Irvine Spectrum is an equal opportunity employer M/F/V/D.

    Job Details Reference # 42506 Posted on 04 Oct 2021 Location(s) DoubleTree by Hilton Irvine Spectrum - Irvine, CA Department Operations Career level Experienced (non-management) Hours/Status More details (document) Location

  • Capgemini Government Solutions LLC

    Customer Service- Call Center Agent

    9 hours ago

    Capgemini Government Solutions LLC Irvine, United States

    **Responsibilities**: · As a Call Center Agent, you will: · - Respond to incoming telephonic and non-telephonic inquiries by researching cases, customer history, and other knowledge articles to provide an appropriate response. · - Clearly document and communicate all customer int ...

  • Alliance Ground International

    Passenger Service Agent

    1 day ago

    Alliance Ground International Santa Ana, United States

    Job Description: · Compensation: $18/hour · Schedule: Part Time. Full-time schedules might be available depending on work availability. · Available Shifts: · - 0500 to x a week) · - 1300 to x a week) · - 1800 to x a week) · - Wed, Thurs, Fri, Sat, Sun. Anywhere from 0645 to 2100) ...

  • Holiday Inn Express and Suites

    Front Desk Agent/guest Services

    1 week ago

    Holiday Inn Express and Suites Santa Ana, United States

    **JOB DESCRIPTION** · A Guest Service Representative is the first point of contact for our guests. They maintain all stages of the guest's stay by working with all hotel personnel to ensure a quality customer service experience. Responsibilities include registering guests, assign ...

  • Wella

    Customer Service Agent

    1 week ago

    Wella Santa Ana, United States

    ** Customer Service Agent - temporary** · Posicin**:** Customer Service Agent · Localizacin: Madrid, Espaa · Direct Reports: Customer Service Operations Manager · TEMPORAL · **SOBRE THE WELLA COMPANY** · **Together,** **WE****enable individuals to look, feel, and be their t ...

  • Wella

    Customer Service Agent

    1 week ago

    Wella Santa Ana, United States

    ** Customer Service Agent** · Posicin**:** Customer Service · Localizacin: Madrid, Espaa · Direct Reports: Customer Service Operations Manager · #wellacareers · **SOBRE THE WELLA COMPANY** · **Together,** **WE****enable individuals to look, feel, and be their true selves.** ...

  • HRI Development LLC

    Guest Services Agent

    6 days ago

    HRI Development LLC Dana Point, United States

    Welcome to the Hilton DoubleTree Suites in the beautiful Dana Point As a team member of our hotel, you'll have the opportunity to work in a luxurious and tranquil environment, surrounded by stunning ocean views and top-notch amenities. We take pride in providing exceptional servi ...

  • Wyndham Hotels & Resorts

    Guest Services Agent

    1 week ago

    Wyndham Hotels & Resorts Irvine, United States

    ** Guest Services Agent** · Location: Irvine, CA, US, 92618 · Property Name: La Quinta by Wyndham Irvine Spectrum Req Id: 18214 · La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Irvine Spectrum location in Irvine , Califo ...

  • Sonesta International Hotels

    Guest Service Agent

    1 week ago

    Sonesta International Hotels Irvine, United States Part time

    Job Description Summary · The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. ...

  • Horizon Group

    Customer Service Agent

    2 weeks ago

    Horizon Group Home Gardens, CA, United States Freelance

    Are you always ensuring optimal service for your customers and ensuring their satisfaction? Do you have your goals in focus, but also like to think outside the box? Additionally, are you always ready to answer questions and provide solutions with your competent and friendly demea ...

  • Blue Horizon Enterprises

    Outbound service agent

    2 weeks ago

    Blue Horizon Enterprises Fulton, CA, United States Freelance

    We are looking for new employees (m/f/d) for our Sales department in Fulton, CA who will support us in conducting consultation meetings and convincing potential customers to purchase our services. · **No sales experience? Career changer?** · During the training period, you will l ...

  • Menzies Aviation

    Bilingual Passenger Service Agent

    1 week ago

    Menzies Aviation Ontario, United States

    **Pay**:$20.00/hr · **Essential Duties and Responsibilities**: · - Checking in passengers for flights at the ticket counter and gates; · - Verifying passenger documentation; · - Assigning seats and providing gate information; · - Checking baggage; · - Hosting self-service kiosks; ...

  • Sonesta International Hotels Corporation

    Guest Service Agent Night Audit

    1 week ago

    Sonesta International Hotels Corporation Irvine, United States Part time

    The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manage Guest Service, Night, Agent, ...

  • General Insurance Services

    Insurance Agent/customer Service Representative

    1 day ago

    General Insurance Services San Clemente, United States

    **GENERAL INSURANCE SERVICES** · 629 Camino De Los Mares, Ste 306 · San Clemente, CA 92673 · We are seeking an experienced and licensed Insurance Agent / Customer Service Representative to join our team We are looking for 40 hours per week with flexible hours between 8:30 am and ...

  • HK CORPORATION

    Call Center Customer Service Agent

    4 days ago

    HK CORPORATION Chino, United States

    **WE WILL TRAIN NO EXPERIENCE NEEDED WEEKLY PAY ** · **THIS JOB IS FROM 7AM TO 2PM MONDAY THROUGH FRIDAY** · **HOURLY PLUS BONUS.** · - ABILITY TO FOLLOW A SCRIPT & MANAGE OUTGOING CALLS. · - FIRST JOB OKAY. · - COMFORTABLE ON THE PHONE · - ABLE TO BE A TEAM PLAYER · - SPANISH IS ...

  • Capgemini Government Solutions LLC

    Customer Service- Call Center Agent

    1 week ago

    Capgemini Government Solutions LLC Irvine, United States

    Job Responsibilities · As a Call Center Agent, you will: Obtain client information by answering telephone calls; responding to emails; interviewing clients; researching and verifying information. · Respond to incoming telephonic and non-telephonic inquiries by researching cases ...

  • Alliance Ground International, LLC

    Passenger Service Agent

    1 week ago

    Alliance Ground International, LLC Santa Ana, United States

    Compensation: $18/hour. Schedule: Part Time. Full-time schedules might be available depending on work availability. Available Shifts:0500 to x a week)1300 to x a week)1800 to x a week)Wed, Thurs, Fri, Sat, Sun. Anywhere Passenger, Agent, Customer Service, Service, Retail, Airline ...

  • Auto Parts Prime

    Customer Service/ Admin Order Processing Agent

    3 days ago

    Auto Parts Prime South El Monte, United States

    We are currently looking for an agent to fill a full-time position in our business department as a Customer Service Agent in the Order Processing department. You will be part of a group dedicated to protecting our customers, the integrity of our platforms and most importantly, pr ...

  • DKN HOTEL GROUP

    Guest Service Agent

    4 days ago

    DKN HOTEL GROUP Newport Beach, United States

    Job Details · Level · Entry · Job Location · HIXNB - Newport Beach, CA · Position Type · Full Time · Salary Range · $ $17.50 Hourly · Job Shift · Any · Job Category · Customer Service · Description · Essential Functions and Responsibilities of the job include but are ...

  • Tharaldson Hospitality

    Guest Service Agent

    1 week ago

    Tharaldson Hospitality Lake Forest, United States

    Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent · What We Offer: Career advancement opportunities · Employee discounts · C ...

  • Steven Wang - State Farm Agent

    Customer Relations Representative

    4 days ago

    Steven Wang - State Farm Agent Irvine, United States

    **Position Overview**: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and fin ...